Avaya 1220 User Manual
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Avaya 1220 User Manual

Ip deskphone with sip software on avaya aura
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Avaya 1220 IP Deskphone with SIP
®
Software on Avaya Aura

User Guide

Release 4.4
16-604276
Issue 01.02 Standard
May 2016

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Table of Contents
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Summary of Contents for Avaya 1220

  • Page 1: User Guide

    Avaya 1220 IP Deskphone with SIP ® Software on Avaya Aura User Guide Release 4.4 16-604276 Issue 01.02 Standard May 2016...
  • Page 2 Software at any given time. A “Unit” means the unit on which by Avaya. Please note that if You acquired the product(s) from an Avaya, at its sole discretion, bases the pricing of its licenses and can authorized Avaya Channel Partner outside of the United States and...
  • Page 3 Avaya. Unauthorized reproduction, services. transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense Avaya Toll Fraud intervention under the applicable law. If You suspect that You are being victimized by Toll Fraud and You...
  • Page 4 All non-Avaya trademarks are the property of their respective owners. ® Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

  • Page 5: Table Of Contents

    Contents Chapter 1: Revision history.................... 10 Chapter 2: Regulatory and safety information.............. 11 Chapter 3: Introduction to the Avaya 1220 IP Deskphone.......... 14 ........................ 14 Basic features .................. 15 Avaya 1220 IP Deskphone controls ...................... 19 Key press behavior ...................... 20 IP Deskphone display ..........
  • Page 6 Copying information to the Address Book ................ 74 Searching for a contact in the Address Book .............. 75 Using the Search feature in the Address Book ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 7 Configuring Do Not Disturb .................... 115 Configuring a Presence state ..........  118 Adding a new Presence state message to Presence Model v6 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 8 Automatic login ......................... 145 Logging out .................... 145 Primary account logout .................... 145 Secondary account logout ........................ 145 Server failover ...................... 146 Cable unplugged ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 9 Do Not Disturb ........................ 155 Presence ...................... 156 Call Forwarding ........................ 157 Notifications ........................  157 Account selection ........................ 158 Receiving a call ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 10: Chapter 1: Revision History

    November 2013 Standard 01.01. This is a new document issued to support SIP ® Software Release 4.4 on Avaya Aura ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 11: Chapter 2: Regulatory And Safety Information

    • Consult the dealer or an experienced radio/TV technician for help. Note: The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
  • Page 12 Please be careful of the following while installing the equipment: • Please only use the connecting cables, power cord, AC adaptors shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause “failures, malfunctioning, or fire”.
  • Page 13 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 14: Chapter 3: Introduction To The Avaya 1220 Ip Deskphone

    Chapter 3: Introduction to the Avaya 1220 IP Deskphone Your Avaya 1220 IP Deskphone brings voice and data to your desktop. The Avaya 1220 IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. The Avaya 1220 IP Deskphone with SIP Software communicates using Session Initiated Protocol (SIP) after the software is upgraded to a SIP-enabled version.

  • Page 15: Avaya 1220 Ip Deskphone Controls

    Introduction to the Avaya 1220 IP Deskphone on page 14 Avaya 1220 IP Deskphone controls The following figure shows the Avaya 1220 IP Deskphone. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 16 IP Deskphone is active and also act as status monitoring keys when a number is set as a speed dial. Note: There are four line keys in the Avaya 1220 IP Deskphone. Context-sensitive soft keys are located below the display area.
  • Page 17 Address Book, delete it, or check information about the call. (Directory) Press the Directory key to access your Address Book. Table continues… ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 18 You can have several calls in a hold state. (Expand) Press the Expand key to access the Instant Messaging Log. Table continues… ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 19: Key Press Behavior

    Soft keys are always used to perform actions on the highlighted call. Related links Avaya 1220 IP Deskphone controls on page 15 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 20: Ip Deskphone Display

