Altigen AltiAgent 5.0A Manuals

Manuals and User Guides for Altigen AltiAgent 5.0A. We have 1 Altigen AltiAgent 5.0A manual available for free PDF download: Manual

Altigen AltiAgent 5.0A Manual (77 pages)

for AltiWare Open Edition (OE)/AltiServ Contact Center (ACC) Release 5.0A and AltiContact Manager (ACM) Release 5.0A

Brand: Altigen | Category: Software | Size: 0.94 MB

Table of Contents
3
Warranty

7
Hapter

9
- Overview
  
  9
  - New in Version 5.0A
    9
- Installation
  
  10
  - Client System Requirements
    10
  - Licensing
    11
    
    Pre-Installation Checklist
    11
    
    Auto Upgrade
    12
    
    Downgrade Procedure
    12
    
    Installing Altiagent on a Client System
    12
    
    Uninstalling Altiagent
    12
  - Microsoft Outlook and Outlook Express Support
    13
  - Act!/Goldmine® Support
    13
Hapter

15
- Getting Started
  
  15
  - Logging in
    15
  - Reconnecting to Altiagent
    17
  - Logging in Remotely Using an IP Extension
    17
    
    IP Extensions Using IP Talk
    18
    
    Troubleshooting IP Connectivity
    18
  - Hiding or Exiting Altiagent
    18
    
    Resizing the Display
    19
    
    Using the Windows Tray Phone Icon
    19
    
    Error Messages
    21
Hapter

23
- Using Altiagent as a Workgroup Agent
  
  23
  - Workgroup Login
    23
  - About the Main Window
    24
  - Logging out or Changing Workgroups
    24
  - Call Handling
    27
    
    Dialing
    27
    
    Dialing by Number
    28
    
    Dialing by Name or Extension
    29
    
    Placing Calls on Hold
    30
    
    Transferring Calls
    31
    
    Using Call Waiting
    31
    
    Sending Calls to Voice Mail
    32
    
    Conferencing Calls
    33
  - Recording Calls
    36
    
    Recording on Demand
    37
    
    Using Account Codes
    39
    
    About the Voice Mail Window
    41
    
    Listening to Your Voice Mail
    42
    
    Attaching a Memo
    43
    
    Returning the Call
    43
    
    Forwarding Voice Mail
    44
  - Altiagent Options
    45
    
    Setting Status to Ready or Not Ready
    46
    
    Viewing, Sharing, or Pushing Data
    46
  - Monitoring
    48
    
    Choosing Workgroups to Monitor
    49
    
    Calling or Picking up Calls
    50
    
    Viewing the Call History
    51
    
    Viewing Workgroup Statistics
    52
    
    Viewing Queues
    53
    
    Pick up Calls from Queue
    54
    
    Viewing the Speed Dial List
    54
  - Using Activex Control with Third Party Applications
    55
- CHAPTER 4 Configuring Your Station Settings
  
  57
  - Apply Button and OK Button
    57
  - General Information
    58
  - Default Trunk Access
    58
  - Voice Mail Play Options
    59
  - Screen Pop, Audio Beep, and Auto Close
    59
  - Accessing Databases
    59
  - Color Selection
    60
  - Release IP Trunk Link Tie
    60
  - Before You Set up Ona
    61
  - Call Handling
    65
    
    Forwarding All Calls
    65
    
    Do Not Disturb
    66
  - Message Notification
    67
    
    VM Groups (Distribution Lists)
    69
    
    Accessing Voice Mail Group Lists
    70
    
    Deleting a Group
    72
    
    Station Speed Dialing Setup
    72
    
    Adding or Editing Station Speed Entries
    73
    
    System Speed Dialing
    74
Index

75

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Software IP Phone Telephone Accessories

Telephone Conference System

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Altigen AltiAgent 5.0A Manuals

Altigen AltiAgent 5.0A Manual (77 pages)

Table of Contents

Warranty

Hapter

Overview

Installation

Hapter

Getting Started

Hapter

Using Altiagent as a Workgroup Agent

CHAPTER 4 Configuring Your Station Settings

Index

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