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Installing AltiAgent on a Client System
After completing the pre-installation checklist, proceed as follows on the
client machine:
1.
Exit any/all Windows applications.
2.
Insert the AltiWare OE 5.0A CD into the CD ROM drive.
3.
Run the Setup program under AltiAgent\ and follow the step-by-step
installation instructions as they appear on the screen.
Uninstalling AltiAgent
1.
From the Windows Start menu, select Control Panel
Remove Programs to uninstall AltiAgent.
2.
Click OK when the dialog box asks if you want to uninstall the
program, and respond to any additional prompts.
Auto Upgrade
During startup, AltiAgent will detect if its version matches with the version
of the OE/ACC or ACM server to be connected. If an older version of
AltiAgent is found, the client will be prompted for upgrade permission. If
the user decides to auto upgrade, the AltiAgent application is terminated
and a software upgrade session is started. Restart AltiAgent to run the
newer version.
Note: For remote AltiAgent users outside the firewall, TCP port 10050 is
required to be open to allow auto upgrade. Also, auto upgrade over
the Internet requires the sending of 15 MB files over the WAN,
which may take some time to perform the automatic update.
Downgrade Procedure
1.
Go to Control Panel>Add/Remove Programs and remove the
AltiAgent 5.0A program and ALL OTHER 5.0A client applications
(including AltiView, AltiSupervisor, AltiConsole and CDR Search
5.0A.
2.
Reboot your system.
3.
Go to "<local drive>:Program Files\AltiGen\Shared Files\" and
remove AlpInterface.dll.
4 AltiAgent Manual
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