Viewing Workgroup Statistics - Altigen AltiAgent Manual

• Length—the length of time of each call.
• DNIS—DNIS digits collected, if available
• Note—a note attached to the call. Move the cursor to the field to enter
a note.
Use the Delete button to delete a single call history entry. Use the Delete
All button to delete the entire call history list. AltiAgent will ask the user
to confirm the deletion; click Yes to delete or No to cancel.
Figure 30. Confirm Delete All

Viewing Workgroup Statistics

Click the Workgroup tab to open the Workgroup window and view
statistics on workgroup activity for the monitored workgroups.]
Figure 31. Workgroup Agent Workgroup Window displaying workgroup
statistics
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