Page 1: User Guide
Avaya 1140E IP Deskphone User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 06.01 Part Code: NN43113-106 Date: October 2010...
Page 2 Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc.
Page 3: Revision History
Revision history October 2010 Standard 06.01. This document is up-issued to support Unistim 5.0 and Avaya Communication Server 1000 Release 7.5. June 2010 Standard 05.02. This document is up-issued to reflect changes in technical content for Call Log Options, and to add Record on Demand content.
Page 4 Revision history January 2009 Standard 02.05. This document is up-issued to support Communications Server 1000 Release 5.5 for UNIStim 3.0. This document reflects changes in section Enabling USB Headset. December 2008 Standard 02.04. This document is up-issued to support Communications Server 1000 Release 5.5 for UNIStim 3.0. This document reflects changes in sections Setting up a conference call and Charging a call or charging a forced call.
Page 5 January 2006 Standard 2.00. This document is issued to support Communication Server 1000 Release 4.5 software. November 2005 Standard 1.00. This document is issued to support Communication Server 1000 Release 4.5 software. Revision history...
Page 6 Revision history...
Page 7: Table Of Contents
Getting Help from the Avaya Web site ....15 About the Avaya 1140E IP Deskphone ....17 Basic features .
Page 8 Contents Replacing your narrowband headset with a wideband headset . . Virtual Private Network ......48 Before you begin .
Page 9 Configuring 4. Bluetooth ......100 2. Local Diagnostics submenu ..... . . 112 1.
Page 10 Contents Using intercom calling ......130 Answering a call ....... . . 132 While on an active call .
Page 11 Working without interruption ..... . 157 Using Make Set Busy ......157 Call Deflect .
Page 12 Contents Using Resume Normal Mode ..... 189 Troubleshooting MG 1000B ..... . 190 Using Hospitality features .
Page 13 Contents Terms you should know ......233 Index ......... . 239...
Page 14 Contents...
Page 15: Customer Service
Customer Service Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to pages listed in the following sections. Navigation • “Getting technical documentation” on page 15 • “Getting product training” on page 15 •...
Page 16 Customer Service...
Page 17: About The Avaya 1140E Ip Deskphone
About the Avaya 1140E IP Deskphone Your Avaya 1140E IP Deskphone brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys.
Page 18 About the Avaya 1140E IP Deskphone For information about context-sensitive soft keys, see Avaya Features and Services Fundamentals (NN43001-106). Note: Some Avaya 1140E IP Deskphone phones are not configured to support soft key functionality. Consult your system administrator. • graphical, high-resolution LCD display, backlit, with adjustable contrast •...
Page 19 Audio Gateway (Headset Profile, Bluetooth Power Class 2). • Accessory Expansion Module port to connect the Avaya 1100 Series Expansion Module For information about using the Expansion Module, see the Avaya 1100 Series Expansion Module User Guide (NN43130-101).
Page 20: Telephone Controls
Avaya 1140E IP Deskphone. Figure 2: Avaya 1140E IP Deskphone This section describes the controls on your Avaya 1140E IP Deskphone. In some geographic regions, the Avaya 1140E IP Deskphone is offered with key caps that have English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services).
Page 21 About the Avaya 1140E IP Deskphone When a triangle appears before a soft key label, the feature is active. More.. Press the More key to access the next layer of context-sensitive soft keys (self-labeled). The keys on either side of the LCD display...
Page 22 About the Avaya 1140E IP Deskphone (Mute) (Handsfree) Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled. If your Mute key is enabled, press the key to listen to the receiving party without transmitting.
Page 23 About the Avaya 1140E IP Deskphone Use the menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements. lists, and the the cursor. In some dialog boxes that appear...
Page 24 About the Avaya 1140E IP Deskphone (Headset) (Headset) (Goodbye) (Copy) (Quit) Press the Headset key twice to open the Bluetooth Setup menu. If Bluetooth wireless technology is not enabled on your phone, this menu is not available. Use the Goodbye key to terminate an active call.
Page 25 Press the your voice mailbox. (Msg/Inbox) This function is not available on all phones; consult your system administrator. Press the services. (Directory) About the Avaya 1140E IP Deskphone Shift/Outbox key to toggle Message/Inbox key to access Directory key to access directory...
Page 26 About the Avaya 1140E IP Deskphone (Services) Press the Services key and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone —...
Page 27 (Services) keys to access the following items: • (Services) • • • About the Avaya 1140E IP Deskphone Password Admin: — Station Control Password Password Admin menu is not available on all Avaya 1140E IP Deskphone phones. Consult your system administrator.
Page 28: Telephone Display
About the Avaya 1140E IP Deskphone Telephone display Your Avaya 1140E IP Deskphone has three display areas: • The upper display area provides labels for the six self-labeled line/ programmable feature key labels. • The middle display area contains single-line information for items...
Page 29: Call Features And Flexible Feature Codes
IP Deskphone. Audio and text message broadcast The Avaya 1140 IP Deskphone can display special messages in the display area of your telephone, and can play special audio messages through the speaker. Your administrator broadcasts these messages, which can be used to inform you of events like company news, meeting reminders, and weather bulletins.
Page 30: Wml Browser Support
Line or Feature key WML Browser support The Avaya 1140 IP Deskphone includes a WML Browser. This browser supports the display of WML pages containing text and images from your administrator. You can also use it in the same way as you would use a browser on a smartphone.
Page 31 Table 1: WML softkey display Condition Page loading, WML Home not configured Page loading, WML Home configured Page loaded, WML Home not configured About the Avaya 1140E IP Deskphone Soft key Soft key Cancel (blank) Home Cancel Refresh (blank) Soft key Soft key...
Page 32 About the Avaya 1140E IP Deskphone Table 1: WML softkey display Condition Page Loaded, WML Home configured, no page-defined soft keys Page Loaded, WML Home configured, one page-defined soft key Page Loaded, WML Home configured, two page-defined soft keys Page Loaded,...
Page 33 Note: The Access key feature allows you to select items using dialpad keys (such as pressing 1 for room service.) This function must be configured. About the Avaya 1140E IP Deskphone Soft key Soft key <page- <page-...
Page 34: Security Features
Managing your Station Control Password (SCPW) Using encrypted calling Your Avaya 1140E IP Deskphone supports secure communication using SRTP media encryption. If the feature is enabled, a security icon (q) appears on the screen when your call is secured using SRTP media encryption.
Page 35 8. Press the Select soft key to accept the new password. If you are locked out of your Avaya 1140E IP Deskphone, or if you forget your SCPW, contact your system administrator. 1. Press the Directory keys to scroll and...
Page 36 About the Avaya 1140E IP Deskphone Enter Done 2. Press the Up/Down scroll and highlight Change Protection Mode. 3. Use the dialpad to enter your password (if Password Protection is enabled). 4. Press the Enter soft key. 5. Press the...
Page 37: Entering And Editing Text
Entering and editing text You can enter and edit text on your Avaya 1140E IP Deskphone using the following methods: • “Entering text using the IP Deskphone dial pad” on page 37 • “Entering text using the USB keyboard” on page 38 •...
