Packing An Ex2300 Switch Or Component For Shipping - Juniper EX2300-C Hardware Manual

EX2300-C and EX2300 Switches Hardware Guide
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Packing an EX2300 Switch or Component for Shipping

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Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
Case Manager at CSC: http://www.juniper.net/cm/
Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free
numbers, see http://www.juniper.net/support/requesting-support.html
If you are contacting JTAC by telephone, enter your 11-digit case number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next
available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
Prevention of Electrostatic Discharge Damage on page 253
If you are returning an EX2300 switch or component to Juniper Networks for repair or
replacement, pack the item as described in this topic.
Before you begin, ensure that you have retrieved the original shipping carton and packing
materials. Contact your JTAC representative if you do not have these materials, to learn
about approved packing materials. See
Material Authorization" on page
Ensure that you have the following parts and tools available:
Antistatic bag, one for each switch or component
Phillips (+) screwdriver, number 2
This topic describes:
Packing a Switch for Shipping on page 207
Packing Switch Components for Shipping on page 207
commands
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"Contacting Customer Support to Obtain Return
205.
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