Macintosh Printing Problems; Image Never Prints; Image Is Rotated 90 Degrees; Image Prints In Black-And-White - Tektronix Phaser 740 Service Manual

Macintosh printing problems

Image never prints

The printer indicates it is receiving data, but no print comes out of printer or the
printer goes back to Ready to Print mode without printing an image.
1.
Make sure that the correct printer icon was selected in the Chooser. Try
printing the job again. Try printing a different file or from a different
application.
2.
In the Chooser, switch background printing off. Try printing the job again.
With newer LaserWriter printer drivers, select Foreground Printing in the
Print dialog box.
3.
Download the Echo showpage snippet which produces a blank sheet of paper,
to determine if the printer is receiving and processing files.
4.
Make sure you are printing with the correct PPD file.
5. Activate Error Handler using the front panel Advanced Printer Settings
menu. Alternately, download the Error Handler utility and try printing the
job again. If an error page is printed after printing the job again, call the
Customer Support Hotline for further assistance. Please have the error page
in hand.
6. If available, try printing to a black-and-white PostScript Level 2 printer
(such as an Apple LaserWriter). If the file does not print on the black-and-
white PostScript printer, this may mean that the problem is application- or
network-related.

Image is rotated 90 degrees

1. In the application's Page Setup, make sure that the image is selected to print
in Portrait or Landscape orientation, as you expect.

Image prints in black-and-white

1.
In the Chooser, ensure a color printer icon is displayed next to the Phaser
740 or Phaser 750 in the list of available printers. This indicates the printer's
PPD has been selected and configured.
2. In the Print dialog box, make sure that the Color/Grayscale option has been
selected.
3. Make sure that the Phaser 740 or 750 printer icon was selected in the
Chooser. Try printing the job again.
4.
Check the version of your LaserWriter driver to ensure that it is version 8.0.x
or higher. Earlier versions of the driver do not support color PostScript.
5. The application may require special instructions to print, such as those
contained in a .PPD file; check in the Phaser 740 Printer CD-ROM or Phaser
750 Printer CD-ROM.
Service Guide
69