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CHAPTER 18
Contacting Customer Support and
Returning the Chassis or Components
Returning an EX2300 Switch or Component for Repair or Replacement
Related
Documentation
Locating the Serial Number on an EX2300 Switch or Component
Copyright © 2017, Juniper Networks, Inc.
Returning an EX2300 Switch or Component for Repair or Replacement on page 203
Locating the Serial Number on an EX2300 Switch or Component on page 203
Contacting Customer Support to Obtain Return Material Authorization on page 205
Packing an EX2300 Switch or Component for Shipping on page 206
If you need to return an EX2300 switch or hardware component to Juniper Networks for
repair or replacement, follow this procedure:
Determine the serial number of the component. For instructions, see
1.
Serial Number on an EX2300 Switch or Component" on page
Obtain a Return Material Authorization (RMA) number from JTAC as described in
2.
"Contacting Customer Support to Obtain Return Material Authorization" on page
NOTE:
Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA number. Refused shipments
are returned to the customer through collect freight.
Pack the switch or component for shipping as described in
3.
or Component for Shipping" on page
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html
EX2300 Switches Hardware Overview on page 3
If you are returning an EX2300 switch or hardware component to Juniper Networks for
repair or replacement, you must locate the serial number of the switch or component.
203.
"Packing an EX2300 Switch
206.
.
"Locating the
205.
203
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