Call Handling; Forwarding All Calls - Altigen AltiAgent Manual

For altiware open edition (oe)/altiserv contact center (acc) release 5.0a and alticontact manager (acm) release 5.0a
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Call Handling

Click the Call Handling tab in the Config window to configure incoming
call handling for your extension.
Figure 38. Call Handling configuration

Forwarding All Calls

If you want to forward calls to an external number, select a trunk access
code in the drop-down list, then begin with the outside trunk or route access
digit and any long distance prefix digits such as 1 and area code.
Forwarding to a Pager Not Recommended
Forwarding calls to a pager is possible but not recommended since callers
will only hear what is heard when calling a pager and might not know to
enter a return phone number unless instructed.
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Altiagent 5.0a

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