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Call detail records (CDR) are an important source of information for call centers.
MaxReports is a Web-based reporting application that can generate 45 detailed CDR
reports, according to agent and workgroup. Both report summaries and analyses are
available.
Requirements
MaxReports can be set up on a Microsoft Windows operating system.
•
Use a separate server for MaxReports; do not install on the MaxACD system.
Minimum system requirements:
•
IBM/PC AT compatible system
•
Intel 2GHz Pentium 4 or equivalent
60GB available hard drive disk space
•
1GB RAM (2GB RAM are required if run on the same machine as SQL Server.
•
Running MaxReports on the same machine as SQL Server is not
recommended.)
•
Microsoft Windows Server 2008 SP2 or Microsoft Windows Server 2008 R2
•
MaxReports License must be added to MaxACD system and registered.
•
JRE 6.0 (Java Runtime Environment) and Apache Tomcat 6.0; these are
included in the MaxReports installation
•
MaxACD installed in the same network
•
External Logger and external CDR database (Microsoft SQL Server 2008) installed in
the same network.
There is no particular requirement for a client machine, except that it needs to have a
suitable Web browser installed (Microsoft Internet Explorer 6.0 or above) prior to
installation of MaxReports.
Installing MaxReports
MaxReports requires the installation of JRE version 6.0 (Java Runtime Environment), and
Apache Tomcat 6.0, before MaxReports can be installed. To begin installation, run the
MaxReports Installation program (setup\MaxReportsInstallation.exe).
Installation and Access
Chapter 1: Installation and Access
C
H A P T E R
MaxReports Manual 1
1
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