Page 1 IP Deskphones Fundamentals Avaya Communication Server 1000 Release 7.5 NN43001-368 Issue 07.18 February 2013...
Page 2 Product provided by Avaya including the selection, arrangement and Avaya, Avaya's agents, servants and employees against all claims, design of the content is owned either by Avaya or its licensors and is lawsuits, demands and judgments arising out of, or in connection with,...
Page 3 Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the Documentation and Product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party.
Page 4 IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 5: Table Of Contents
Startup sequence..........................44 Redeploying an Avaya 2033 IP Conference Phone.................. 44 Replacing an Avaya 2033 IP Conference Phone..................45 Removing an Avaya 2033 IP Conference Phone from service..............45 Connecting an extension microphone....................... 46 Chapter 5: Avaya 2007 IP Deskphone................
Page 6 Connecting the components......................63 Startup sequence..........................63 Redeploying an Avaya 2007 IP Deskphone....................64 Replacing an Avaya 2007 IP Deskphone....................65 Removing an Avaya 2007 IP Deskphone from service................65 Chapter 6: Avaya 1210 IP Deskphone................Contents..............................67 Introduction............................... 67 Description..............................
Page 7 Connecting the components......................93 Startup sequence..........................97 Redeploying an Avaya 1220 IP Deskphone....................97 Replacing an Avaya 1220 IP Deskphone....................98 Removing an Avaya 1220 IP Deskphone from service................99 Chapter 8: Avaya 1230 IP Deskphone................Contents..............................101 Introduction............................... 101 Description..............................
Page 8 Features..............................122 Display characteristics..........................122 Configuration............................. 122 Installation..............................124 Avaya 1200 Series LCD Expansion Module startup initialization.............. 125 Operating parameters..........................126 Avaya 1220 IP Deskphone....................... 126 Avaya 1230 IP Deskphone....................... 126 Services key operation..........................128 Display diagnostics........................... 129 Firmware..............................130 Chapter 10: Avaya 2050 IP Softphone................
Page 9 Configure Windows Packet Scheduler in Windows 2000 and Windows XP........180 Installing the Avaya 2050 IP Softphone software................185 Downloading the full version of the Avaya 2050 IP Softphone software.......... 186 Upgrading............................187 Running the Avaya 2050 IP Softphone for the first time................189 Redeploying the Avaya 2050 IP Softphone....................
Page 10 Startup sequence..........................218 TFTP firmware upgrade..........................219 Redeploying an Avaya 1110 IP Deskphone....................219 Replacing an Avaya 1110 IP Deskphone....................220 Removing an Avaya 1110 IP Deskphone from service................220 Chapter 13: Avaya 1120E IP Deskphone................Contents..............................221 Introduction............................... 221 Description..............................
Page 11 TFTP firmware upgrade..........................238 Redeploying an Avaya 1120E IP Deskphone................... 238 Replacing an Avaya 1120E IP Deskphone....................239 Removing an Avaya 1120E IP Deskphone from service................239 Chapter 14: Avaya 1140E IP Deskphone................Contents..............................241 Introduction............................... 241 Description..............................242 Components and functions........................243 Keys and functions...........................
Page 12 Bluetooth wireless technology........................ 282 Redeploying an Avaya 1150E IP Deskphone................... 282 Replacing an Avaya 1150E IP Deskphone....................283 Removing an Avaya 1150E IP Deskphone from service................283 Chapter 16: Avaya 1165E IP Deskphone................Contents..............................285 Description..............................285 Components and functions........................286 Keys and functions...........................
Page 13 Caller ID display order........................337 Languages............................338 Screen Saver Slideshow Avaya 2007 IP Deskphone............... 339 Screen Saver Slideshow for Avaya 1165E IP Deskphone............... 342 Background image for Avaya 1165E IP Deskphone................. 345 Key number assignments......................... 348 Record on Demand.......................... 350 G.722 codec support........................
Page 14 Local Tools menu for Avaya 1100 Series IP Deskphones..............425 Local Tools menu for Avaya 1165E IP Deskphone................430 Local Tools menu for Avaya 1165E IP Deskphone................434 Local Tools menu for Avaya 1110, 1210, 1220, and 1230 IP Deskphones........440 Appendix B: Provisioning the IP Phones................. Contents..............................443 Introduction...............................
Page 15 Provisioning Info Block........................485 Operation..............................486 Precedence rule and stickiness control.................... 486 IP Phone reset..........................487 Factory default..........................487 Appendix C: Manual provisioning of Avaya 1110 IP Deskphone and Avaya 1200 Series IP Deskphones........................Contents..............................493 Introduction............................... 493 Provisioning parameters........................... 494 Appendix D: Manual provisioning of Avaya 2007 IP Deskphone and Avaya 1100 Series IP Deskphones........................
Page 16 Using CLI Commands........................585 Graphic-based diagnostics utilities......................587 Diagnostics for the Avaya 2007 IP Deskphone................587 Diagnostics for the Avaya 1120E,1140E, and 1150E IP Deskphones..........592 Diagnostics for the Avaya 1165E IP Deskphone................602 Appendix L: Language enhancement................Contents..............................617 Description..............................
Page 17 Environmental specifications........................657 Appendix S: IP Deskphone context-sensitive soft keys..........Appendix T: Call features....................Appendix U: FLEXnet licensing error codes..............Appendix V: Avaya 2050 IP Softphone license information..........Download Open Source modules......................671 GNU GENERAL PUBLIC LICENSE......................671 Preamble............................671 TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION....
Page 18 IP Deskphones Fundamentals February 2013...
Page 19: Chapter 1: New In This Release
Chapter 1: New in this release The following sections detail what's new in Avaya IP Deskphones Fundamentals, NN43001-368 for Avaya Communication Server 1000 Release 7.5 and UNIStim Software Release 5.5. UNIStim Release 5.5 includes support for HTTPS for more secure software downloads to the supported IP Deskphones, and...
