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Most of the data is self-explanatory, but you might note the following:
• The Service Level represents the percentage of workgroup calls that
have been taken out of queue before the Threshold time has expired.
If you have been removed from a workgroup by the system administrator,
all your statistics related to that workgroup will also be removed from the
Workgroup window.
• The Login Time is the time you logged into the workgroup.
Much of the data reported here is also reported in the Supervisor's view of
group statistics and is further discussed in "Viewing Group Statistics" of
the AltiSupervisor Manual.
These statistics clear if the system is reset.
Click the Export button to export the statistics.
Click the Print button to print the statistics.
Viewing Queues
Click the Queue tab to open the Queue window to view the calls in queue
for the monitored workgroups. The call data includes the Caller ID and
caller name, if available, as well as the workgroup amount of time the call
has been in queue and priority.
Figure 32. Workgroup Agent queue window
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