    Introduction to the Avaya 1220 IP Deskphone IP Deskphone display Your Avaya 1220 IP Deskphone display is divided into two display areas: • The upper display area is for information such as caller number, caller name, feature prompt string, user-entered digits, date and time information, and telephone information.
  • Page 21 Press the CallFw soft key to forward all calls to a specified address. Press the DND soft key to block all calls. Table continues… ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 22 • Headset Volume • Handsfree Volume Codecs Select the Audio Codecs: • G722 (wideband codec) • PCMU (standard u-law) Table continues… ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 23 7. User Settings - use to modify the following: • Call Settings • IM Settings • Voice Mail Settings Table continues… ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 24: Idle Display Screen After Dial Pad Input

    123 Press the abc or 123 context-sensitive soft key to toggle between alpha and numeric input mode. Table continues… ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 25: In-Call Context-Sensitive Soft Keys

    Press the Audio soft key to: 1. Change Audio Codec • G722 (wideband codec) • PCMU (standard u-law) • G729 (729 codec) Table continues… ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 26 • Feature keys • Call Ignore Action • Call Subject • Call Fwd Notification • Missed Call Notification Table continues… ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 27 The Unlock context-sensitive soft key appears if you answer a call when the IP Deskphone is locked with a password-protected screensaver. Related links Context-sensitive soft keys on page 20 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 28: Navigation Keys

    Press the up or down arrows on the Navigation Key Cluster to: • Erase a character (backspace) when you enter and edit text. Table continues… ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 29: Available Ip Deskphone Call Features

    14 Security features Before you can use your Avaya 1220 IP Deskphone, an ID and password must be assigned to your IP Deskphone. This security measure ensures that, after you log off, calls cannot be made from your IP Deskphone and features such as Address Book, and Instant Message logs are inaccessible.

  • Page 30: Secure Connection

    • Busy Lamp Field — Icons to indicate user status using the Busy Lamp Field feature. • Presence — Icons to indicate the presence state of your Address Book entries you designate as Friend. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 31 Icon New, unread Read Replied to Sent/forwarded Inbox Icon Incoming Call Answered Incoming Call, Missed, New Incoming Call, Missed, Reviewed ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 32: Visual Alerter/Message Waiting Indicators

    The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail. The following table lists the visual indicator and the LED status. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 33 Steady red light until message is reviewed Red LED Incoming call (phone ringing) Fast blinking red light Related links Visual indicators on page 30 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 34: Chapter 4: Installing The Avaya 1220 Ip Deskphone

    Caution: Consult your system administrator to ensure that you plug your IP Deskphone into a 10/100/1000 BaseT Ethernet jack. To avoid severe damage to your IP Deskphone, do not plug your Avaya 1220 IP Deskphone into a regular phone jack.

  • Page 35: Attaching The Foot Stand (Optional)

    Attaching the foot stand (optional) Attach the foot stand in the appropriate slots depending on the desired angle for your Avaya 1220 IP Deskphone. If you insert the foot stand into the upper slots, your Avaya 1220 IP Deskphone sits at a 25-degree angle.

  • Page 36: Connecting The Handset

    Installing the Avaya 1220 IP Deskphone If you insert the foot stand into the lower slots, your Avaya 1220 IP Deskphone sits at a 55-degree angle. 1. Align the bottom tabs on the foot stand with the position 1 slots or the position 2 slots on the back of your Avaya 1220 IP Deskphone.

  • Page 37: Connecting The Ac Power Adapter (Optional)

    To use PoE, where power is delivered over the CAT5 cable, your connected LAN must support PoE. If you use PoE, you do not require an AC adapter. 1. Connect the DC barrel connector to the power jack on the back of the Avaya 1220 IP Deskphone.

  • Page 38: Connecting The Pc Ethernet Cable

    4. Insert the screws (not provided) so that they protrude slightly from the wall. 5. Align the keyholes on the back of the Avaya 1220 IP Deskphone with the screws in the wall. 6. Slide the Avaya 1220 IP Deskphone onto the screws to secure it in position.

