Hapter; Using Altiagent As A Workgroup Agent; Workgroup Login - Altigen AltiAgent Manual

Using AltiAgent as a Workgroup
Agent
AltiAgent is a desktop call control application for workgroup agents to
manage their workgroup calls from the PC. AltiAgent allows direct access
to call handling as well as configuration functions including the following.
You can also log in as a workgroup agent using the IP Extension
integrated with... option.
• View caller data (for example, IP address, account number, credit card
number, name, etc.) sent with an incoming call.
• Pushing or sending a URL or web page to a web-based call.
• Logging off one or more workgroups using a two-digit reason code
that corresponds to a particular course of action, if logoff reason codes
are used in your workgroup.
• Viewing and printing workgroup call data.

Workgroup Login

After you complete your initial login and choose to login as a Workgroup
Agent as described in "Logging In" on page 7, you see a Group Login
window.
Figure 1. Group Login window
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