Page 20: Other Changes
Quality improvements UNIStim Software Release 5.5 for IP Deskphones continues to improve the overall quality of the IP Deskphone software through the resolution of several Avaya-identified work items, and includes several language translation improvements for feature prompts. For details, please refer to “UNIStim Software Release 5.5 for 1100 /1200 Series IP Deskphones: Read Me...
Page 21 Voice VLAN ID and Data VLAN ID. April 2012 Standard 07.12. This document is up-issued to improve accuracy in the following sections: Avaya 1110 IP Deskphone, Avaya 1120E IP Deskphone, Avaya 1165E IP Deskphone, Avaya 1210 IP Deskphone, Avaya 1220 IP Deskphone, Avaya 1230 IP...
Page 22 Avaya Communication Server 1000 Release 7.0. April 2010 Standard 06.07. This document is up-issued to support Avaya Communication Server 1000 Release 5.5 and Avaya Communication Server 1000 Release 6.0. The product release has been updated to reflect UNIStim 4.x for Rls 5.x and 6.0.
Page 23 Other changes October 2009 Standard 06.01. This document is up-issued to support CS 1000 Release 5.5 and CS 1000 Release 6.0. July 2009 Standard 05.03. This document is up-issued to support IP Softphone 2050 Release 3.3 for CS 1000 Release 6.0.
Page 24 (553-3001-368). March 2007 Standard 23.00. This document is up-issued to support Communication Server 1000 Release 4.5. This document is up-issued to include updated information for Mobile Voice Client (MVC) 2050. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 25 March 2007 Standard 22.00. This document is up-issued to support Communication Server 1000 Release 4.5. This document is up-issued to support the addition of the IP Phone 1110. January 2007 Standard 21.00. Not issued. November 2006 Standard 20.00. This document is up-issued to support CS 1000 Release 4.5.
Page 26 Standard 1.00. This document is a new NTP for Succession 3.0 Software. It was created to support a restructuring of the Documentation Library. This document contains information previously contained in the following legacy document, now retired: Internet Terminals Description (553-3001-217). IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 27: Chapter 2: Subject
Note on legacy products and releases This document contains information about systems, components, and features that are compatible with Avaya Communication Server 1000 software. For more information about legacy products and releases, go to Avaya home page: IP Deskphones Fundamentals...
Page 28: Documents, User Guides, And Other Document References
Subject www.avaya.com For information on 2001 IP Phone, 2002 IP Phone, 2004 IP Phone, And IP Phone Key Expansion Module, please refer to the UNIStim 3 version of Avaya IP Deskphone Fundamentals NN43001–368. Documents, User Guides, and other document references This document references the following: •...
Page 29: Online
Note on legacy products and releases For information about Avaya 6120 WLAN Handset and Avaya 6140 WLAN Handset, see Avaya WLAN IP Telephony Installation and Commissioning (NN43001-504). Online To access Avaya documentation online, go to Avaya home page: http://www.avaya.com IP Deskphones Fundamentals...
Page 30 Subject IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 31: Chapter 3: Customer Service
Chapter 3: Customer service Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go www.avaya.com or go to one of the pages listed in the following sections. Navigation • Getting technical documentation on page 31 •...
Page 32: Getting Technical Support From The Avaya Web Site
Customer service Getting technical support from the Avaya Web site The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at www.avaya.com/support. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 33: Chapter 4: Avaya 2033 Ip Conference Phone
Connecting an extension microphone on page 46 Introduction This section explains how to install and maintain the Avaya 2033 IP Conference Phone. For information about using the Avaya 2033 IP Conference Phone, see the Avaya 2033 IP Conference Phone User Guide, NN43111-100.
Page 34: Description
Description The Avaya 2033 IP Conference Phone uses the customer IP data network to communicate with the Avaya Communication Server 1000 (Avaya CS 1000). The Avaya 2033 IP Conference Phone translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host Configuration Protocol (DHCP) server to provide information that you can use for the Avaya 2033 IP Conference Phone network and Avaya CS 1000 connections.
Page 35: Extension Microphones
Figure 2: Avaya 2033 IP Conference Phone Extension microphones The Avaya 2033 IP Conference Phone supports up to two extension microphones that extend the microphone range in large rooms. Each extension microphone has a Mute button and an LED indicator to indicate the current mute state.
Page 36: Components And Functions
Avaya 2033 IP Conference Phone Figure 3: Extension microphone Components and functions This section describes the following components and functions of the Avaya 2033 IP Conference Phone: • Keys and functions on page 36 • Services menu on page 37...
Page 37: Services Menu
Components and functions Function Hold key Press the Hold key to put an active call on hold. Press the Line (DN) key to return to the caller on hold. Message (Inbox) key Press the Message (Inbox) key to access your voice mailbox. Navigation keys Use the Navigation keys to scroll through menus and lists that appear on the LCD display screen.
Page 38: Features
The Avaya 2033 IP Conference Phone supports the following telephony features: • three context-sensitive soft keys Functions for the context-sensitive soft keys are configured in LD 11. For more information about context-sensitive soft keys, see Avaya Features and Services Fundamentals, NN43001-106. • volume control keys to adjust ringer, speaker volume •...
Page 39: Display Characteristics
Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry cloth can contaminate IP Phone components and cause premature failure. Information line display The Avaya 2033 IP Conference Phone has a one-line information display area with the following information: • caller number •...
Page 40: Soft Key Label Display
Figure 5: Soft keys on page 40 shows the soft keys on the display area. Figure 5: Soft keys Installation and configuration The following sections provide a step-by-step guide to install and configure the Avaya 2033 IP Conference Phone: • Before you begin on page 41 •...
Page 41: Before You Begin
• Ensure one Software License exists for each Avaya 2033 IP Conference Phone you install. • Ensure one Avaya 2033 IP Conference Phone boxed package exists for each Avaya 2033 IP Conference Phone you install. • Ensure the host Call Server is equipped with a Signaling Server that runs the Line TPS application.
