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Note: Single Call Waiting, Multiple Call Waiting or Live Call Waiting
must be enabled in AltiAdmin/ACM Admin in order to conference
incoming calls.
While connected to the first party:
1.
Click the Conference button.
2.
When the dial pad pops up, enter the extension or phone number you
want to conference with, then click Dial.
While AltiAgent dials the new number, the first party goes into Hold
Pending state, and you see a confirmation dialog box.
Figure 15. Confirming Conference Calls
3.
After the third party connects, you can announce the conference by
clicking OK in the dialog box. If the third party does not answer, click
the Cancel button.
26 AltiAgent Manual
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