Table of Contents
Advertisement
Voice Mail Play Options
You can choose to play your messages on your phone set, or play them on
your sound card and speakers. If you choose to play them on your sound
card, you have another choice: you can choose to play the message as it
downloads, or to download it completely and play it on an external media
player.
Screen Pop, Audio Beep, and Auto Close
Select the Screen Pop check box if you want an AltiAgent window to pop
up on your screen when you have a call. You can then click a call to take it
or perform other AltiAgent actions. For AltiAgent to pop up, you cannot
have closed the application entirely, but it can be minimized.
Note: The Screen Pop and Audio Beep selections on this screen differ
from the Alert option you can select in the Advanced window,
which alerts you when a call goes into your workgroup's queue.
See "Advanced Options for Web-based and Workgroup Calls" on
page 50 for details.
Select the Auto Close check box to have AltiAgent close the pop up
window once you have finished with the call.
Accessing Databases
AltiAgent can access phone numbers from your Microsoft Outlook,
Outlook Express, ACT!, or GoldMine® database. During installation, the
install program reads which applications you have installed on your PC.
In the drop down list under Use Database, select the database you want to
use—either Outlook or Outlook Express.
Note: If you select Outlook, AltiWare will load all the subfolders and
data in your main Contacts folder, which will take a few moments.
Once the data is loaded, you can close the Configuration window,
reopen it, and click the Select Folder button that now appears to
choose which Contacts subfolders you want to use.
You also have these additional options:
•
Select the For Screen Pop check box to have a database contact
window pop up when you receive a call from someone for whom you
have a record in the database contact directory.
AltiAgent Manual
49
Advertisement
Table of Contents
