Components; Returning An Ocx1100 Switch Or Component For Repair Or Replacement - Juniper OCX1100 Hardware Manual

CHAPTER 18

Contacting Customer Support and

Returning the Chassis or Components

Documentation

Returning an OCX1100 Switch or Component for Repair or Replacement on page 127

Locating the Serial Number on an OCX1100 Switch or Component on page 128

Contacting Customer Support to Obtain Return Material Authorization on page 130

Packing an OCX1100 Switch or Component for Shipping on page 131

If you need to return an OCX1100 switch or hardware component to Juniper Networks

for repair or replacement, follow this procedure:

Determine the serial number of the component. For instructions, see

Serial Number on an OCX1100 Switch or Component" on page

Obtain an Return Materials Authorization (RMA) number from JTAC as described in

"Contacting Customer Support to Obtain Return Material Authorization" on page

NOTE:

Do not return any component to Juniper Networks unless you have

first obtained an RMA number. Juniper Networks reserves the right to

refuse shipments that do not have an RMA. Refused shipments are

returned to the customer through collect freight.

Pack the switch or component for shipping as described in

Switch or Component for Shipping" on page

For more information about return and repair policies, see the customer support page at

http://www.juniper.net/support/guidelines.html

OCX1100 Switches Hardware Overview on page 3

"Locating the

128.

"Packing an OCX1100

131.

130.

127

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