Page 42: Connecting The Components
IP Line Applications Fundamentals, NN43001-125 and Avaya Software Input Output Reference-Administration, NN43001-611. 2. Configure the Avaya 2033 IP Conference Phone on the system using LD 11. At the prompts, enter the following: REQ:new TYPE:2033 TN lll s cc uu ECHG yes ITEM cls ITEM...
Page 43 Loading, Initializing network, and Loading boot parameters appear after a short delay. Figure 7: Bottom view of Avaya 2033 IP Conference Phone on page 43 shows the bottom view of the 2033 IP Conference Phone.
Page 44: Startup Sequence
Avaya 2033 IP Conference Phone Startup sequence When an Avaya 2033 IP Conference Phone connects to the network, it must perform a startup sequence. The elements of the startup sequence include: • obtaining network access (if supported by the network infrastructure) •...
Page 45: Replacing An Avaya 2033 Ip Conference Phone
For further information, see Avaya Element Manager System Reference - Administration , NN43001-632. 5. Select the Shift soft key labeled (>>) and press Clear to edit the TN field. The Avaya 2033 IP Conference Phone by default places you in the units field of the TN. You cannot use backspace to move to the loop, shelf or card fields.
Page 46: Connecting An Extension Microphone
Connecting an extension microphone to the Avaya 2033 IP Conference Phone 1. Thread the microphone cord through the channels on the bottom of the IP Phone. A maximum of two microphone jacks are supported on the Avaya 2033 IP Conference Phone.
Page 47: Chapter 5: Avaya 2007 Ip Deskphone
Removing an Avaya 2007 IP Deskphone from service on page 65 Introduction This section explains how to install and maintain the Avaya 2007 IP Deskphone. For information about using the Avaya 2007 IP Deskphone, see the Avaya 2007 IP Deskphone User Guide, NN43118-100.
Page 48: Description
Description The Avaya 2007 IP Deskphone uses the customer IP data network to communicate with the Avaya Communication Server 1000 (Avaya CS 1000). The Avaya 2007 IP Deskphone translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host Configuration Protocol (DHCP) server to provide information that you can use for the Avaya 2007 IP Deskphone network and Avaya CS 1000 connections.
Page 49: Components And Functions
Components and functions Components and functions This section describes the following components and functions of the Avaya 2007 IP Deskphone: • Keys and functions on page 49 • Services menu on page 50 • Local Tools menu on page 51...
Page 50: Services Menu
Avaya 2007 IP Deskphone Function Programmable line Programmable line (DN)/feature keys (self-labeled) are located on (DN)/feature keys the touch panel display and are configured for various features on (self-labeled) the IP Phones. A steady LCD light beside a programmable line (DN)/feature key indicates the feature or line is active.
Page 51: Local Tools Menu
• Password Admin (if configured) You can customize the IP Phone features to meet user requirements. For more information, see the Avaya 2007 IP Deskphone User Guide, NN43118-100. Local Tools menu Tap the Tools icon to access the Local Tools menu.
Page 52: Features
Use the Lock menu to prevent unauthorized access to the Local Tools menu. Features The Avaya 2007 IP Deskphone supports the following features • 12 programmable line (DN)/feature soft keys: six programmable line (DN)/feature keys and six lines/features accessed by pressing the Shift key.
Page 53: Touch Panel
319. Touch panel You perform point and click operations on your Avaya 2007 IP Deskphone using the touch panel. The touch panel is used with the graphical user interface (GUI) to present soft keys directly on the display. You can activate all Line/DN keys and feature soft keys by using the touch panel.
Page 54: Dialpad Entry
Certain configuration items on the phone require alphanumeric, special characters or hex input, depending on the input field. For ease of use, Avaya recommends the use of the external USB keyboard. Avaya 2007 IP Deskphone also provides an on-screen touch keyboard to facilitate data input.
Page 55: Cleaning The Ip Phone Display Screen
W X Y Z 9 period (.) With UNIStim Release 6.0 or later, you can use the numeric keys on the Avaya 2007 IP Deskphone soft keyboard or an external USB keyboard to dial calling numbers.
Page 56: Display Characteristics
There are changes to the Avaya 2007 IP Deskphone graphical user interface (GUI), including color and icon changes on the display. New Avaya 2007 IP Deskphone units are shipped with new firmware and display the new GUI. Minimum release of IP Phone UNIStim 3.3 is required to support the new GUI for existing Avaya 2007 IP Deskphone.
Page 57: Phone Mode
For further information, see the Avaya 2007 IP Deskphone User Guide, NN43118-100. Phone mode The Avaya 2007 IP Deskphone supports a phone mode option. With phone mode, you can determine which portion of the Avaya 2007 IP Deskphone display screen is dedicated to telephony display and which portion of the display screen is controlled by applications, which are driven by external application gateways.
Page 58: Application Area
Avaya 2007 IP Deskphone The following three phone modes are available with the Avaya 2007 IP Deskphone: • Full— default screen mode, which displays the full telephony screen. Full screen phone mode can be hidden behind applications controlled by an application...
Page 59 Display characteristics Figure 10: Avaya 2007 IP Deskphone Application area Programmable line (DN)/feature key label display The feature key label area displays a 10-character string for each of the 12 programmable line (DN)/feature keys: six programmable line (DN)/feature keys and six lines/features accessed by pressing the Shift key.
Page 60: Tools/Navigation Area
The feature key labels may show either text or icons. The text labels are displayed by default and are changed using the Tools menu. For further information about the feature keys and their icon equivalents, see the Avaya 2007 IP Deskphone User Guide, NN43118-100. Tools/Navigation area The Tools/Navigation area provides controls for navigating between features and selecting tools.
Page 61: Package Components
Figure 11: Avaya 2007 IP Deskphone Tools/Navigation area Package components The Avaya 2007 IP Deskphone includes integrated support for a number of LAN options, including support for IEEE 802.3af Power Classification 3. The Global power supply must be ordered separately if local power is required.
