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•
Queue condition—if you want to be notified when the queue time is
longer than the number of seconds you specify and/or the calls in the
queue exceed the number you specify. You can be notified with the
appropriate information in a screen pop, an audio beep, or both. If you
don't click OK in the screen pop, the information it contains will be
updated when the threshold is crossed again. This setting applies to all
workgroups an agent belongs to.
VM Groups (Distribution Lists)
You can set up VM (voice mail) groups (distribution lists) to forward
messages to multiple recipients at the same time. You can set up to 100
personal voice mail groups, each with 64 members. Group members can be
any extension or another voice mail group.
There are two types of voice mail groups you can use:
•
System-based groups are set up in the AltiWare Administrator. You
can use but not edit these lists in AltiView/AltiAgent.
•
Personal groups are set up and modified in AltiView/AltiAgent or in
your AltiGen voice mail system.
AltiAgent Manual
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