  • Page 39: Using The Dialpad

    C, press the number 2 key six times. You can cycle through the letters (and the numeral) by pressing the number button repeatedly. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 40 No letters are associated with the 0 key; however, double-pressing it inserts a blank character (a space). Related links Using the dialpad on page 39 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 41: Configuring The Dialpad To Alphanumeric Dialing

    Press the Back soft key to keep existing configurations and return to the Preferences menu. Related links Using the dialpad on page 39 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 42: Chapter 5: Accessing The Avaya 1220 Ip Deskphone

    Chapter 5: Accessing the Avaya 1220 IP Deskphone You require a log on ID and a password to log on to a server with your Avaya 1220 IP Deskphone. Related links Logging on on page 42 Timed logoff on page 47...

  • Page 43: Automatic Login

    47 Automatic login Before you first receive your Avaya 1220 IP Deskphone, your system administrator can configure your IP Deskphone with your user logon and password. If this is the case, after you plug in the IP Deskphone you can use it without further configuration.

  • Page 44: Password Protection For Domains

    Lang soft key on the User Login page. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 45: Logging On To Your Avaya Ip Deskphone

    Logging on on page 42 Logging on to your Avaya IP Deskphone You need to log on to your Avaya IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot. Note: • When you log on to the IP Deskphone for the first time, the system prompts you for a location.

  • Page 46: Configuring The Duration Of The Login

    Press the Back soft key to return to the permanent logon screen. Press the Cancel soft key to return to the first logon screen. Related links Logging on on page 42 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 47: Logging On Multiple User Accounts

    Timed logoff Logging on multiple user accounts The Avaya 1220 IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. For more information about logging on multiple users, Multiuser on page 143.

  • Page 48: Selecting A Location

    The information stored in your user profile includes: • Independent volume adjustments for handset, headset, and handsfree • Alerting Volume adjustment • Idle Screen display text ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 49: Overwriting Your Personal Address Book

    Address Book with an address book from the call server. The system administrator configures the system to enable this feature. If a new address book is available on the call server, the Avaya 1220 IP Deskphone prompts you to download the latest address book. Related links...

  • Page 50: Logging Off From The Ip Deskphone

    All soft keys and feature keys are blank and unusable except for the second soft key which allows you to switch between numeric and alphabetic characters. If you hang up before ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 51: Location Information

    You can obtain location information only if it has been configured on your system. Related links Making an emergency call on page 50 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 52: Chapter 6: Configuring The Ip Deskphone

    • Press the Cancel soft key to keep the existing configurations and return to the Display menu. Related links Configuring the IP Deskphone on page 52 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 53: Creating The Idle Screen Text Display

    • Never • 10 min • 5 min • 2 min • 1 min • 30 sec • 15 sec ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 54: Selecting A Ring Pattern

    52 Adjusting the volume You can adjust the volume of the IP Deskphone for the following: • Ring Volume ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 55: Adjusting The Ring Volume

    1. Press the Prefs soft key, select Audio, select Voice, and then select Handset. 2. Press the Left/Right navigation keys. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 56 To adjust the volume during a call, use only the Volume + and Volume - fixed keys. 3. Press the Set soft key to set the selected volume and return to the Voice menu. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 57: Adjusting The Paging Ring Volume

    3. Press the Up/Down navigation key to scroll and highlight the desired language (for example, German [Deutsche]). 4. Press the Select soft key to save the desired language and return to the previous screen. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 58: Selecting The Date And Time Format

    6. Press the Select soft key to save the time zone selection and return to the Time Format menu. Press the Back soft key to keep the existing configurations and return to the Time Format menu. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 59 Press the Back soft key to keep the existing configurations and return to the Time Format menu. Related links Configuring the IP Deskphone on page 52 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 60: Chapter 7: Making A Call