Page 62: Installation And Configuration
Avaya 2007 IP Deskphone Installation and configuration The following sections provide a step-by-step guide to install and configure the Avaya 2007 IP Deskphone: • Before you begin on page 62 • First-time installation on page 62 • Configuring the Avaya 2007 IP Deskphone on page 63 •...
Page 63: Configuring The Avaya 2007 Ip Deskphone
For more information about configuring a virtual loop, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125 and Avaya Software Input Output Reference-Administration, NN43001-611. 2. Configure the Avaya 2007 IP Deskphone on the system using LD 11. At the prompt, enter the following: REQ:new TYPE:2007 To configure the Avaya 2007 IP Deskphone using LD 11, see Avaya Software Input Output Reference-Administration, NN43001-611.
Page 64: Redeploying An Avaya 2007 Ip Deskphone
For example, the Avaya 2007 IP Deskphone can be assigned to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the Avaya 2007 IP Deskphone. For further information, see Avaya Converging the Data Network with VoIP Fundamentals, NN43001-260.
Page 65: Replacing An Avaya 2007 Ip Deskphone
Removing an Avaya 2007 IP Deskphone from service 1. Disconnect the Avaya 2007 IP Deskphone from the network or turn the power off. The service to the PC is disconnected as well if the PC connects to the Avaya 2007 IP Deskphone.
Page 66 Avaya 2007 IP Deskphone IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 67: Chapter 6: Avaya 1210 Ip Deskphone
Removing an Avaya 1210 IP Deskphone from service on page 81 Introduction This section explains how to install and maintain the Avaya 1210 IP Deskphone. For information about using the Avaya 1210 IP Deskphone, see the Avaya 1210 IP Deskphone User Guide, NN43140-101.
Page 68: Description
Description The Avaya 1210 IP Deskphone uses the customer IP data network to communicate with the Avaya Communication Server 1000 (Avaya CS 1000). The Avaya 1210 IP Deskphone translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host Configuration Protocol (DHCP) server to provide information that you can use for the Avaya 1210 IP Deskphone network and Avaya CS 1000 connections.
Page 69: Components And Functions
Components and functions Components and functions This section describes the following components and functions of the Avaya 1210 IP Deskphone: • Keys and functions on page 69 • Services menu on page 70 • Local Tools menu on page 71...
Page 70: Services Menu
Avaya 1210 IP Deskphone Function position, or press the Left key to select the field above the current position. Enter key Press the Enter key, at the center of the Navigation key cluster, to confirm menu selections. You can also use the Enter key instead of the Select soft key.
Page 71: Local Tools Menu
• Test Local Mode and Resume Local Mode (if Branch Office is configured) You can customize the IP Phone features to meet user requirements. For more information, see the Avaya 1210 IP Deskphone User Guide, NN43140-101. To access network diagnostic utilities, double-press the Services key. Press 2 2 on the dialpad to access the Network Diagnostic Tools menu or use the Up or Down navigation keys to scroll and highlight Network Diagnostic Tools option.
Page 72: Features
Last Number Redial (LNR) functionality for the Avaya 1210 IP Deskphone is provided through a LNR soft key. This key is displayed when the Avaya 1210 IP Deskphone goes off hook. This soft key for Avaya 1210 IP Deskphone is allowed (denied) depending on the CLS LNA (LND) in LD 11 for the Avaya 1210 IP Deskphone.
Page 73: Display Characteristics
Gently wipe the IP Phone display screen with a soft, dry cloth. Caution: Do not use any liquids or powders on the Avaya 1210 IP Deskphone. If you use anything other than a soft, dry cloth, you can contaminate IP Phone components and cause premature failure.
Page 74: Soft Key Label Display
• handset • handset cord • footstand • 2.1 m (7-ft) CAT5-e Ethernet cable • number plate and lens For more information about previous versions of the IP Deskphone, contact your Avaya representative. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 75: Installation And Configuration
• Ensure the host call server is equipped with a Signaling Server that runs the Line Terminal Proxy Server (LTPS) application. • If a global power supply is required, ensure you use the approved Avaya global power supply (model number NTYS17xxE6).
Page 76: Configuring The Avaya 1210 Ip Deskphone
For more information about configuring a virtual loop, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125 and Avaya Software Input Output Reference-Administration, NN43001-611. 2. Configure the Avaya 1210 IP Deskphone on the Call Server using LD 11. At the prompt, enter the following command: REQ:new...
Page 77 Installation and configuration Figure 14: Avaya 1210 IP Deskphone connections a. Align the bottom tabs on the foot stand with the position 1 slots or the position 2 slots on the back of your IP Phone. In position 1 the IP Phone sits at a 25-degree angle.
Page 78 4. Connect the global power supply (optional). The Avaya 1210 IP Deskphone supports both AC power and Power over Ethernet (PoE) options, including IEEE 802.3af Power Classification 2. To use PoE, where power is delivered over the CAT5-e cable, the LAN must support PoE, and a global power supply is not required.
Page 79: Startup Sequence
For example, you can assign the Avaya 1210 IP Deskphone to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the Avaya 1210 IP Deskphone. For further information, see Avaya Converging the Data Network with VoIP Fundamentals, NN43001-260.
Page 80: Replacing An Avaya 1210 Ip Deskphone
7. Click OK to save and accept changes. Replacing an Avaya 1210 IP Deskphone Important: Two IP Phones cannot share the same TN. You must remove the Avaya 1210 IP Deskphone that currently uses the TN. Replacing an Avaya 1210 IP Deskphone 1.
Page 81: Removing An Avaya 1210 Ip Deskphone From Service
Removing an Avaya 1210 IP Deskphone from service Removing an Avaya 1210 IP Deskphone from service 1. Disconnect the Avaya 1210 IP Deskphone from the network or turn off the power. If the Avaya 1210 IP Deskphone was automatically configured, the DHCP lease expires and the IP address returns to the available pool.
