Tektronix Phaser 550 Service Manual page 147

7. Ensure that the print engine can print by pressing the rear panel TEST
PRINT button to print an internal test print.
8. Is the printer in PostScript mode? Check this by printing the
configuration page. Refer to Phaser 550 Drivers and Utilities Printing
Reference for complete instructions on sending a utility file to the
printer to set the port to PostScript mode.
9. Download EHANDLER.PS file located on the Tektronix Utilities
diskette. At the DOS prompt, type the following DOS command:
COPY EHANDLER.PS LPT1:
(If your port is not LPT1, substitute LPT2: or COM1: for the correct
port).
10. The PC responds with 1 FILE COPIED. The printer now has a
PostScript error handler present which remains resident until power is
cycled on the printer. Resend the image file that was not printing.
11. Any PostScript errors encountered by the printer are recorded on a
printout. Call Tektronix Customer Support at 1-800-835-6100 for more
assistance (save the print with the error message).
Troubleshooting
Service Manual 6-33
6