Placing Calls On Hold - Altigen AltiAgent Manual

Dialing Speed Dial Numbers
You can use either your own Station Speed Dial numbers or the System
Speed Dial numbers.
See "Configuring Your Station Settings" on page 47 for details on setting
up speed dial numbers.
1. Depending on which type of speed dial number you want to call, click
the Station Dial tab or the System Dial tab.
2. Choose the speed dial entry from the list.
3. Click the Dial button to place the call.
Redialing
To redial the last number called, click the Redial button.

Placing Calls on Hold

During a phone call, click the Hold button in the AltiAgent main window.
The state of the call is changed from connected to a hold state and you will
hear the dial tone.
Figure 11. Call on Hold
In the row displaying the call, the State column shows the call on hold.
Click the Hold state cell to release the hold and reconnect the call.
Note: When a call is put on hold automatically by the system (to queue),
the system will ring the user after two minutes, if the call is still on
hold.
Note: When you place a call on hold, workgroup calls may still ring your
extension. To prevent this, click the Not Ready button. See
"Setting Status to Ready or Not Ready" on page 38.
22 AltiAgent Manual