Page 38: Entering Text Using The Usb Keyboard
Entering and editing text Entering text using the USB keyboard You can use the USB keyboard, when connected, to enter text in the tools and graphical applications. For number entry in phone applications (for example, when dialing), you can use the keyboard to enter digits (0 to 9), as well as * and #. Other characters are ignored.
Page 39 To edit an entry in your Personal Directory, press the select the desired entry from your Personal Directory. To edit text with the soft keys: 1. Press the Edit soft key. 2. Press the Left/Right 3. Select the appropriate editing soft key for the operation you want to perform.
Page 40: Connecting The Components
Connecting the components Connecting the components Figure 4 shows connections on the Avaya 1140E IP Deskphone. Figure 4: Avaya 1140E IP Deskphone connections WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use.
Page 41: Before You Begin
Before you begin CAUTION Damage to Equipment Do not plug your Avaya 1140E IP Deskphone into a regular phone jack. This results in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your IP Deskphone into a 10/ 100BaseT Ethernet jack.
Page 42 Connecting the components Figure 5: Release the Avaya 1140E IP Deskphone from the stand Use the following steps to connect the components of your phone. 1. Remove the stand cover. Pull upward on the center catch as indicated in Figure 6 cable routing tracks are now accessible.
Page 43 Use your Avaya 1140E IP Deskphone with the approved global power supply (model NTYS17BAE6). Note 1: Your Avaya 1140E IP Deskphone supports both AC power and Power over Ethernet options, including IEEE 802.3af standard power. To use local AC power, the optional global power supply can be ordered separately.
Page 44 6. If you are connecting your PC through the phone, you require a second CAT5e cable. Only one cable is included with the Avaya 1140E IP Deskphone package. Install the Ethernet cable connecting the PC to the phone (optional). Connect one end of the...
Page 45 Figure 7: Cable routing tracks and mounting holes 8. Wall-mount your phone (optional). Your Avaya 1140E IP Deskphone can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with RJ-45 connector and 15-cm (6-inch) RJ-45 cord (not provided).
Page 46: Replacing Your Narrowband Handset With A Wideband Handset
Connecting the components mounting screws, and then tighten the top screws. See page Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in (Method B).
Page 47 Connecting the components...
Page 48: Virtual Private Network
Deskphone (if required) and configure the VPN on your IP Deskphone. An installation wizard helps you perform the necessary steps. Note: The Avaya Phone VPN Configuration Wizard uses the default language of the operating system of your PC. If the language is not supported by the wizard, the default wizard language is English.
Page 49: Connecting Your Ip Deskphone
— UDP Port 69 (TFTP) — TCP Port 80 (HTTP) — UDP Port 49000 Note: The Avaya Phone VPN Configuration Wizard.jar file creates a log.txt file during execution. This file is helpful to troubleshoot problems you experience using the Avaya Phone VPN Configuration Wizard.jar.
Page 50 Virtual Private Network Figure 8: IP Deskphone connected to the modem Figure 9: IP Deskphone connected to the router...
Page 51: Qos Configuration Recommendations
PC to the IP Deskphone to run the initial Avaya Phone VPN Configuration Wizard. See QoS configuration recommendations Avaya recommends that you connect the PC to the IP Deskphones PC Ethernet Port as the IP Deskphone provides Quality of Service (QoS) on outbound traffic automatically.
Page 52: Installing And Configuring Vpn
1. Follow the instructions provided by your system administrator to obtain the required files. 2. Power-down the IP Deskphone. 3. Run the Avaya Phone VPN Configuration Wizard.jar file. The Welcome & language selection window of the Wizard appears, as shown in Figure Figure 11: Welcome &...
Page 53 Select your language preference. The following languages are supported: • Arabic • Chinese - simplified • Chinese - traditional • Czech • Danish • Dutch • English • Finnish • French • German • Greek • Hebrew • Hungarian • Italian •...
Page 54 Virtual Private Network The Equipment Setup and VPN window appears, as shown in Figure Figure 12: Equipment Setup and VPN window 6. Verify that the modem, IP Deskphone, and PC are connected properly. 7. Disconnect any VPN connection currently running on your PC. See Figure 4 on page 40 Ethernet Port on the IP Deskphone are connected correctly.
Page 55 Figure 13: Locate Data Files window 9. Click Browse to locate the provisioning files provided by your system administrator, if the wizard was not able to locate the files. 10. Click Next. The Prepare Phone for Configuration window appears as shown in Figure 14 on page Virtual Private Network...
Page 56 Deskphone “Listening Mode” may not be detected. If your phone does not enter “Listening Mode”, follow the steps below. 12. After you hear the chimes tune and the text AVAYA appears on the IP Deskphone display screen, quickly press the following keys in order.
Page 57 Figure 15: Prepare Phone for Configuration (Try again) window a. Power off your IP Deskphone and power it back on again. 14. After you hear the chimes tune and the text AVAYA appears on the IP Deskphone display screen, quickly press the following keys in order.
Page 58 Virtual Private Network IP Deskphone requires a software upgrade in order to proceed. Click to proceed to a software upgrade. Follow the next steps to perform a software upgrade on your phone. The Prepare Phone for Configuration window appears as shown in Figure Figure 16: Prepare Phone for Configuration window...
Page 59 d. If you are able to navigate to the Provision: or (TFTP IP:) parameter, and edit this field, click Yes. The Prepare Phone for Configuration (Input Provisioning Server IP address) window appears, as shown in page If you are not able to navigate and edit the address in Provision: or (TFTP IP:) in the Network Configuration menu or you were not able to edit this field, click No.
Page 60 Virtual Private Network click Yes. Observe the Provision: or (TFTP IP) address, as shown in on page 60. This is the IP Address of your PC running the Wizard tool. Use the IP Deskphone keypad to enter the Provision: or (TFTP IP) address of the provisioning server.
Page 61 The text “Searching for connected phones” displays while the connected IP Deskphones are located. The text “Autodiscovery complete” displays in the Avaya Phone VPN Configuration Wizard tool when the search is finished. If the search is successful, “Listening Mode: Connected” appears in the IP Deskphone display area.
Page 62 Virtual Private Network Figure 19: Autodiscover Phone window 16. Click Next. If more than one connected IP Deskphone was discovered, the Autodiscover Phone (More than one phone was discovered) window appears. See Figure 20 on page...
Page 63 Figure 20: Autodiscover Phone (more than one phone was discovered) window a. Obtain the MAC address of the IP Deskphone for which you are configuring the VPN. The MAC address is printed on a label located on the back of the IP Deskphone. b.
Page 64 Virtual Private Network Figure 21: Configure phone window The progress bar displays the percent complete of the provisioning file transfer. Configuring phone is displayed during the file transfer. 18. When Phone configuration complete is displayed, click Next. The Confirmation & Finish window appears. See Figure 22 on page...
Page 65 Figure 22: Confirmation & Finish window 19. Verify that the IP Deskphone is successfully configured. Note: You may be prompted to enter a User ID and Password before the IP Deskphone registers with the system. This information is provided by your system administrator. The following list provides character key mappings.