    2. You can make a call using one of the following methods: Enter the phone number or SIP address by using the dialpad. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 61: Making A Call Using On-Hook Dialing

    2. Continue the call by using one of the following methods: • Press the line feature key. • Press the Headset fixed key. • Press the Handsfree fixed key. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 62: Using Handsfree Calling

    To switch from handsfree to headset: Press the Headset key. The LED indicator lights. Related links Making a call using on-hook dialing on page 61 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 63: Using Call Subjects

    4. Use the dialpad to enter the new Call Subject for the contact. 5. Press the Save soft key to save the new Call Subject and use it with the call. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 64: Managing Call Subjects

    Press the Back soft key to return to the previous menu without adding a new Call Subject. Related links Managing Call Subjects on page 64 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 65: Deleting A Call Subject

    Press the Back soft key to return to the previous menu without editing the Call Subject. Related links Managing Call Subjects on page 64 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 66: Chapter 8: Receiving A Call

    66 Answering an incoming call When you can answer an incoming call, you can choose one of four methods. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 67: Redirecting An Incoming Call

    To redirect a call by using the Address Book or Call Inbox: 1. Press the Redrct soft key to redirect an incoming call. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 68: Ignoring An Incoming Call

    3. Press the Ignore soft key to terminate an incoming call. Press the Goodbye fixed key when you are not on an active call. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 69 Ignoring an incoming call Related links Receiving a call on page 66 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 70: Chapter 9: The Address Book

    When you view the details of a contact, you can: • call the contact. • send an IM. • edit the contact information. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 71: Initiating A Call From The Address Book

    3. Use the dialpad to enter a name for the new contact and press the Next soft key to continue. Press the Back soft key to return to the previous menu. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 72: Editing A Contact In Your Address Book

    Press the No soft key if you do not want a contact designated as a friend and return to the address menu screen. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 73: Copying Information To The Address Book

    • 4. Call Forward Key 2. Press the Up/Down navigation key to highlight the Address Book and press the Select soft key. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 74: Searching For A Contact In The Address Book

    To change the method the IP Deskphone uses to search: 1. Press the Prefs soft key, and select Misc Options > Search Method. 2. Press the Change soft key. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 75: Using The Search Feature In The Address Book

    Searching for a contact in the Address Book on page 74 Using Local Search on page 76 Using Global Search on page 76 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 76: Using Local Search

    Using the Search feature in the Address Book on page 75 Using Global Search You can perform a Global Search for a contact. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 77 • Press the Back soft key to return to the previous screen. Related links Using the Search feature in the Address Book on page 75 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 78: Chapter 10: Call Inbox

    You can access the Call Inbox and initiate a call when the IP Deskphone is: • idle • active Related links Call Inbox on page 78 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 79: Managing Calls In The Call Inbox While Not On A Call

    Press the Line key to place a call to the address of the selected call log entry from the user logged in on the selected line key. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 80: Viewing The Details Of A Call In The Call Inbox

    4. To view all the calls in the Call Inbox, press the All soft key. 5. To delete the highlighted missed call or all missed calls, press the Delete soft key. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 81: Missed Calls Notification

    Manual means that the message is cleared from the idle screen only after you look at the call detail for every newly missed call in the Inbox. Related links Managing missed calls on page 80 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 82: Initiating A Call From The Call Inbox

    • Press the All soft key to clear all calls from the Call Inbox. • Press the No soft key to return to the Inbox. Related links Call Inbox on page 78 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 83: Accessing The Calls In Your Call Inbox During A Call

    This places the current call on hold, if it is not already on hold. Press the Exit soft key to return to the in-call screen. Related links Call Inbox on page 78 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 84: Chapter 11: Instant Messaging

    • Press the View soft key to view the complete details of the IM. • Press the Prev soft key to skip to a previous IM (if applicable). ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 85: Configuring Im Audible Alert

