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To record a call:
1.
While connected to a call, right-click on the conversation to open a
drop-down list.
Figure 18. Right-click Drop-Down List
2.
Scroll to Start Voice Record. The recording will be indicated by a
small, red cassette tape icon in the top right AltiAgent window. If the
Insert Recording Tone option is set, both parties will hear a beep
when the recording begins.
3.
To pause recording, right-click on the conversation and scroll to Pause
Voice Record.
4.
To end recording, right-click on the conversation and scroll to Stop
Voice Record. If the administrator has set to record to a centralized
location, contact your administrator for the location. If the system is set
to save the recording as the user's voice mail, the recording can be
heard through the AltiGen Voice Mail System.
Notes:
•
Depending on the size and number of recorded calls, this may affect
the system's resources.
•
Do not use an account code entry to stop recording on demand; doing
so will disconnect the call.
30 AltiAgent Manual
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