Page 66 Lift the IP Deskphone handset and listen for a dial tone. If the IP Deskphone is not configured successfully, ensure that the basic requirements are met; repeat the steps in the Avaya Phone VPN Configuration Wizard or contact your system administrator. For more...
Page 67: Configuring Telephone Options
Station Control Password (SCPW). • Virtual Office Login menus are listed when an Avaya 1140E IP Deskphone Class of Service is configured for Virtual Office and branch office. (For more information, see “Using Virtual Office” on page...
Page 68: Using The Telephone Options Menu
Configuring Telephone Options Using the Telephone Options menu Use the Telephone Options • “Adjusting the volume” on page 69 • “Adjusting the display screen contrast” on page 70 • “Selecting a language” on page 71 • “Selecting date and time format” on page 72 •...
Page 69: Adjusting The Volume
Select Cancel Adjusting the volume To adjust the volume, press the Options, and select Volume adjustment… To adjust the volume: Configuring Telephone Options 3. Press the Enter key. 4. Press the Up/Down to scroll and highlight an option (for example, Language…). 5.
Page 70: Adjusting The Display Screen Contrast
To adjust the LCD screen contrast, press the Telephone Options, and select You can also adjust the contrast using the Local Tools menu; Avaya recommends that you use the control in the Telephone Options menu. Note: If you have an Avaya 1100 Series Expansion Module attached...
Page 71: Selecting A Language
To adjust the display screen contrast: Down Select Cancel Selecting a language The display is available in multiple languages. To choose a language, press the Services key, select Language… This language setting controls the language used by features on your phone only.
Page 72: Selecting Date And Time Format
Configuring Telephone Options To select a language: Select Cancel Selecting date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select the date and time format, press the Services key, select Telephone To select a date and time format:...
Page 73: Accessing Display Diagnostics
Select Cancel Accessing display diagnostics The Display diagnostics option tests the IP Deskphone display screen and indicator lights.To access Display diagnostics, press the key, select Telephone Options, and select To use Display diagnostics: Cancel Choosing a local dialpad tone The Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad.
Page 74: Viewing Ip Deskphone Information
Configuring Telephone Options To choose a local dialpad tone: Select Cancel Viewing IP Deskphone information The Set Info option displays the following phone-specific information: • General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info To view IP Deskphone information, press the Telephone Options, and select...
Page 75: Diagnostics
To view IP Deskphone information: Cancel Diagnostics The Diagnostics option displays the following phone-specific information: • Diag Tools (Ping, do Route Traces) • EtherStats (Speed, Auto Neg, CRC Errors, Collision) • IP Stats (Packet Info) • RUDP Stats (Message receive or transmit) •...
Page 76: Configuring Call Log Options
Configuring Telephone Options Configuring call log options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 76 • “Configuring New Call Indication” on page 77 • “Configuring Preferred Name Match” on page 78 •...
Page 77 Configuring New Call Indication You can configure your Avaya 1140E IP Deskphone to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the...
Page 78 Select Cancel Configuring Preferred Name Match You can configure your Avaya 1140E IP Deskphone to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the Services...
Page 79 Select Cancel Configuring Area Code Setup Use the Area Code Setup an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the phone number followed by the area code (as opposed to the area code followed by the phone number).
Page 80 Configuring Telephone Options Select Cancel To edit area code display: 5. Use the dialpad to enter the number at the prompt. 6. Choose one of the following: — Press the Select configuration. — Press the Cancel the existing configurations. 1. Press the Up/Down scroll and highlight Area Code...
Page 81: Choosing A Ring Type
Select Cancel Choosing a ring type The Ring type… option configures the IP Deskphone ring tone. To choose a ring type, press the and select Ring type… To select a ring type: Play Select Stop Cancel Configuring Telephone Options 6. Choose one of the following: —...
Page 82: Enabling Or Disabling Call Timer
Configuring Telephone Options Enabling or disabling Call Timer The call timer measures how long you are on each call. To enable Call Timer, press the Services Call Timer. To enable or disable Call Timer: Select Cancel Enabling OnHook Default Path The OnHook Default Path option allows you to choose whether to use a headset or the Handsfree feature to operate your IP Deskphone while it is on-hook.To enable OnHook Default Path, press the...
Page 83: Changing Feature Key Labels
Select Cancel Changing feature key labels The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys (collectively or individually). To rename feature key labels, press the select Telephone Options, and select Note: If a feature key is configured as an auto-dial key, the label does...
Page 84 Configuring Telephone Options Select Cancel To restore the default labels: To restore feature key labels, press the Options, and select Change feature key 3. Enter the new information for the feature key label. To enter special characters, press the navigation key. For information about entering text, refer to “Entering text using the IP Deskphone dial pad”...
Page 85: Configuring The Name Display Format
Configuring the name display format You can configure your Avaya 1140E IP Deskphone to display the name of the incoming calling party in the following formats: • first name, last name • last name, first name To configure name display format, press the...
Page 86: Configuring Live Dialpad
Configuring Telephone Options Select Cancel Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the handsfree key. To configure Live Dialpad, press the Options, and select Live Dialpad.
Page 87: Configuring Caller Id Display Order
Select Cancel Configuring Caller ID display order Caller ID display order appears in 2 formats: • Number, name (default) • Name, Number Use the following procedure to configure Caller ID display order. 1. Press the Services display order. 2. Press the Up/Down following: —...
Page 88 Configuring Telephone Options 1. Press the Services Normal mode indication. 2. Press the Up/Down following: — — 3. Press the Select soft key to save the configuration, else press the Cancel key to cancel the modifications. key, select Telephone Options, and select navigation keys to scroll and select one of the...
Page 89: Configuring Local Menu Options
When the password is enabled, a password prompt dialog box appears when you attempt to access this menu. If this happens, contact your system administrator. Your Avaya 1140E IP Deskphone has both local and server-based options. Press the Services which is organized into the following submenus: •...
Page 90 Configuring Local Menu options Table 5: Navigation key functions in menus (Part 2 of 2) Function Enter digits on the Select the associated menu item dialpad Stop soft key Close the menu The key functions in dialog boxes are described in Table 6: Navigation key functions in dialog boxes Function Down...
Page 91: Preferences Submenu
Note: Changes you make to contrast in this menu are lost if the phone is reset. To avoid losing your changes, Avaya recommends that you use the Contrast Adjustment control in the Telephone Options menu.
Page 92: Changing 2. Language
Configuring Local Menu options To adjust Contrast or Sleep settings: Exit Changing 2. Language Use the Preferences menu item to configure local preferences. Use the Language tool to select the language used on your phone. 1. Press the Up/Down and highlight one of the following: —...