    Press the Back soft key to return to the previous menu. Related links Configuring Instant Messaging on page 84 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 86: Composing An Instant Message

    The lit blue LED indicates the arrival of a new IM. An icon indicates the status of the IMs in your Instant Message Inbox/Outbox as follows: Unread Table continues… ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 87: Accessing Instant Messages

    Press the New IM soft key to compose a new IM. Press the Back soft key to return to the idle screen. Related links Instant Message Inbox/Outbox on page 86 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 88: Viewing The Content Of An Instant Message

    To initiate a call from an Instant Message: 1. Press the Msgs soft key, and then select Instant Messaging from the menu. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 89: Deleting An Instant Message

    Press the Back soft key to return to the previous screen. Related links Viewing the content of an Instant Message on page 88 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 90: Chapter 12: Active Calls And Call Features

    100 Using the Friends feature on page 101 Feature keys on page 103 Using Call Forward on page 112 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 91: Making A New Call

    Press the Back soft key to return to the in-call screen. Related links Making a new call on page 91 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 92: Ring Again Busy / Automatic Callback

    You cannot hear either of the parties in the active call. Related links Active calls and call features on page 90 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 93: Call Waiting

    2. Press the Goodbye fixed key. Related links Active calls and call features on page 90 Multiple calls On Hold on page 94 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 94: Multiple Calls On Hold

    • If you press the More… soft key from the first menu list twice, you access the following context-sensitive soft keys: [Conf] [Audio] [New Call] [More…] Table continues… ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 95 • Alpha Dialing • Search Method • Incoming Privacy • Outgoing Privacy • # Ends Dialing • Hold Mode: Private Table continues… ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 96 2. Press the Actvate soft key to make the highlighted call on hold the active call. This removes the call from on hold and automatically places the previous call on hold. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 97: Using 3-Way Calling

    Ad hoc conferencing when connecting to the Call Server This feature allows you to make ad hoc conference calls when you connect to the Call Server. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 98: Transferring A Call

    Select a contact from the Address Book or Call Inbox by pressing the corresponding fixed key. Highlight a contact from the list and then press the Select soft key. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 99 , and the remaining digits appear as ‘*’. You can press Hide or Unhide to hide or display the pressed keys. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 100: Using Park Call

    2. Press # if retrieving the call on the same phone the call was parked from. Otherwise, enter the extension number on which the call is parked . ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 101: Using The Friends Feature

    5. Press the Call soft key to initiate a call to the friend. The IP Deskphone uses the SIP address or phone number from your personal Address Book to make the call. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 102: Editing Information Of A Friend

    7. Use the dialpad to enter the new address for the contact. 8. Press the Next soft key to complete the process. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 103: Feature Keys

    The IP Deskphone designates the feature key on the bottom right of the four feature keys as Feature Key 1 and reserves it as the line key for the IP Deskphone. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 104: Feature Key Programming

    • Label—label used for the feature key • Service—services programmed to the feature key, such as: - Speed Dial - Call Forward - Do Not Disturb ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 105 6. Press the Next soft key to continue. Continue to input information based on the following services: • Speed dial. • Call Forward. • Do Not Disturb. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 106 8. Press the Finish soft key to confirm the entry and complete the procedure. Press the Clear soft key to erase the entry. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 107 4. You can choose a more detailed message as follows for other users to see or you can select None if you do not want to give additional information. 5. You can choose a status from the following: ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 108 4. Press the Finish soft key to select the Presence detail and finish the procedure. Press the Back soft key to return to the previous step. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 109: Remove A Programmed Feature Key

    Call Forwarding keys using the user Friends list or the user Address Book. The feature key autoprogramming also provides the user with the ability to remove all programmed feature keys from the IP Deskphone. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 110 5. Press the Yes soft key to confirm the removal of all the feature keys. Press the No soft key to return to the previous screen without removing the feature keys. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 111: Creating A Feature Key Using The Copy Key

