Listening To Your Voice Mail - Altigen AltiAgent Manual

For altiware open edition (oe)/altiserv contact center (acc) release 5.0a and alticontact manager (acm) release 5.0a
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Listening to Your Voice Mail

In the Voice Mail list, select the message and use the voice mail controls at
the bottom right of the window to play it, rewind, or fast forward. You can
also use these commands on the right-click popup menu.
You have several listening options which you configure as described
in"General Information" on page 48. You can listen using the sound card
on your PC or your phone. You can play the message while its downloading
or wait until it's completely downloaded to play it.
If this is a new message, the envelope icon changes from closed to open,
indicating that the message has been heard. As the message is played, the
status window displays Play.
Use the tape player type buttons to play the message.
Return Call
Delete
If you click another message in the list, the current message stops playing.
Saving Remotely or Locally
You can click the Save As button or use the right-click popup menu to save
the message as a .wav file that you can play back later. Save As opens a
dialog box that lets you choose how you want to save the file.
Save in remote allows you to save local drive space, but to play the
saved message, of course, you have to access on the remote server.
Save in local opens a dialog in which you choose a directory and file
name for the .wav file, which you can then play on a media player.
Deleting the Message
To delete the message, select it and click the Delete key, or use the right-
click popup menu.
34 AltiAgent Manual
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