Page 93: Changing 3. Headsets
Note: This language setting controls the language used in the local menus on your phone only. To select the language used by features on your phone, press the and select Language… To select the language used in the local menus, press the twice to open the Local Tools menu, press the 1 key on the dialpad to select Preferences, and press the 2 key on the dialpad to select...
Page 94 Cancel existing configurations. Note: You can select a headset regardless of its connection status. It does not have to be physically connected to the Avaya 1140E IP Deskphone. 3. Press the Cancel soft key to exit to the main display. Changes are saved automatically.
Page 95 To enable HID Commands: Select Cancel Exit Enabling USB Headset The wireless USB headset support included in UNIStim firmware release 3.1 for IP Deskphones is the Jabra GN9330E USB4 and the Plantronics CS50-USB and CS60-USB. The Plantronics CS50-USB utilizes 900MHz wireless technology whereas the Plantronics CS60- USB and Jabra GN9330E USB utilize 1.9Mz DECT wireless technology.
Page 96 Configuring Local Menu options To enable USB headset 1. Select the Headset 1120E IP Deskphone, Avaya 1140E IP Deskphone, and Avaya 1150E IP Deskphone. See the following Figure. Making a change in the but only temporarily depending on what further action is taken.
Page 97 GN2220 (GN Netcom GN2220 NC Monaural Headset) • GN2225 (GN Netcom GN2225 NC Binaural Headset) • Avaya Handset You can select the headset type and configure as the active headset device regardless of whether the headset is connected or not. Configuring Local Menu options...
Page 98 7. Select the Back Light Avaya USB Headset Adapters. This check box is selected by default. Note: If the Avaya USB Headset Adapter is not detected this item is disabled and cannot be modified. Limitations and Advisories • USB headsets consume power from the USB port in order to operate.
Page 99 • For the Avaya USB Adapters it is a requirement that the firmware of this device be V2.0.32 or later. • For the Algo 4900 USB ATA it is a requirement that the firmware of this device be v1.00.32 or later.
Page 100: Configuring 4. Bluetooth
Release/Goodbye key Mute key Volume key Backlight Configuring 4. Bluetooth Your Avaya 1140E IP Deskphone is equipped with a radio system to support Bluetooth wireless technology enabled headsets. Double press Function Press to answer an incoming call. If there is no incoming call, the...
Page 101 Contact your administrator to find out if Bluetooth wireless technology functionality is available for your use. Note: Avaya recommends that you not pair more than one headset of the same model, because they have identical names in the Paired list.
Page 102 Configuring Local Menu options 3. Put your Bluetooth technology headset in its pairing or search mode. The procedure for doing this can be different for each headset. Refer to the documentation that accompanied your headset, or contact the vendor.
Page 103 Configuring Local Menu options 4. Search devices. a. Ensure that your headset is in Pairing or Search Mode. b. Press the Right twice, and highlight the button, displayed next to the Search Devices item. c. Press the Enter The message "Searching…." appears. It can take up to two minutes for the search to complete.
Page 104 Configuring Local Menu options Stop 5. When the name of your headset appears in the Found: box, press the key or wait for the search to finish. When the search is complete, the message "Search Completed Found Device(s)" appears. 6. Choose one of the following: •...
Page 105 Configuring Local Menu options 7. Press the Right navigation key one or more times to highlight the (next to the Pair Device item) and press Enter key. a. A dialog box appears, with the prompt "Enter PIN#". b. Use the phone dialpad to enter the PIN for the wireless headset and press the Enter...
Page 106 Configuring Local Menu options 8. Choose one of the following: • If the headset is successfully paired with your phone, proceed to step Step 9 on page 107. To verify that the pairing was successful, ensure that the headset appears in the list next to the Paired: item.
Page 107 Configuring Local Menu options 9. Choose one of the following: • If the name of your headset appears in the Paired: box, proceed to step Step 10 on page 108. • If more than one device is paired, and the one you wish to use is not shown in Paired: box, navigate to the one you want, as follows:...
Page 108 Take special care when using a "dual pairing" type of Bluetooth wireless technology headset, which can be paired to its base as well as to the 1140E. If it is paired to both, the 1140E is the second device, and the following applies: Press the headset "telephone"...
Page 109 Note: Unless you need to dual pair a headset, operating the headset with the 1140E is simpler if the headset is only used with its charging- only base. The desktop IP Deskphone base should be powered off if it is not in use.
Page 110 Configuring Local Menu options To unpair a wireless headset: (Headset) 3. Press the Enter key to toggle this option on or off. A check mark indicates that the wireless headset is used. Clear the check mark to use a wired headset. This option is on (o) by default.
Page 111 Your Bluetooth wireless technology headset is no longer paired with your phone, and the wired headset can be used. To use the wireless headset again, you must perform the pairing and activation procedure. Configuring Local Menu options 3. Choose one of the following: •...
Page 112: Local Diagnostics Submenu
Configuring Local Menu options 2. Local Diagnostics submenu The Local Tools menu 2. Local Diagnostics following choices: • “1. IP Set Information” on page 112 • “2. Network Diagnostic Tools” on page 112 • “3. Ethernet Statistics” on page 112 •...
Page 113: Ip Network Statistics
To check USB device information: Return 6. Advanced Diag Tools The Advanced Diag Tools are available to the Avaya support organization to configure the auto recovery function and remote access. This tool is for system administrator use only. 7. License Information You can use License Information menu to view license information.
Page 114: Certificate Information
Configuring Local Menu options 9. Certificate Information The system administrator can use the view certificate information. This menu is for system administrator use only. 10. DHCP Information The system administrator can use the license information. This menu is for system administrator use only. 3.
Page 115 5. If a proxy is required for the WML Browser, in the the WML proxy server IP address or DNS name. For example, www.avaya.com 6. If a proxy is required for the WML Browser, in the proxy server port to connect to.
Page 116: Lock Menu
Configuring Local Menu options 4. Lock Menu Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes. This tool is for administrator use only.
Page 117: Making A Call
Making a call This section describes features associated with making a call. You can make a call from your Avaya 1140E IP Deskphone using any of the following: • “Using Off-hook dialing” on page 117 • “Using On-hook dialing” on page 118 •...
Page 118: Using On-Hook Dialing
Making a call (Goodbye) Using On-hook dialing Use these steps to make a call by dialing before lifting the handset: 2493 (Goodbye) 3. To terminate the call, choose one of the following: — Return the handset to the cradle. — Press the Goodbye 1.
Page 119: Using Handsfree Dialing
Using handsfree dialing Use handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between handset and handsfree mode. To discontinue a handsfree call: (Goodbye) To mute a handsfree call: (Mute) (Mute) 1.