Page 82 Avaya 1210 IP Deskphone IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 83: Chapter 7: Avaya 1220 Ip Deskphone
Removing an Avaya 1220 IP Deskphone from service on page 99 Introduction This section explains how to install and maintain the Avaya 1220 IP Deskphone. For information about using the Avaya 1220 IP Deskphone, see the Avaya 1220 IP Deskphone User Guide, NN43141-101.
Page 84: Description
Description The Avaya 1220 IP Deskphone uses the customer IP data network to communicate with the Avaya Communication Server 1000 (Avaya CS 1000). The Avaya 1220 IP Deskphone translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host Configuration Protocol (DHCP) server to provide information that you can use for the Avaya 1220 IP Deskphone network and Avaya CS 1000 connections.
Page 85: Components And Functions
Components and functions Components and functions This section describes the following components and functions of the Avaya 1220 IP Deskphone: • Keys and functions on page 85 • Services menu on page 87 • Local Tools menu on page 88...
Page 86 Conference Press the Conference key to initiate conference. Applications Press the Applications key to access external server applications, such as Avaya Application Server. Goodbye Press the Goodbye key to terminate an active call. Hold Press the Hold key to place an active call on hold. Press the flashing line (DN) key to return to the caller on hold.
Page 87: Services Menu
• Test Local Mode and Resume Local Mode (if Branch Office is configured) You can customize the IP Phone features to meet user requirements. For more information, see the Avaya 1220 IP Deskphone User Guide, NN43141-101. To access network diagnostic utilities, double-press the Services key. Press 2 2 on the...
Page 88: Local Tools Menu
Local Tools menu page 415. Features The Avaya 1220 IP Deskphone supports the following telephony features: • four programmable line (DN)/feature keys (self-labeled) • four context-sensitive soft keys (self-labeled) Functions for the context-sensitive soft keys are configured in LD 11.
Page 89: Display Characteristics
Wideband audio is not supported on the speakerphone. For more information about IP Phone features, see Features on page 319. Display characteristics An Avaya 1220 IP Deskphone has three major display areas: • Programmable line (DN)/feature key label display on page 90 •...
Page 90: Cleaning The Ip Phone Display Screen
Gently wipe the IP Phone display screen with a soft, dry cloth. Caution: Do not use any liquids or powders on the Avaya 1220 IP Deskphone. If you use anything other than a soft, dry cloth, you can contaminate IP Phone components and cause premature failure.
Page 91: Soft Key Label Display
The information in the display area changes, according to the call-processing state and active features. Because the Avaya 1220 IP Deskphone only has a one-line information display area, you are prompted to scroll through any additional lines of information. During an incoming call, only the Directory Number (DN) displays if the caller name is greater than 9 characters.
Page 92: Installation And Configuration
• Ensure the host call server is equipped with a Signaling Server that runs the Line Terminal Proxy Server (LTPS) application. • If a global power supply is required, ensure you use the approved Avaya global power supply (model number NTYS17xxE6).
Page 93: First-Time Installation
For more information about configuring a virtual loop, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125 and Avaya Software Input Output Reference-Administration, NN43001-611. 2. Configure the Avaya 1220 IP Deskphone on the Call Server using LD 11. At the prompt, enter the following command: REQ:new...
Page 94 IP Phone sits at a 55-degree angle. If you install the IP Phone on the wall, do not attach the footstand. Figure 17: Avaya 1220 IP Deskphone connections on page 95 shows the Avaya 1220 IP Deskphone connections.
Page 95 Installation and configuration Figure 17: Avaya 1220 IP Deskphone connections a. Align the bottom tabs on the foot stand with the position 1 slots or the position 2 slots on the back of your IP Phone. In position 1, the IP Phone sits at a 25-degree angle.
Page 96 4. Connect the global power supply (optional). The Avaya 1220 IP Deskphone supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 2. To use PoE, where power is delivered over the CAT5-e cable, the LAN must support PoE, and the global power supply is not required.
Page 97: Startup Sequence
You can redeploy a previously-configured Avaya 1220 IP Deskphone on the same Call Server. For example, the Avaya 1220 IP Deskphone can be assigned to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the Avaya 1220 IP Deskphone.
Page 98: Replacing An Avaya 1220 Ip Deskphone
7. Click OK to save and accept changes. Replacing an Avaya 1220 IP Deskphone Important: Two IP Phones cannot share the same TN. You must remove the Avaya 1220 IP Deskphone that currently uses the TN. Replacing an Avaya 1220 IP Deskphone 1.
Page 99: Removing An Avaya 1220 Ip Deskphone From Service
Removing an Avaya 1220 IP Deskphone from service 1. Disconnect the Avaya 1220 IP Deskphone from the network or turn off the power. The service to the PC is disconnected as well if the PC connects to the Avaya 1220 IP Deskphone.
Page 100 Avaya 1220 IP Deskphone IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 101: Chapter 8: Avaya 1230 Ip Deskphone
Removing an Avaya 1230 IP Deskphone from service on page 116 Introduction This section explains how to install and maintain the Avaya 1230 IP Deskphone. For information about using the Avaya 1230 IP Deskphone, see the Avaya 1230 IP Deskphone User Guide, NN43142-101.
Page 102: Description
Description The Avaya 1230 IP Deskphone uses the customer IP data network to communicate with the Avaya Communication Server 1000 (Avaya CS 1000). The Avaya 1230 IP Deskphone translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host Configuration Protocol (DHCP) server to provide information that you can use for the Avaya 1230 IP Deskphone network and Avaya CS 1000 connections.
Page 103: Components And Functions
Components and functions Components and functions This section describes the following components and functions of the Avaya 1230 IP Deskphone: • Keys and functions on page 103 • Services menu on page 105 • Local Tools menu on page 106...
Page 104 Pressing the Quit key does not affect the status of the calls currently on your IP Phone. Applications Press the Applications key to access external server applications, such as Avaya Application Server. Goodbye Press the Goodbye key to terminate an active call. Hold Press the Hold key to place an active call on hold.
