Hapter; Introduction; About This Guide; Requirements - Altigen VRManager Manual

Is designed to facilitate the use of alticontact manager’s centralized recording capabilities

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About This Manual

This manual provides instructions for installing and using VRManager.

VRManager is designed to facilitate the use of AltiContact Manager's

centralized recording capabilities. This application performs recorded file

management — indexing, converting, tracking, playback, reporting, and

other critical functions for call center customers who would like to keep

recorded files for administrative, legal, or quality assurance purposes.

VRManager requires the following:

• VRManager License

• AltiWare AltiContact Manager (5.0 or higher)

• CPU: Pentium IV 2.0 G (minimum)

• Memory: 256 MB

• HD: IDE RAID 0-1 (minimum)

• NIC

• Microsoft Windows 2000/XP/2003

• Java 2 Runtime Environment (SE v1.4.2)

• MDAC (Microsoft Data Access Components)

• Microsoft Internet Explorer 6.0 or later. A minimum installation is

sufficient, and Internet Explorer does not have to be the default

browser.

H A P T E R

VRManager

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