Recording On Demand - Altigen AltiAgent Manual

For each workgroup, the options for voice recording (centralized
workgroup recording) are enabled in the system's General page of
Workgroup Configuration. Settings in the Centralized Workgroup
Recording field allow the administrator to:
• Disable workgroup recording
• Auto Record to a central location (AltiContact Manager only)
• Record on demand to central location (AltiContact Manager only)
• Record on demand to agent VM
Note: When voice recording is enabled at both the extension and
workgroup level, the workgroup voice recording settings control
workgroup calls; extension voice recording settings control direct
extension calls.
WARNING!
Listening in to or recording a conversation without the consent of one or
both parties may be a violation of local, state and federal privacy laws. It
is the responsibility of the users of this feature to assure they are in
compliance with all applicable laws.

Recording on Demand

When the extension is set to record on demand (to a central location or user
VM), the user can use AltiAgent to initiate the recording.
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