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•
Reconnect button when connection is dropped - In 5.0, when a
connection between AltiServ and AltiAgent is broken, AltiAgent pops
a message box informing the user about the broken connection; the
user can only click on OK to end the application. In 5.0A, when the
connection is broken, AltiAgent will pop a message box to inform the
user and will also provide a Reconnect button. The Reconnect button
will connect to AltiServ again without having to log back onto
AltiAgent to re-enter the extension number and password.
•
Changed Auto Answer minimum duration to 0 seconds - The Auto
Answer minimum duration is reduced from 3 to 0 seconds. If the
duration is set to 0, all incoming calls will go to the connect state right
away. Both caller and callee will not hear ring tone.
•
Enable Queue Alert configuration - (added in Update 4). This option
lets you choose to be notified when the queue time is longer than the
number of seconds you specify and/or the calls in the queue exceed the
number you specify.
Installation
The following items are included in the AltiAgent 5.0A package:
•
AltiAgent 5.0A Manual
•
AltiAgent Session License
If any of these items are missing or damaged, please contact your
Authorized AltiGen dealer.
Important: 4.6 client programs cannot be installed in the same PC running
5.0A client programs.
Client System Requirements
The client system must each meet the following minimum requirements.
For server system requirements, see the AltiWare OE/ACC System
Installation and Administration Manual or the AltiContact Manager
Administration Manual.
•
IBM/PC AT compatible system
•
Intel 300 MHz (or faster) Pentium
2 AltiAgent Manual
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