Microsoft Outlook And Outlook Express Support; Act!/Goldmine® Support - Altigen AltiAgent Manual

For altiware open edition (oe)/altiserv contact center (acc) release 5.0a and alticontact manager (acm) release 5.0a
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Note: The AlpInterface might be located under
"\WinNT\System32\", "\Windows\System32\" or some other
location. Use the Search for Files and Folders feature to
locate and remove all AlpInterface.dll files from the system.
4.
Install the AltiAgent 5.0 software.

Microsoft Outlook and Outlook Express Support

AltiAgent supports Microsoft Outlook 97, 98, and 2000, 2003, and Outlook
Express 5.0, allowing you to obtain phone numbers to dial from a Microsoft
Contact list. AltiAgent also lets you see the incoming calls that have a
matching record in the Contact list.
AltiAgent requires that you to set up the Outlook Contacts list prior to using
this feature.
A Country Code field can be configured (in General Info) by the local user
to help convert standard international phone numbers in Outlook to correct
digit strings for AltiWare.
ACT!/GoldMine® Support
AltiAgent supports ACT! and GoldMine® contact management software,
allowing you to obtain phone numbers to dial from the ACT! or
GoldMine® contact database list. AltiAgent also lets you see the matching
record from the contact database list of the incoming calls.
AltiAgent Manual
5

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Altiagent 5.0a

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