Page 105: Services Menu
• Test Local Mode and Resume Local Mode (if Branch Office is configured) You can customize the IP Phone features to meet user requirements. For more information, see the Avaya 1230 IP Deskphone User Guide, NN43142-101. IP Deskphones Fundamentals February 2013...
Page 106: Local Tools Menu
Press the Cancel key to exit from any menu or menu item. Features The Avaya 1230 IP Deskphone supports the following telephony features: • 20 programmable line (DN)/feature keys (self-labeled) on two pages Use the Left or Right key to access the second page of DNs or features.
Page 107: Display Characteristics
Wideband audio is not supported on the speakerphone. For more information about IP Phone features, see Features on page 319. Display characteristics An Avaya 1230 IP Deskphone has three major display areas: • Programmable line (DN)/feature key label display on page 108 •...
Page 108: Cleaning The Ip Phone Display Screen
Gently wipe the IP Phone display screen with a soft, dry cloth. Caution: Do not use any liquids or powders on the Avaya 1230 IP Deskphone. If you use anything other than a soft, dry cloth, you can contaminate IP Phone components and cause premature failure.
Page 109: Information Line Display
The information in the display area changes, according to the call-processing state and active features. Because the Avaya 1230 IP Deskphone only has a one-line information display area, you are prompted to scroll through any additional lines of information. During an incoming call, only the Directory Number (DN) displays if the caller name is greater than 9 characters.
Page 110: Installation And Configuration
• Ensure the host call server is equipped with a Signaling Server that runs the Line Terminal Proxy Server (LTPS) application. • If a global power supply is required, ensure you use the approved Avaya global power supply (model number NTYS17xxE6).
Page 111: First-Time Installation
For more information about configuring a virtual loop, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125 and Avaya Software Input Output Reference-Administration, NN43001-611. 2. Configure the Avaya 1230 IP Deskphone on the Call Server using LD 11. At the prompt, enter the following commands: REQ:new TYPE:1230 For more information about configuring the Avaya 1230 IP Deskphone using LD 11, see Avaya Software Input Output Reference-Administration, NN43001-611.
Page 112: Connecting The Components
Connecting the components Connecting the components on page 112 to connect the components for the IP Phone. Figure 20: Avaya 1230 IP Deskphone connections on page 112. Connecting the components 1. Attach the footstand (optional). Attach the foot stand in the appropriate slots depending on the desired angle for your IP Phone.
Page 113 4. Connect the global power supply (optional). Avaya 1230 IP Deskphone supports both AC power and Power over Ethernet (PoE) options, including IEEE 802.3af Power Classification 2. To use PoE, where power is delivered over the CAT5-e cable, the LAN must support PoE, and the global power supply is not required.
Page 114: Startup Sequence
Dynamic Host Configuration Protocol on page 373. Startup sequence When you connect an Avaya 1230 IP Deskphone to the network, it must perform a startup sequence. The elements of the startup sequence include • obtaining network access (if supported by the network infrastructure) •...
Page 115: Redeploying An Avaya 1230 Ip Deskphone
You can redeploy a previously-configured Avaya 1230 IP Deskphone on the same Call Server. For example, you can assign the Avaya 1230 IP Deskphone to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the Avaya 1230 IP Deskphone.
Page 116: Replacing An Avaya 1230 Ip Deskphone
Removing an Avaya 1230 IP Deskphone from service 1. Disconnect the Avaya 1230 IP Deskphone from the network or turn off the power. The service to the PC is disconnected as well if the PC connects to the Avaya 1230 IP Deskphone.
Page 117: Chapter 9: Avaya 1200 Series Lcd Expansion Module
• Avaya 1220 IP Deskphone • Avaya 1230 IP Deskphone Avaya Communication Server 1000 (Avaya CS 1000) does not support the Avaya 1200 Series LCD Expansion Module on the Avaya 1210 IP Deskphone. The LCD Expansion Module is classified as KEM 4 in the class of service.
Page 118 The IP Phones support up to four LCD Expansion Modules. With four LCD Expansion Modules, the IP Phones provide up to 48 additional line feature keys. The Avaya 1230 IP Deskphone can also support up to 48 additional line/feature keys using the Second Page functionality with one or more LCD Expansion Modules attached. The Second Page functionality works across both the IP Phone and the LCD Expansion Module.
Page 119 Description Configured LCD Keys Attached LCD Description Expansion Module Expansion Modules Expansion Module. The second page of each LCD Expansion Module is empty. The pressing of left or right keys is ignored if keys 10 to 15 and 27 to 30 are not configured on IP Phone (for example, no keys are configured on the second...
Page 120 Avaya 1200 Series LCD Expansion Module Configured LCD Keys Attached LCD Description Expansion Module Expansion Modules pages of the first and second LCD Expansion Modules correspondingly. The fourth range does not appear. LCD Expansion Module pages do not switch, for example, the first range (32...
Page 121 Description Configured LCD Keys Attached LCD Description Expansion Module Expansion Modules All ranges appear on corresponding LCD Expansion Modules. The fourth LCD Expansion Module is empty. LCD Expansion Module pages do not switch. 12*4*1=48, 4 The first range (32 to 43) ranges appears on the first page of LCD Expansion Module and...
Page 122: Features
• 12 self-labeled line programmable feature keys provide up to 48 additional self-labeled line programmable feature keys. • Second Page functionality for one or two LCD Expansion Modules on an Avaya 1230 IP Deskphone. • A desk-mount bracket and structural base plate connects the LCD Expansion Module to an IP Phone or to another LCD Expansion Module.
Page 123 <Page> PAGEOFST is prompted if one or two LCD Expansion <KeyOff-set> / Module are specified at the KEM prompt for the Avaya <CR> 1230 IP Deskphone and <CR> is entered at the KEY prompt. The PAGEOFST is not supported on the Avaya 1220 IP Deskphone.