    • a highlighted entry in an Address Book list • a highlighted entry of your Call Inbox ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 112: Using Call Forward

    ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 113: Activate Call Forward

    Press the Back soft key to cancel deactivating the Call Forward and return to the Services menu. Call Forward Unconditional Call Forward unconditional is used to immediately redirect your calls. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 114 2. Enter the extension of the target phone followed by . 3. Enter the Station Security Code followed by #. Related links Active calls and call features on page 90 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 115: Configuring Do Not Disturb

    1. Press the Presnce soft key (press the More… context-sensitive soft until Presnce appears). 2. Press the Change soft key to change your current Presence state. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 116 • Presentation • Shopping • Sleeping • Spectator • Steering • Travel • TV • Vacation • Working • Worship ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 117 12xx phones but not the other Avaya phones. b. The activity Unknown appears as Offline on other phones. c. Idle 11xx/12xx phones appear as an Offline icon on the other Avaya phones (for example, 96x1 presence indication). 6. Press the Select soft key to select the Presence state and move to the confirmation screen.

  • Page 118: Adding A New Presence State Message To Presence Model V6

    • Back — to return to the previous screen. Related links Active calls and call features on page 90 Audio Codec Selection on page 119 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 119: Audio Codec Selection

    118 PC Client softphone interworking with the IP Deskphone An Avaya soft client application such as one-X Communicator or one-X Agent Desktop can create a shared control session with the 11xx/12xx IP Deskphone. To enable shared control, configure the soft client application with option “Outgoing Calls”...

  • Page 120: Automatic Remote Software Updates

    If you allow the update to proceed and the server is down, the IP Deskphone does not ask for updates again. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 121: Busy Lamp Field

    If you have the required permissions you can answer a call placed to a monitored IP Deskphone. To answer, press the flashing Ringing button. Related links Active calls and call features on page 90 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 122: Chapter 13: Advanced Features

    Phone Information from the menu. You can view the following information: • Load Ver • Software • E.M Software • Presence • FeatActv ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 123: Accessing The Services Menu

    4. Check for Updates Use to check for the latest software and configuration update for the IP Deskphone. Table continues… ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 124: Checking For Updates

    3. Press the abc/123 soft key to toggle between alphabetic or numeric input. 4. Use the dialpad to enter your password. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 125: Erasing The User Data

    3. Press the abc/123 soft key to toggle between alphabetic or numeric input. 4. Use the dialpad to enter your password. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 126 2. Press the Delete soft key to delete the highlighted language file from the list. Press the Back soft key to return to the previous menu. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 127: Network Menu

    In most cases, the system administrator is the only person authorized to access the Network menu and to use an administration password to access the items. For more information on how to access the Network menu items, see SIP Software for Avaya 1100 Series IP Deskphones - Administration (NN43170-600).

  • Page 128: Customizable Banner For Login

    IP address of the IP Deskphone. The contents of this screen include user and IP Deskphone identifiable information that may need to be protected (per US Federal/DoD requirements/guidelines). ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 129: Screensaver/Screen Lock

    ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 130 This soft key appears only if the phone configuration allows the setting of user-defined passwords. Pressing this key invokes a password definition screen that allows you to configure a password. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 131 IP Deskphone. If you make an emergency call while the screensaver is active, the call is placed using the primary user. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 132: Service Package Group Support

    134 Add a new contact to your Address Book on page 135 Add a new group on page 136 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 133: Bulk-Create Feature Keys Based On An Existing Directory Address Book Group

    • If you choose Groups, the Select Group screen appears and prompts you to select the specific group you want to use for key creation. Press the Back soft key to dismiss the screen. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 134: View Existing Groups In Your Address Book If You Selected Groups

    Press the Back soft key to return to the dismiss the screen and return to the main address book screen. 5. Press the Up/Down navigation key to highlight the required entry. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 135: Add A New Contact To Your Address Book

