Using The Windows Tray Phone Icon; Resizing The Display - Altigen AltiAgent Manual

Pop Up when You Get a Call
You can configure to pop up when you have incoming calls. Pop ups work
when AltiAgent is hidden (minimized) but not when you have exited. See
"Screen Pop, Audio Beep, and Auto Close" on page 49.

Using the Windows Tray Phone Icon

After you log in, the AltiAgent icon (a phone) is displayed on the Windows
tray, normally at the bottom right of your screen. When you have new voice
mail, the phone turns into a small yellow envelope.
If the AltiAgent interface is not on your Windows desktop, but this icon
appears in the Windows tray, you double-click it to open the AltiAgent
main window, or you can right click it to pop up a menu, then select the
AltiAgent window you want to open.

Resizing the Display

You can resize many AltiAgent windows using the standard Windows
method: place the cursor at a window edge or corner, then drag the window
to the size you want.
Also, the field size for any field can be increased or decreased by pointing
the cursor to either side of the field's main column. The cursor changes to
a movable double bar (||) that can be moved to resize the column.
Call States
AltiWare/AltiContact Manager applications report the status of calls. A list
of the states includes the following:
• AA - the call is being transferred to an Auto Attendant/IVR
• Busy - callee is busy or not available
• Call Pending - the call is placed into a workgroup queue
• Conference - the call is in conference
• Connect - the call is connected
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