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3.
(IPTalk users only) Select the IP Extension Integrated with IP Talk
check box.
4.
Click OK.
IP Extensions Using IP Talk
To use IPTalk as an IP extension, you need the following:
• A sound card or USB sound device/headset (Plantronics headset
recommended)
Important: You can only run one instance of AltiAgent with IPTalk per
system.
To make and receive calls using IPTalk:
•
Connect your headset to your PC. Use the AltiAgent Dial and call
accepting functions as usual to make and receive calls.
Troubleshooting IP Connectivity
If problems occur, they may be due to a failure to connect to your ISP or
due to firewalls at your office preventing direct access to the AltiWare/
AltiContact Manager server.
As a test, you can choose Run from the Windows Start menu, then enter
Ping <IP address> [ENTER]
where <IP address> is the AltiWare/AltiContact Manager system you
want to connect to. An example of the IP address format is
123.234.231.143
If you do not get a response, contact your LAN administrator for support.
Next, check to verify if ports are open.
Hiding or Exiting AltiAgent
Windows desktop except as a phone icon in the tray in the lower right
corner, as discussed below.
To exit AltiAgent entirely, right click the phone icon and select Exit.
10 AltiAgent Manual
When you minimize the AltiAgent desktop by
clicking the Minimize symbol (the dash), it is
hidden—it doesn't appear anywhere in the
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