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Choosing Workgroups to Monitor
1.
Open the Monitor window by clicking the EXPAND button in the
AltiAgent main window, then click on the MONITOR tab.
2.
Click the Change button in the Monitor window to open the Change
Monitor window.
Figure 28. Monitor Change window
Extensions to which your system administrator has given you moni-
toring rights are listed here, in addition to any workgroups to which
you belong.
3.
Select the check boxes next to the individual extensions (Type "Ext.")
or workgroups (Type "WG Ext.") you want to monitor, and click OK.
The extensions in the selected workgroups are now listed in the Mon-
itor window, in addition to any individual extensions you selected.
Note: If you selected individual extensions to monitor, you will be able
to pick up personal calls to these extensions, but not workgroup
calls.
In addition, if you selected a workgroup extension, the Monitor list
shows all the extensions in the workgroup, even for agents who are
currently logged out.
Reading the Monitor List
In the monitor list, each extension is listed along with its Status, Number,
Name, Activity, Group and Group Name—workgroup, if applicable.
The state can be one of the following:
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