Page 124: Installation
5. Attach the IP Phone stand and the LCD Expansion Module stand, if removed. Adjust each LCD Expansion Module stand to the same angle as the IP Phone. 6. Reconnect the local power or PoE cable to the Avaya 1200 Series IP Deskphones.
Page 125: Avaya 1200 Series Lcd Expansion Module Startup Initialization
Avaya 1200 Series LCD Expansion Module startup initialization Avaya 1200 Series LCD Expansion Module startup initialization After you install and power up the LCD Expansion Module on the IP Phone, the LCD Expansion Module initializes. Table 23: Startup initialization process on page 125 lists the initialization process for the LCD Expansion Module.
Page 126: Operating Parameters
The lines and features on keys 68 to 79 can cause the Avaya 1220 IP Deskphone to ring, but there is no way to answer it. An error message alerts the administrator that the hardware configuration does not match the administered configuration.
Page 127 Operating parameters keys 44 to 55 to the second page. The third and fourth LCD Expansion Modules do not have keys assigned until they are configured in LD 11. An error message alerts the administrator that the hardware configuration does not match the administered configuration. If you configure two LCD Expansion Modules in LD 11 but only one LCD Expansion Module responds, the TPS assigns keys 32 to 55 to the single LCD Expansion Module (using the Second Page functionality).
Page 128: Services Key Operation
IP Phone is displayed. For more information about the Services menu, see Services menu on page 87 for the Avaya 1220 IP Deskphone or Services menu on page 105 for the Avaya 1230 IP Deskphone. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 129: Display Diagnostics
Services key operation Display diagnostics Use the Up or Down navigation keys to scroll the Display diagnostics menu to access the following diagnostic operations • Initial screen on page 129 • Full contrast on page 129 • LED test on page 129 •...
Page 130: Firmware
Avaya 1200 Series LCD Expansion Module Diagnostic step IP Phone DN feature key LCD Expansion Module display area display area LED Test blank blank Character Test Characters display across the Characters display across the display areas, the telephone on- display areas, the telephone on- hook icon is displayed.
Page 131: Chapter 10: Avaya 2050 Ip Softphone
• Maintenance on page 190 Introduction This section explains how to install and maintain the Avaya 2050 IP Softphone. For information about using the Avaya 2050 IP Softphone, see Avaya 2050 IP Softphone User Guide, NN43119-101. IP Deskphones Fundamentals February 2013...
Page 132: Description
Description The Avaya 2050 IP Softphone is a Windows-based application that provides voice services for Personal Computers (PC). The Avaya 2050 IP Softphone operates on a PC that runs one of the following operating systems: • Windows XP (32 bit) •...
Page 133 The Accessibility Interface operates with screen reading software, such as JAWS Windows from Freedom Scientific, which enables visually-impaired users to access the full range of Avaya 2050 IP Softphone features. Visually-impaired users can follow Installing the Accessibility Interface on page 188 to install the Accessibility Interface from the Avaya 2050 IP Softphone CD ROM.
Page 134: Additional Features
• IP Client cookie mechanism (requires patch MPLR 24248 for Avaya Communication Server 1000 Release 5.0 and earlier) • Call Notification (requires patch MPLR 24100 for Avaya CS 1000 Release 5.0 and earlier) • Call Notification pop up screen for incoming calls feature requires MPLR25221 for CS 1000 Release 4.50.88, MPLR24100 for CS 1000 Release 4.5 and CS 1000 Release 5.0,...
Page 135: Language Support
Components The Telephony Service Provider (TSP) supports basic telephony level functions only, such as making and answering a call and ending an active call. The Avaya 2050 IP Softphone Call Recording feature is not accessible from the TAPI feature. • Expansion Module for Avaya 2050 IP Softphone •...
Page 136 Caller ID) and instructions for using certain soft key features. In the idle state, only the date and time are displayed. Soft keys Four additional soft-labeled keys on the Avaya 2050 IP Softphone support a specific subset of the key features. Answer Click the Answer key to answer and make calls.
Page 137 Components Element Function Line keys Six programmable line keys represent line appearances, DN, or features. Volume Use the volume keys to increase or decrease the headset volume. Mute Click the Mute key to listen to the receiving party without transmitting. Click the Mute key to return to a two-way conversation.
Page 138: Display Characteristics
• Test Local Mode and Resume Local Mode (if Branch Office is configured) • Password Admin - Station Control Password Display characteristics The Avaya 2050 IP Softphone provides the following display areas: • information display • soft key label display • keypad dialing keys display • feature keys display...
Page 139: System Tray
System Tray The System Tray provides fast access to most of the Avaya 2050 IP Softphone functionality. The user can make, answer, and manage a call, as well as access macros and features from the System Tray without opening the Call Control window.
Page 140: Usb Headset Adapter
When you add an Avaya 2050 IP Softphone to the network, depending on configuration, the Avaya 2050 IP Softphone can connect to a predefined IP address or can request an IP address from a DHCP server. The Avaya 2050 IP Softphone then contacts the Connect Server, which instructs the Avaya 2050 IP Softphone to display a message on its display screen requesting the customer node number and TN.
Page 141: Echo Cancellation
Echo can generate electrically when an impedance mismatch occurs, or can generate acoustically by feedback from a speaker or ear piece to a microphone. Any echo that returns to the Avaya 2050 IP Softphone is more noticeable to the listener because of the additional delay the IP connection introduces.
Page 142: Clock Synchronization
Avaya 2050 IP Softphone Because the Avaya 2050 IP Softphone does not provide an echo canceller, a slight echo from acoustic coupling on the headset can occur in some call situations. Clock synchronization Buffer underruns and overruns can occur since no sample clock is at the receiving end of an IP audio stream synchronized to the transmitting clock.
Page 143: Qos Settings
Display characteristics Windows 7 For Windows 7 (Release 3.x and earlier), the Windows QoS Packet Scheduler is not installed by default. You must configure Global QoS settings with the Group Policy Editor. For information about installing and configuring Windows QoS Packet Scheduler in Windows 7, see Install Windows QoS Packet Scheduler in Windows 7 on page 172 and...
