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Using Call Waiting
During a call, you may hear a beep indicating that you have another
incoming call. To answer the call:
1.
Click the Calls tab on the AltiAgent main window to view the
directory of current calls.
2.
Find and click the row displaying the incoming call.
This places the current call on hold and connects the incoming call.
3.
When you are finished, click the Hold state cell for the call on hold to
reconnect.
Transferring Calls
AltiAgent supports both supervised transfer, in which you confirm the
transfer, and blind transfer.
1.
While connected to a call, click the Transfer button.
This pops up the dial pad.
2.
On the dial pad, enter the extension or phone number to transfer the
call to, then click Dial.
3.
While AltiAgent dials the new number, you're asked to confirm your
decision by clicking the OK button in a confirmation dialog box.
You can click OK before the party answers to do a blind transfer, or
you can wait for the person to answer and then confirm or cancel the
transfer.
Figure 12. Confirming call transfers
At any time before or after the person you're transferring to answers
the phone, you can cancel the transfer by clicking the Cancel button
or by closing the dialog box.
If the transfer is cancelled, AltiAgent reconnects the call to your
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