Page 120 Making a call To switch from handsfree to handset mode: To switch from handset mode to handsfree mode: To use a headset: To release a call: (Goodbye) Lift the handset. 1. Press the Handsfree 2. Replace the handset. 1. Connect the headset to the headset jack or the handset jack.
Page 121: Using The Directory Applications
To switch from handsfree to headset: Using the Directory applications You can make calls using the following Directory applications available on your Avaya 1140E IP Deskphone. • “Making a call using the Corporate Directory” on page 121 • “Making a call using the Personal Directory” on page 122 •...
Page 122: Making A Call Using The Personal Directory
Making a call Search Dial Cancel To scroll to a specific number: Dial Cancel Making a call using the Personal Directory The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers. To use the Personal Directory, press the Directory key and select...
Page 123: Making A Call Using The Callers List
To make a call using the Personal Directory: Dial Cancel Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller overwrites the oldest entry. To use the Callers List, press the key and select Callers List.
Page 124: Making A Call Using The Redial List
Making a call Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, press the and select Redial List. For information on how to configure and use the Redial List, refer to “Using the Redial List”...
Page 125: Using Autodial
To edit a Predial number: Clear Delete 2498 Using AutoDial Use the AutoDial feature to display, store, and automatically dial phone numbers. To store an AutoDial number: Autodial 3. Lift the Handset when the called party answers or, if in handsfree mode, begin to speak.
Page 126 Making a call Autodial To display an AutoDial number: Display Autodial To use AutoDial: Autodial 2. Using the dialpad, dial the phone number (including access code) to be stored on the selected 3. Press the AutoDial store the number on the selected key. After you store a number, the word Autodial disappears, and the stored number appears.
Page 127: Using Ring Again
Using Ring Again Use the Ring Again feature if you receive a busy tone, or if there is no answer. Your IP Deskphone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: RngAgn To call a Ring Again party when you receive notification: RngAgn...
Page 128: Using Last Number Redial
Making a call To deactivate Ring Again before notification: RngAgn Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: 2498 2498 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called phone numbers.
Page 129 To store a Speed Call number: SpcCtl SpcCtl To make a Speed Call: SpcCtl 1. Press the Speed Call Controller key. The triangular icon flashes, indicating programming mode. 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999). —...
Page 130: Using System Speed Call
Making a call Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Deskphone. To make a System Speed Call: SScUsr SScCtl Using HotLine Use the Hot Line feature to automatically dial a specific number. To use HotLine: Hotline Using intercom calling...
Page 131 To make an intercom call: Intrcm To answer an intercom call while on a line other than your intercom group line: (Hold) (Goodbye) Intrcm 1. Lift the handset. 2. Press the Intercom 3. Dial the one- or two-digit code for the desired intercom group member.
Page 132: Answering A Call
Answering a call Answering a call Each incoming call causes the IP Deskphone to ring, the LCD indicator ) beside the line (DN) key to flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following four options: •...
Page 133: While On An Active Call
While on an active call You can use the following features during an active call: • “Placing a call on hold” on page 133 • “Transferring a call” on page 134 • “Using Timed Reminder Recall” on page 135 • “Using Attendant Recall”...
Page 134: Transferring A Call
While on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: Trans Trans To return to the original call if the transfer is incomplete: 1.
Page 135: Using Timed Reminder Recall
Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: Trans Trans If the transferred call is not answered, your IP Deskphone rings: While on an active call 1.
Page 136: Using Attendant Recall
While on an active call Trans (Goodbye) Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant. To contact the attendant while on a call: AttRcl (Goodbye) Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any IP Deskphone.
Page 137 To park a call on the System Park DN or your own DN: Park Park To park a call on a DN other than the System Park DN or your own DN: Park Park To park a call using the SPRE code or FFC: Trans Conf While on an active call...
Page 138 While on an active call Trans Conf To retrieve a parked call: Park 3. To use an alternate DN from the Park DN or your own DN, dial the DN where you want to park the call. Otherwise, proceed to step 4. 4.
Page 139: Recording A Calling Party Number
Recording a Calling Party Number Use the Calling Party Number feature to record a caller number, or to charge a call to an account number, during an established call. To record a caller number for accounting purposes: Cparty Cparty Displaying incoming calls Use the Display feature to display a second incoming caller number and name (if available) during an active call, without interfering with the call in progress.
Page 140: Tracing A Malicious Call
Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system. This feature is not enabled on all Avaya 1140E IP Deskphones. Contact your system administrator to configure this feature on your IP Deskphone. To use Call Trace while on a call:...
Page 141: Incoming Calls
Incoming calls You can use the following features when you have an incoming call: • “Using Automatic Answerback” on page 141 • “Using Call Pickup” on page 141 • “Using Call Waiting” on page 143 Using Automatic Answerback When the Automatic Answerback feature is active, your IP Deskphone automatically answers in Handsfree mode after one ring;...
Page 142 Incoming calls Pickup To answer an incoming call in another call pickup group: GrpPkp To answer a call at a specific extension in any pickup group: Pickup 2. Choose one of the following: — Press the Pickup — Enter the Pickup Ringing Number FFC.
Page 143: Using Call Waiting
Using Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call. To answer an incoming call while on another call: (Hold) CallWait To return to the first IP Deskphone call:...
Page 144 Incoming calls If you do not have a Call Waiting key: (Goodbye) 2. Press the line (DN) key associated with the first call. 1. Press the Goodbye current call. 2. Press the line (DN) key beside the flashing status icon to answer the incoming call.
Page 145: While Away From Your Desk
While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 145 • “Using Internal Call Forward” on page 146 • “Using Remote Call Forward” on page 147 •...
Page 146: Using Internal Call Forward
While away from your desk To deactivate Call Forward: To reinstate Call Forward to the same number: Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your IP Deskphone system still ring at your IP Deskphone.
Page 147: Using Remote Call Forward
IntForward To deactivate Internal Call Forward: IntForward To reinstate Call Forward to the same number: IntForward IntForward Using Remote Call Forward Use the Remote Call Forward feature (from any IP Deskphone other than your own) to forward calls to any IP Deskphone. To activate Remote Call Forward: While away from your desk 3.
Page 148 While away from your desk To deactivate Remote Call Forward: 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control dial tone sounds. 5. Choose one of the following: — Dial your DN. —...
Page 149: Securing Your Ip Deskphone
Securing your IP Deskphone Use the Electronic Lock feature to prevent others from making calls from your IP Deskphone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Station Control Password, refer to “Security features” on page To lock your IP Deskphone: While away from your desk 3.