    6. Press the Up/Down navigation key to highlight the required entry. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 136: Add A New Group

    Note: Only entries in the Speed Dial List can be context-sensitive, not all speed dial keys/ individual feature keys. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 137: Speed Dial List Screen

    • Exit — screen dismisses without invoking a Speed Dial List entry. Related links Speed Dial List on page 136 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 138: Auto-Retrieve Flag

    You can use File Manager to navigate to the IP Deskphone file system. Access the File Manager menu through the Services menu. The following figure displays the root screen of the IP Deskphone file system. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 139: Announcement Record / Listen

    You can program the FAC into a speed dial button for ease of use. Related links Advanced features on page 122 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 140: Change Class Of Restriction

    Deactivation FAC followed by the desk phone extension plus #, followed by the IP Deskphone station Security Code plus #. Related links Advanced features on page 122 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 141: Malicious Call Trace Activation

    If more than one telephone is ringing, the system selects the extension that has been ringing the longest. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 142 To activate the Group Call Pickup feature on your IP Deskphone, enter the FAC or FNE provided to you by your system administrator. Related links Advanced features on page 122 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 143: Chapter 14: Multiuser

    You can change the language used at the login screen. After you are logged in, the IP Deskphone displays the Idle screen. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 144: Additional Logins

    For more information about different autologin scenarios, see Primary account logout on page 145. Related links Initial login on page 143 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 145: Logging Out

    Some features remain accessible for other accounts (for example, incoming calls), but other features are not available until connection is reestablished or ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 146: Cable Unplugged

    An IP Deskphone with SIP Software Release 2.x has the following user accounts logged in and logged out. • user1@domain1.com ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 147: Line Keys

    This supplements the nn missed calls message on the idle screen and the red LED, which cannot provide per-account information. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 148: Making A Call

    While the outgoing call is ringing, the selected account is displayed on screen on a From: line. Related links Multiuser on page 143 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 149: Receiving A Call

    Three-way calls can join any two calls, regardless of the account. The service package of the account to which a call is associated determines which operations (for example, Call Park) are ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 150: Instant Messages

    After selecting an account, a menu appears that lets you modify the settings of that account. Related links Multiuser on page 143 Per-account call notification options on page 151 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 151: Per-Account Call Notification Options

    • A special icon (a shaded envelope) is displayed on the line key of each account with a waiting message (unless the account is in a call). Related links Modifying settings on page 150 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 152: Remembering Settings After Logout

    ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 153: Address Books

    There is no selection mode for the Friends view. You can only monitor and view the presence information of Friends of the primary account in Friends view. Related links Multiuser on page 143 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 154: User Status

    DND mode for each account is persistent. If you restart the IP Deskphone, or log out and log in, the account maintains the original state. Related links User status on page 154 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 155: Presence

    Account presence is not retained after logging out or rebooting. Related links User status on page 154 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 156: Call Forwarding

    Forward or DND operations are selected, pressing the key switches one or all accounts between forwarding to the key's target and not forwarding states. ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 157: Notifications

    If no selection is made in a certain amount of time, then the operation is cancelled. Related links Multiuser on page 143 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

  • Page 158: Receiving A Call

    This automatically puts other active calls on hold. Related links Multiuser on page 143 Multiuser on page 143 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 159 Call Forward, activate ............Do Not Disturb, enable ............Call Forward, deactivate ............ Do Not Disturb, multiuser ...........154 Call Forward, using ............112 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 160 ...........30 Multiuser, Do Not Disturb ...........154 Inbox log, IM log, multiuser ..........152 Multiuser, IM Settings ............incoming call, ignore ............® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 161 Voice Mail Settings, multiuser ..........151 Redirecting an incoming call ..........67 Remembering settings after logout. multiuser ....Remote software updates ..........120 ® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...
  • Page 162 Index While on an active call ............® May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide Comments on this document? infodev@avaya.com...

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