NETGEAR STM150 - ProSecure Web And Email Threat Management Appliance Reference Manual page 7

ProSecure Web/Email Security Threat Management (STM) Appliance
Viewing, Scheduling, and Generating Reports. . . . . . . . . . . . . . . . . . . . .200
Viewing and Managing the Quarantine Files . . . . . . . . . . . . . . . . . . . . . .208
Using Diagnostics Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215
Chapter 7 Troubleshooting and Using Online Support
Basic Functioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Troubleshooting the Web Management Interface . . . . . . . . . . . . . . . . . .224
When You Enter a URL or IP Address a Time-Out Error Occurs . . . . . . .225
Troubleshooting a TCP/IP Network Using a Ping Utility. . . . . . . . . . . . . .225
Restoring the Default Configuration and Password . . . . . . . . . . . . . . . . .227
Problems with Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228
Using Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228
Appendix A Report Templates
Appendix B Default Settings and Technical Specifications
Appendix C Related Documents
Appendix D Notification of Compliance
Index
Log Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199
Report Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200
Generating Reports for Downloading . . . . . . . . . . . . . . . . . . . . . . . . . .202
Scheduling Automatic Generation and Emailing of Reports. . . . . . . . .203
Advanced Report Filtering Options. . . . . . . . . . . . . . . . . . . . . . . . . . . .204
Using the Network Diagnostic Tools. . . . . . . . . . . . . . . . . . . . . . . . . . .216
Using the Realtime Traffic Diagnostics Tool. . . . . . . . . . . . . . . . . . . . .217
Gathering Important Log Information and
Generating a Network Statistics Report . . . . . . . . . . . . . . . . . . . . . . . .218
Restarting and Shutting Down the STM . . . . . . . . . . . . . . . . . . . . . . . .219
Power LED Not On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223
Test LED or Status LED Never Turns Off. . . . . . . . . . . . . . . . . . . . . . .223
LAN or WAN Port LEDs Not On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224
Testing the LAN Path to Your STM . . . . . . . . . . . . . . . . . . . . . . . . . . .226
Testing the Path from Your PC to a Remote Device . . . . . . . . . . . . . .226
Enabling Remote Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .228
Installing Hot Fixes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229
Sending Suspicious Files to NETGEAR for Analysis . . . . . . . . . . . . . .230
Accessing the Knowledge Base and Documentation . . . . . . . . . . . . . .231
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