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Error Messages
The following errors may be displayed as login or connectivity errors.
Error Message
AltiWare connection
limit has been exceeded.
Cannot connect to
AltiLink. Please check
server name or network
connection.
Cannot access voice mail
list while mail box in use.
Mail service is unavail-
able. Please check with
your administrator.
Please register AlpInter-
face.dll (regsver32
AlpInterface.dll).
You have entered an
invalid password. Please
try again.
Cannot use "IP Extension
integrated with IP Talk."
Description
No AltiAgent was found
OR more than allowed
number of AltiAgent users
have attempted to log on.
You are not connected to
AltiWare.
Mail box is in use by the
AltiGen Voice Mail Sys-
tem and is temporarily
unavailable.
Voice mail service is not
enabled on AltiWare.
AltiAgent uses this dll to
communicate with Alti-
Ware. It should be regis-
tered in user system.
The password and confir-
mation box entries do not
match.
You tried to log in with
the IP extension option
without the IP-Talk
License.
Solution
Maintain the number of AltiAgent
license keys or add additional ses-
sion licensing.
Check the server field (IP address
or DNS name) by:
1. Pinging the network server
address OR
2. Try using the IP address of Alti-
Ware (if using the DNS name in
the server field).
Wait a while, then try again.
Make sure voice mail service is
started.
Re-register this file. Type in DOS
command window, regsver32
AlpInterface.dll
Change directory to AltiAgent
directory, type regsver32
AlpInterface.dll
Make sure you are entering the
password correctly in both boxes.
Confirm that your extension is set
up as an IP extension with
dynamic IP address and that an IP-
Talk License has been registered.
AltiAgent Manual
13
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