Avaya 1110 Fundamentals page 349

Avaya 1150E IP Deskphone feature key number assignments
This section describes the following keys supported on the Avaya 1150E IP Deskphone:
• Self-labeled line/programmable feature keys
• ACD fixed feature keys
• Soft keys
Self-labeled line/programmable feature keys
The Avaya 1150E IP Deskphone has six self-labeled line/programmable feature keys, which
can support up to 12 DNs or features on two pages. When a call is presented on a feature key
which is not currently shown, the message Shift for Call appears in the display area. Press the
Shift/Outbox key to access the second page of a feature or DNs, or to access any Expansion
Module 1100s attached to the phone.
The six self-labeled line/programmable feature keys are numbered 0 to 5 for the first key page,
and 6 to 11 for the second key page.
When key 0 is programmed as the ACD In-Calls key, the default features are assigned to the
Automatic Call Distribution (ACD) fixed keys.
ACD fixed feature keys
Key numbers 12 to 15 are used for the ACD fixed features. See
fixed feature keys
67: Supervisor fixed feature keys
For a description of supported call features, see
Table 66: ACD default Agent fixed feature keys
Key number
Key 12
Key 13
Key 14
Key 15
The In-Calls key mirrors the programming of key 0; it is not separately programmable.
Table 67: Supervisor fixed feature keys
Key number
Key 12
Key 13
Key 14
IP Deskphones Fundamentals
on page 349
on page 350
on page 349 for a list of the ACD default Agent fixed feature keys or
on page 349 for a list of Supervisor fixed feature keys.
Response
NRD
MSB
ASP
EMR
Response
OBV
RAG
AAG
on page 349
Table 66: ACD default Agent
Call features on page 661.
Description
Not Ready
Make Set Busy
Call Supervisor
Emergency
Description
Observe Agent
Call Agent
Answer Agent
Telephony features
Table
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