Macintosh Printing Problems; Image Never Prints; Image Prints In Black-And-White; Image Is Rotated 90 Degrees - Tektronix Phaser 550 Service Manual

Macintosh printing problems

Image never prints

The printer indicates it is receiving data, but nothing comes out of printer or
goes back to Ready mode without printing an image.
1. Make sure that the correct Phaser 550 icon was selected in the
Chooser. Try printing the job again.
2. In the Chooser, switch background printing off. Try printing the job
again.
3. Make sure you are printing with the correct PPD file. This is discussed
in the Chapter 2 topic "Driver and communication set up" on
page 2-21.
4. Download the Error Handler utility and try printing the job again.
(Refer to the Chapter 3 topic "Using the Error Handler utility.") If an
error page is printed after printing the job again, call the Customer
Support Hotline for further assistance. Please have the error page in
hand.
5. If available, try printing to a black-and-white PostScript Level 2
printer (such as an Apple LaserWriter). If the file does not print on the
black-and-white PostScript printer, this may mean that the problem
may be application- or network-related.
6.
Ensure that the print engine can print by pressing the rear panel TEST
PRINT switch to print an internal test print.

Image prints in black-and-white

1. In the print dialog box, make sure that the Color/Grayscale option has
been selected.
2. Make sure that the Phaser 550 icon was selected in the Chooser. Try
printing the job again.
3.
Check the version of your LaserWriter driver to ensure that it is
version 6.0.x or higher. Earlier versions of the driver do not support
color PostScript.
4. The application may require special instructions to print, such as those
contained in a.PPD file. Check in the Phaser 550 Drivers and Utilities
Printing Reference or the disk readme files.

Image is rotated 90 degrees

1.
In the application's Page Setup, make sure that the image is selected to
print in portrait or landscape orientation as you expect.
Troubleshooting
Service Manual 6-31
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