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Installing VRManager
VRManager performs recorded file management — indexing, converting,
tracking, playback, reporting, and other critical functions for call center
customers who would like to keep recorded files for administrative, legal, or
quality assurance purposes.
Requirements
Install VRManager on a different system than the one on which the MAXCS
ACC/ACM server is installed.
If you are upgrading, you can upgrade from VRManager 5.2 and above only.
VRManager requires the following:
•
VRManager License installed at the MAXCS ACC/ACM system. (You
can verify the licenses when you run MaxAdministrator by selecting
License > License Information.)
•
MAX Communication Server (MAXCS) ACC/ACM (6.7 or higher)
•
Pentium IV 2 GHz (minimum) CPU
•
40 GB available hard drive disk space
•
1 GB RAM
•
IDE RAID 0-1 (minimum) hard drive
•
NIC
•
Microsoft Windows 2003 SP2, Windows 2008, or Windows 2008 R2
•
Java 2 Runtime Environment (SE v1.4.2) (VRManager installation
program will install this)
•
MDAC (Microsoft Data Access Components) 2.8 or higher version
•
Microsoft Internet Explorer 6.0 or later. A minimum installation is
sufficient, and Internet Explorer does not have to be the default
browser.
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VRManager Manual
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