Macintosh Printing Problems - Tektronix PHASER 560 Service Manual

6
Troubleshooting

Macintosh printing problems

6-28 Phaser 560 Color Printer
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Image never prints
The printer indicates it is receiving data, but nothing comes out of printer or
goes back to Ready mode without printing an image.
1.
Make sure that the correct Phaser 560 icon was selected in the
Chooser. Try printing the job again. Try printing a different file or
from a difference application.
2.
In the Chooser, switch background printing off. Try printing the job
again.
3. Download the Echo showpage snippet which produces a blank sheet of
paper, to determine if the printer is receiving and processing files.
4. Make sure you are printing with the correct PPD file. This is discussed
in the Chapter 2 topic "Driver and communication set up" on
page 2-21.
5. Activate Error Handler using the front panel Printer Defaults menu.
Alternately, download the Error Handler utility and try printing the
job again. If an error page is printed after printing the job again, call
the Customer Support Hotline for further assistance. Please have the
error page in hand.
6. If available, try printing to a black-and-white PostScript Level 2
printer (such as an Apple LaserWriter). If the file does not print on the
black-and-white PostScript printer, this may mean that the problem
may be application- or network-related.
7. Ensure that the print engine can print by pressing the rear panel TEST
PRINT switch to print an internal test print.
Image prints in black-and-white
1. In the Chooser, ensure a color printer icon is displayed next to the
Phaser 560 in the list of available printers. This indicates the printer's
PPD has been selected and configured.
2.
In the print dialog box, make sure that the Color/Grayscale option has
been selected.
3. Make sure that the Phaser 560 icon was selected in the Chooser. Try
printing the job again.
4.
Check the version of your LaserWriter driver to ensure that it is
version 6.0.x or higher. Earlier versions of the driver do not support
color PostScript.
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