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2.
Use the drop-down list and select Join To Conference.
3.
In the confirmation dialog box, click OK to conference the caller.
The maximum number of conferenced parties is 6.
Cancelling Conference Calls
You can cancel the conference at any time using any of the following
methods:
— clicking the Cancel button
— closing the dialog box
— pressing your phone's FLASH button
— right-clicking on the caller and selecting Drop From Conference
Normally, after cancelling you will be reconnected automatically to the
initial call. If you are not automatically reconnected and want to reconnect
to the first call, click the Hold Pending status representing the call.
Note:
The conference holder is the user who initiates the conference call (by
pressing # or using AltiView with an IP phone). If the conference holder
hangs up, no one in the conference call is allowed to drop the call from
conference. Only the conference holder can drop a call from conference.
Recording Calls
The voice recording feature in AltiAgent allows a user to record
conversations. Recorded conversations can then be played back through
voice mail or accessed at a centralized location.
Note: The voice recording feature is only available Triton Analog
extensions and IP extensions.
For each extension, the options for voice recording are enabled in the
system's General page of Extension Configuration. Settings in the
Personal Call Recording Options field allow the administrator to:
•
Disable call recording
•
Auto record to a central location (AltiContact Manager only)
•
Record on demand to a central location (AltiContact Manager only)
•
Record on demand to agent VM
28 AltiAgent Manual
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