Conferencing Calls - Altigen AltiAgent Manual

You can also transfer a call to an Attendant before you answer it.
Figure 14. Transfer to Auto Attendant/IVR
Forwarding Calls Using Do Not Disturb
If allowed, click the DND button to forward all incoming calls according
to your "Enable Busy Call Handling" settings. See "Configuring Your
Station Settings" on page 47.
Centrex Transfer
If you have a Centrex line, you can use this feature to transfer an external
call to an outside number without having to tie up two trunk lines. Once the
transfer is complete, the external caller's line connects directly to the
outside number. Since there are no longer any connections to internal users,
internal trunk lines are then dropped, freeing up system trunk line resources
for other calls.
To perform a Centrex transfer:
1. While connected to an outside caller from a Centrex trunk, type "F*"
in the number field on the GUI and then press the Enter key on the
keyboard.
2. After the user hears dial tone, type the second party's outside number
in the number field on the GUI and then press the Enter key on the
keyboard again.
3. Now either click the Hang Up button or wait to announce the caller
and then click the Hang Up button.

Conferencing Calls

Any internal user is able to add parties to a conference call.
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