Page 150 While away from your desk (Goodbye) To unlock your IP Deskphone: (Goodbye) 4. Choose one of the following: — If dialing locally, press the key. — If dialing the FCC remotely, dial your 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC.
Page 151: Talking With More Than One Person
Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 151 • “Setting up a conference call” on page 151 • “Using Conferee Selectable Display” on page 153 •...
Page 152 Talking with more than one person the conference feature supports depends on the configuration of your IP Deskphone. To set up a conference call: Conf Conf 1. While on a call, press the soft key to place the party on hold. You hear a dial tone.
Page 153: Using Conferee Selectable Display
If the person you attempt to add to the conference is unavailable: (Goodbye) Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: ConfDsp (Goodbye) Talking with more than one person 1.
Page 154: Using Group Call
Talking with more than one person To disconnect a conferee: ConfDsp (Goodbye) Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. To call group members: 1.
Page 155 GrpCl To answer a group call: Talking with more than one person 2. Press the Group Call Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The phone numbers of the group members appear on the display as they answer.
Page 156 Talking with more than one person To end a group call: (Goodbye) Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.
Page 157: Working Without Interruption
Working without interruption This section describes features that provide uninterrupted work time. Using Make Set Busy Use the Make Set Busy feature to make your IP Deskphone appear busy to all callers. To activate Make Set Busy: MakeSetBsy To deactivate Make Set Busy: MakeSetBsy Call Deflect If Call Deflect is configured on your IP Deskphone, you can press the...
Page 158 Working without interruption configuration. Contact your system administrator to learn which treatment is configured for your IP Deskphone. Figure 24: Deflect feature key If you press the Deflect key and no special call treatment has been configured, your caller receives a busy signal.
Page 159: Additional Call Features
Additional call features Contact your system administrator to determine if the following call features are available on your IP Deskphone. • “Using AutoDial Transfer” on page 159 • “Using the Buzz signal” on page 160 • “Using Call Page Connect to make an announcement” on page 160 •...
Page 160: Using The Buzz Signal
Additional call features (Goodbye) Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. Two IP Deskphones that are linked together enable one person to signal the other. The person signaled hears a buzz. To buzz the IP Deskphone linked to your IP Deskphone: Buzz Using Call Page Connect to make an...
Page 161: Using Centrex/Exchange Line Switchhook Flash
(Goodbye) Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling. To use Centrex/Exchange Line Switchhook Flash: CentrexSHF (Goodbye) Additional call features 2.
Page 162: Charging A Call Or Charging A Forced Call
Additional call features Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from an IP Deskphone restricted to local calls. To charge a local or long-distance call to an account before you dial: Charge To charge a call in progress: Trans...
Page 163 Charge 2498 To charge a call to an account when you transfer a call: Trans Charge Additional call features 2. Choose one of the following: — Press the Charge — Dial the Call Detail Recording 3. Dial the charge account number. 4.
Page 164 Additional call features Trans To charge a call to an account when you add someone to a conference call: Conf Charge 5. Press the Transfer hear the IP Deskphone ring. You can talk privately to the person at the transfer number before you press the Transfer soft key.
Page 165: Using Enhanced Override
Conf Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Override: EnhOvr Additional call features...
Page 166: Using Forced Camp-On Feature
Additional call features EnhOvr (Goodbye) Using Forced Camp-on feature Use the Forced Camp-on feature to automatically ring another IP Deskphone (internal or external) immediately after that IP Deskphone disconnects from its current call. To use Forced Camp-on: 2. Choose one of the following: —...
Page 167: Overriding A Busy Signal
EnhOvr Answering a call camped-on to your extension: Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy signal: Additional call features 1. Choose one of the following: — Press the Override —...
Page 168: Using Privacy Release
Additional call features EnhOvr (Goodbye) Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. To use Privacy Release in an established state: PrvRls Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer.
Page 169 To use Automatic Preselection (Meet-me page): (Goodbye) To use Automatic Post-selection: The called party is either busy on the IP Deskphone or away from their desk. To page the called party, you do not need to redial the number of the called party.
Page 170 Additional call features (Goodbye) To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any IP Deskphone. 2.
Page 171: Using Voice Call
Using Voice Call Use the Voice Call feature to make an announcement through someone else’s IP Deskphone speaker. To make a voice call: VceCall (Goodbye) To respond to a voice call: Additional call features 1. Lift the handset. 2. Press the Voice Call announcement.
Page 172: Additional Phone Features
Additional phone features Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 172 • “Using the Callers List” on page 175 • “Using the Redial List” on page 177 • “Using Virtual Office” on page 179 •...
Page 173 Next Done Cancel To edit an entry: Edit Done Cancel Additional phone features 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Do one of the following: — Press the Done new entry. —...
Page 174 Additional phone features To delete an entry: Delete Confirm Cancel To search for an entry: Dial Cancel 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: — Press the Confirm the entry.
Page 175: Using The Callers List
Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List contains: •...
Page 176 Additional phone features To dial an entry: Dial To delete an entry: Delete Confirm Cancel 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the Dial soft key. 1. Press the Up/Down scroll and highlight the desired entry. 2.
Page 177: Using The Redial List
To delete the entire Callers List: Delete Using the Redial List The Redial List feature logs all outgoing calls. Redial List can stored up to 20 entries. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls made, and to redial previously dialed calls.
Page 178 Additional phone features To dial an entry: Dial To delete an entry: Delete To delete the entire Redial List: Delete 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the Dial soft key. 1. Press the Up/Down scroll and highlight the desired entry.
Page 179: Using Virtual Office
You can use an IP Deskphone as a Remote phone to connect to your Avaya 1140E IP Deskphone even if it is a different IP Deskphone model. Table 9 shows the IP Deskphones on which you can use Virtual Office to connect to your Avaya 1140E IP Deskphone.
Page 180: Logging In To Virtual Office
Avaya 2050 IP SoftPhone Avaya 2007 IP Deskphone Note: A Virtual Office login from an Avaya 1140E IP Deskphone to an Avaya 1120E IP Deskphone or Avaya 2050 IP Softphone is blocked in certain situations. Consult your system administrator. Logging in to Virtual Office...
Page 181: Using Virtual Office On Your Remote Ip Deskphone
