Macintosh Printing Problems; Image Never Prints; Image Prints In Black-And-White; Image Is Rotated 90 Degrees - Tektronix Z740/N - Phaser 740 Color Laser Printer Service Manual

Macintosh printing problems

Image never prints

The printer indicates it is receiving data, but nothing comes out of printer or goes back
to Ready mode without printing an image.
1. Make sure that the correct Phaser 740 icon was selected in the Chooser. Try
printing the job again. Try printing a different file or from a difference
application.
2. In the Chooser, switch background printing off. Try printing the job again.
With newer LaserWriter printer drivers, select foreground printing in the
print dialog box.
3. Download the Echo showpage snippet which produces a blank sheet of paper,
to determine if the printer is receiving and processing files.
4. Make sure you are printing with the correct PPD file.
5. Activate Error Handler using the front panel Printer Defaults menu.
Alternately, download the Error Handler utility and try printing the job
again. If an error page is printed after printing the job again, call the
Customer Support Hotline at 1-800-835-6100 for further assistance. Please
have the error page in hand.
6.
If available, try printing to a black-and-white PostScript Level 2 printer
(such as an Apple LaserWriter). If the file does not print on the black-and-
white PostScript printer, this may mean that the problem may be
application- or network-related.
7. Ensure that the print engine can print by pressing the rear panel TEST
PRINT switch to print an internal test print. A paper tray must be installed
in the top tray slot.

Image prints in black-and-white

1.
In the Chooser, ensure a color printer icon is displayed next to the Phaser
740 in the list of available printers. This indicates the printer's PPD has been
selected and configured.
2.
In the print dialog box, make sure that the Color/Grayscale option has been
selected.
3. Make sure that the Phaser 740 icon was selected in the Chooser. Try printing
the job again.
4. Check the version of your LaserWriter driver to ensure that it is version 6.0.x
or higher. Earlier versions of the driver do not support color PostScript.
5.
The application may require special instructions to print, such as those
contained in a.PPD file. Check in the Phaser 740 CD-ROM.

Image is rotated 90 degrees

1.
In the application's Page Setup, make sure that the image is selected to print
in portrait or landscape orientation as you expect.
Service Guide
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