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Installing VRManager
VRManager performs recorded file management — indexing, converting,
tracking, playback, reporting, and other critical functions for call center
customers who would like to keep recorded files for administrative, legal,
or quality assurance purposes.
Requirements
Install VRManager on a different system than the one on which the
MaxACD server is installed.
VRManager requires the following:
• VRManager License installed at the MaxACD system. (You can verify
the licenses when you run MaxAdministrator by selecting License >
License Information.)
• MaxACD server
• Pentium IV 2 GHz (minimum) CPU
• 40 GB available hard drive disk space
• 1 GB RAM
• IDE RAID 0-1 (minimum) hard drive
• NIC
• Microsoft Windows 2003 SP2 or Windows 2008
• Java 2 Runtime Environment (SE v1.4.2) (VRManager installation
program will install this)
• MDAC (Microsoft Data Access Components) 2.8 or higher version
• Microsoft Internet Explorer 6.0 or later. A minimum installation is
sufficient, and Internet Explorer does not have to be the default
browser.
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VRManager Manual
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