Because the display characteristics, including size, vary from one IP Deskphone model to the next, your Office Avaya 1140E IP Deskphone display is different on each Remote phone. Avaya 1140E IP Deskphone logged in as a Remote phone to an Additional phone features 1. Press the Virtual soft key.
Page 182 Additional phone features Avaya 1140E IP Deskphone Office phone. All the features appear as they do on your Office Avaya 1140E IP Deskphone. Figure 26: Logged in to an Avaya 1140E IP Deskphone Figure 27 shows an Avaya 1120E IP Deskphone logged in as a Remote phone to an Avaya 1140E IP Deskphone Office phone.
Page 183 Figure 28 shows an Avaya 2050 IP Softphone logged in as a Remote phone to an Avaya 1140E IP Deskphone Office phone. In this case, the information display is arranged in a different fashion, but all the information is visible at one time.
Page 184: Using Virtual Office On Your Office Ip Deskphone
Additional phone features Using Virtual Office on your Office IP Deskphone Figure 29 shows the Avaya 1140E IP Deskphone display when the phone is logged out due to remote access. Figure 29: Office phone displays the message Logged Out When activated for Virtual Office by a Remote IP Deskphone, your Office IP Deskphone is logged out and no longer operational.
Page 185: Logging Out Of Virtual Office
To regain operation of a IP Deskphone being used for Virtual Office: Home Vrtual Logging out of Virtual Office To log out of Virtual Office, press the Emergency calls on your Remote IP Deskphone If you make an emergency call while logged in to Virtual Office on a Remote IP Deskphone, the call is placed to the local emergency service, not to your home office emergency service.
Page 186: Troubleshooting Virtual Office
Additional phone features Press to allow the IP Deskphone to log out of Virtual Office or press to remain logged in to Virtual Office and reset the IDLE timer. If no key is pressed, the IP Deskphone logs out of Virtual Office. Troubleshooting Virtual Office Virtual Office can cause error messages to display on-screen.
Page 187 Incorrect User ID Denied (4) entered. Attempt to log in to a remote Avaya 1120E IP Deskphone or Avaya 2050 IP Softphone from an Avaya 1140E IP Deskp hone (some restrictions apply). Permission Incorrect User ID Denied (6) entered. Incorrect Station Control Password entered.
Page 188: Using Media Gateway 1000B
Using Media Gateway 1000B The Media Gateway 1000B (MG 1000B) provides a means of extending Avaya Communication Server 1000 Release 4.5 features to one or more remotely located branch offices using the Branch Office feature. A branch office is a remote location in the network where IP Deskphones, PSTN access, and TDM IP Deskphones are located.
Page 189: Using Test Local Mode
Features such as Personal Directory, Redial List, and Callers List are not available when operating in Local Mode. When in Local Mode, the IP Deskphone displays the message LOCAL MODE. Using Test Local Mode Use Test Local Mode to check Local Mode functionality (make and receive IP Deskphone calls).
Page 190: Troubleshooting Mg 1000B
Additional phone features Troubleshooting MG 1000B The MG 1000B can cause error messages to display on-screen. Table 11 lists error messages and describes actions to correct the causes. Table 11: Troubleshooting MG 1000B Display Message Local Mode Local Mode Invalid ID (1) Local Mode Invalid ID (2) 3.
Page 191: Using Hospitality Features
Using Hospitality features Hospitality features are intended for hotel operations. Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your IP Deskphone, you can program the system to automatically place a call to you at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.
Page 192 Using Hospitality features To cancel an Automatic Wake-Up call: (Goodbye) To verify the time for the Automatic Wake-Up call: (Goodbye) 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit 3. Press the Goodbye 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC.
Page 193: Activating Message Registration
Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel phone calls. To read meters: To change a meter: Using Hospitality features 1. Press the Message Registration 2. Dial the room Directory Number 3.
Page 194: Using Maid Identification
Using Hospitality features To reset a meter to zero: Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Deskphone in each room. To enter cleaning status: 1.
Page 195: Displaying Room Status
Displaying Room Status Use the Room Status feature to display the status of a room using the Display Module. To display the status of a room: Using Hospitality features 3. Dial one of the following cleaning status codes: = Cleaning requested = Cleaning in progress = Room cleaned = Room passed inspection...
Page 196 Using Hospitality features Changing the status of a room: 2. Dial the Directory Number room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested = Cleaning in progress...
Page 197 2. Dial the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: The second digit indicates the cleaning status of the room: 3. Dial the status code for the room. A three-digit code appears. The first digit indicates the occupancy status, the second is the previous cleaning status, and the third is the new status.
Page 198: Accessing External Server Applications
Applications Use External Server Applications to access a variety of applications directly from your Avaya 1140E IP Deskphone. To find out what features and services are available, contact your system administrator. Depending on what is available on your system, your phone can provide information;...
Page 199: Using Save Key
• Bulk Recording - For an active call or unregistered DN/Position ID, call recording is initiated even though the ROD key is not pressed. Using SAVE key Use the SAVE feature key to save the recording of an active call. This key is associated with the active user ID and is operational only if a call is active.
Page 200 Accessing External Server Applications 3. Press the SAVE key to save the conversation.
Page 201: Flexible Feature Codes (Ffcs)
Flexible Feature Codes (FFCs) Table 12 to track the FFCs assigned by your system administrator. Table 12: Flexible Feature Codes Feature Automatic Wake-Up Activate Automatic Wake-Up Deactivate Automatic Wake-Up Verify Call Detail Recording Charge Account Call Forward All Calls Activate Call Forward All Calls Deactivate Call Park...
Page 202 Flexible Feature Codes (FFCs)
Page 203: Quick Reference Card
Quick Reference Card This chapter is the Quick Reference Card for the Avaya 1140E IP Deskphone. Print this chapter as a reference guide. Feature operation AutoDial Store Display Call Forward Activate Deactivate Reinstate View number Call Pickup Call Waiting Answer...
Page 204: Legend
Quick Reference Card When notified Deactivate Transfer Adjust volume Legend Icon Action Indicates the key cap text label. For example, (Message). Lift the handset, press the line (DN) key or the Replace the handset, or press Dial a number. Press a line/feature key. An icon flashes when a feature is being programmed.
Page 205: Services And Telephone Options Menus
Note: The Services menu contains the Admin, Virtual Office, and MG 1000B on all Avaya 1140E IP Deskphones. Consult your system administrator. The following are the most commonly used options: Telephone Options menu Volume adjustment Pick one of: Ringer Handset Listen...
Page 206 Quick Reference Card...
Page 207: Regulatory And Safety Information
Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
Page 208 Regulatory and safety information To prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away from windows to provide maximum shielding. Table 13 lists EMC compliance for various jurisdictions. Table 13: EMC compliance (Part 1 of 2) Jurisdiction Standard United FCC CFR 47 Part...
Page 209 Table 13: EMC compliance (Part 2 of 2) Jurisdiction Standard Japan VCCI Table 14 lists Safety compliance for various jurisdictions. Table 14: Safety compliance Jurisdiction Standard United States UL 60950-1 Canada CSA 60950-1-03 Safety of Information Technology European EN 60950-1 Community Australia/New AS/NZS...
Page 210 Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com/css/ appmanager/public/support or Avaya Inc., 211 Mt. Airy Road, Basking Ridge, NJ 07920 USA. Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment Bluetooth wireless technology: This portable device with its antenna complies with FCCs RF radiation exposure limits for an uncontrolled environment.
Page 211: Denan Regulatory Notice For Japan
Regulatory and safety information DenAn regulatory notice for Japan...
Page 212 Regulatory and safety information...
Page 213: Third Party Terms
Avaya to make the source code for such Open Source Components available in source code format to its licensees, or that require Avaya to disclose the license terms for such Open Source Components. For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we...
Page 214: Gnu
Third party terms * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. It was written as part of the author's official duties as a United States Government employee and thus cannot be copyrighted. This software/database is freely available to the public for use.
Page 215 Third party terms away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation\'s software and to any other program whose authors commit to using it.
Page 216 Third party terms another language. (Hereinafter, translation is included without limitation in the term \"modification\".) Each licensee is addressed as \"you\". Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program).
Page 217 Third party terms to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program. In addition, mere aggregation of another work not based on the Program with the Program (or with a work based on the Program) on a volume of a storage or distribution medium does not bring the other work under the scope of this License.
Page 218 Third party terms or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
Page 219 Third party terms Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
Page 220 Third party terms want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms. To do so, attach the following notices to the program.
Page 221: Openssl
OpenSSL The following component is licensed under OpenSSL license: OpenSSL 0.9.7b OpenSSL License /* ===================================================== * Copyright (c) 1998-2008 The OpenSSL Project. All rights reserved. * Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * 1.
Page 222 Third party terms * 6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)" * THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE...
Page 223 * This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).
Page 224: Zlib
Third party terms * THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
Page 225: Curl
1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2.
Page 226: Libpng
Third party terms dealings in this Software without prior written authorization of the copyright holder. END OF TERMS AND CONDITIONS Libpng The following component is licensed under libpng license: Libpng 1.2.37 - June 4, 2009 Libpng License This copy of the libpng notices is provided for your convenience. In case of any discrepancy between this copy and the notices in the file png.h that is included in the libpng distribution, the latter shall prevail.
Page 227 libpng versions 0.97, January 1998, through 1.0.6, March 20, 2000, are Copyright (c) 1998, 1999 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng-0.96, with the following individuals added to the list of Contributing Authors: Tom Lane Glenn Randers-Pehrson Willem van Schaik...
Page 228: Kern_Random
Third party terms consequential damages, which may result from the use of the PNG Reference Library, even if advised of the possibility of such damage. Permission is hereby granted to use, copy, modify, and distribute this source code, or portions hereof, for any purpose, without fee, subject to the following restrictions: 1.
Page 229: Convertutf
Third party terms .\" This code is derived from software contributed to Berkeley by Chris Torek. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: .\" 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 230: Wchar Functions
Third party terms Convert UTF ConvertUTF License Copyright 2001-2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No claims are made as to fitness for any particular purpose. No warranties of any kind are expressed or implied. The recipient agrees to determine applicability of information provided.
Page 231: Libjpeg
Third party terms Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. Neither the name of the <ORGANIZATION> nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 232 Third party terms (2) If only executable code is distributed, then the accompanying documentation must state that "this software is based in part on the work of the Independent JPEG Group". (3) Permission for use of this software is granted only if the user accepts full responsibility for any undesirable consequences;...
Page 233: Terms You Should Know
Terms you should know Avaya Communication Server 1000 Your office communication system. Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Category 5 (Cat5)
Page 234 Terms you should know Date/time display The current date and time when the IP Deskphone is in an idle state. Directory Number (DN) A number consisting of one to seven digits for an IP Deskphone, and also known as an extension number. Feature display An area that shows status information about the feature in use.
Page 235 A broken or pulsed dial tone that sounds when you access some features on your IP Deskphone. Message/Inbox A fixed key on your Avaya 1140E IP Deskphone that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen.
Page 236 Terms you should know Special Prefix code (SPRE) Special codes entered using the dialpad, followed by a two-digit access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74). Special dial tone The three consecutive tones followed by dial tone that you hear when accessing IP Deskphone features.
Page 237 Terms you should know Visual Alerter/Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on.
Page 238 Terms you should know...
Page 239 Index About the Avaya 1140E IP Desk- phone 17 Answer a call 132 Attendant Recall 136 AutoDial 125 AutoDial Transfer 159 Automatic Answerback 141 Automatic Wake-Up 191 Buzz signal 160 Call Features and Flexible Feature Codes 28 Call Forward 145...
Page 240 Index Enter key 23 Entering and editing text 37 Expand key 23 External server applications 198 Feature display 234 Fixed key 234 Flexible Feature Code (FFC) 234 Flexible Feature Codes (FFCs) Goodbye key 24, 234 Group Call 154 Handsfree dialing 119 Headset key 23, 24 Help 15 Hold key 23...
Page 241 Quit/Stop key 24 Radio Page 168 Record a Calling Party Number Redial List 122, 124 Regulatory and safety information 203, 207 Remote Call Forward 147 Resume Normal Mode 189 Ring Again 127 Ring type 83 Ringback/ring tone 235 Room Status 195 Secure your telephone 149 Security features 34 Self-labeled...
Page 242 Index...

Avaya 1140E User Manual

Customer Service

About the Avaya 1140E IP Deskphone

Entering and Editing Text

Connecting the Components

Virtual Private Network

Configuring Telephone Options

Configuring Local Menu Options

Making a Call

Answering a Call

While on an Active Call

Incoming Calls

While Away from Your Desk

Talking with more than One Person

Working Without Interruption

Additional Call Features

Additional Phone Features

Using Hospitality Features

Accessing External Server Applications

Flexible Feature Codes (Ffcs)

Quick Reference Card

Regulatory and Safety Information

Third Party Terms

Quick Links

User Guide

Troubleshooting

Related Manuals for Avaya 1140E

Summary of Contents for Avaya 1140E

Table of Contents