Page 144: I2050Qossvc.exe
Avaya 2050 IP Softphone QoS is otherwise supported in Avaya 2050 IP Softphone Version 2 as it was in Avaya 2050 IP Softphone Version 1. Application thread priorities Priorities are determined by thread priorities. The i2050QosSvc.exe application consists of threads, which run the Graphical User Interface (GUI) and audio threads. Thread priorities increase from the base priority of the process, as needed.
Page 145: Diffserv (Dscp)
LAN. DiffSERV (DSCP) The Avaya 2050 IP Softphone uses DSCP settings assigned by the TPS. The Avaya 2050 IP Softphone supports DSCP on Windows 2000 Professional, Windows XP, Windows Vista, and Windows 7. For information about configuring DiffServ values, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125.
Page 146: Licenses
The Avaya 2050 IP Softphone Release 3.x and later uses a licensing mechanism, which eliminates the need to purchase a CD-ROM copy of the Avaya 2050 IP Softphone application on a per-desktop basis. If the phone cannot obtain a license from one of the licensing schemes then it cannot connect to a Call Server and an error message appears on the phone screen.
Page 147: Check Out License
The cached license is available for 5 days. Evaluation period After you install the Avaya 2050 IP Softphone, it can run without a license for a period of 30 days. After the expiration date passes, you must run the Avaya 2050 IP Softphone Settings tool to specify a License Server.
Page 148: License Types
Upgrade License before it checks out a Normal R3 license from the License Server. In other words, if you upgrade your Avaya 2050 IP Softphone from a previous release then you can use an upgrade license instead of a Normal R3 License.
Page 149: How To Configure Ports For Licensing
Example: Settings The settings -> License Servers prop page: 172.2.2.2:27001 the counted.lic file: SERVER this_host HOSTNAME=host-1.corp.avaya.com PORT=27001 2. The vendor daemon starts to work and uses the random port for server (it is not always random). The vendor information is transmitted to the 2050 IP Softphone by the Server Manager and the 2050 IP Softphone starts to send the TCP packets to this port.
Page 150: License Server Components
Use the following procedure to install the License Server components. Installing the License Server 1. Obtain the Avaya 2050 IP Softphone License Server Installer from the Avaya 2050 IP Softphone CD-ROM or download it from http://www.avaya.com. 2. On your license server, execute the file setup_server.exe.
Page 151 Use the following procedure to obtain a valid license. In this procedure, yourlicenseserver1.yourcompany.com is used as the FQDN. Obtaining a valid license 1. To view your FQDN, select Start > All Programs > Avaya > Avaya 2050 IP Softphone Licensing Server > GetHostID. 2. Go to http://support.avaya.com/krs.
Page 152: Starting The License Server Manager
If the server is run as "manual server” a console window appears on the desktop, which displays the output of both the lmgrd.exe and avayaip.exe processes. You can select one of the following options from Start > All Programs > Avaya > Avaya 2050 IP Softphone License Server > Manual Server.
Page 153: Server Redundancy
The output of the lmgrd.exe and avayaip.exe processes writes to a log file called “ServiceLog.log” in the installation path of the licensing server. You can select one of the following options from Start > All Programs > Avaya > Avaya 2050 IP Softphone License Server > Server Service.
Page 154: Flexnet Licensing Error Codes
The section assumes you have installed the License Server on a PC in the customer’s network. Avaya recommends you install the License Server as a Service. This ensures the server supplies licenses even if you are not logged on to the computer. Install the Licensing Server on a server that is always on.
Page 155 Checking the status of the server 1. Launch the lmtools.exe utility from the directory on your PC; for example, D: \Program Files\Avaya\Avaya 2050 IP Softphone Licensing Server\lmtools.exe. The LMTools Graphical User Interface (GUI) opens. 2. Click the Server Status tab.
Page 156 See Figure 24: Servicelog.log file window page 156. 4. Click Close Log. Figure 24: Servicelog.log file window You can also view logs for all Avaya 2050 IP Softphone clients that hold licenses. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 157 Licenses Viewing log files for Avaya 2050 IP Softphone clients 1. On your PC, click Start > Search to open the Search Results window. Search for usec.log in files and folders. 2. Enter usec.log to locate the log files. 3. Click Tools > Folder Options.
Page 158 License type appears as Cashed License, the License Server Address appears as Not Applicable and the Current License Expiration field shows the cached license expiry date. The Licensing Server issue must be resolved by this date; otherwise, the Avaya 2050 IP IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 159 License Server on page 159. Important: Five days is the maximum time allowed before the Avaya 2050 IP Softphone becomes non- functional. Figure 27: Avaya 2050 IP Softphone not registered with the License Server If the License Type field displays "Cached License", use the following steps to validate connectivity to the Licensing Server.
Page 160: Node Locked Licensing
If you are using a VPN connection, make sure it is connected and there are no port restrictions that can block access to the Licensing Server. When two or more licenses are being used by the Avaya 2050 IP Softphone, you can release the unused licenses.
Page 161: Evaluation Period
Table 27: Avaya 2050 IP Softphone soft keys on page 161 describes the IP Phone feature assignment for each soft key. Use LD 11 to program keys 16 to 26 on the Avaya 2050 IP Softphone. If you attempt to configure anything other than the permitted response, the Call Server generates an error code.
Page 162: Minimum System Requirements
Keys 27 to 31 Reserved Minimum system requirements The minimum recommended system hardware for the Avaya 2050 IP Softphone application are as follows: • Pentium-compatible CPU (2.5 gigabits or higher) • 128 megabytes (MB) RAM or higher for Microsoft Windows 2000 •...
Page 163: System Components
Avaya Enhanced USB Adapter (desktop) and the Avaya Mobile USB Adapter (mobile). • An Avaya 2050 IP Softphone does not register against a TN configured for any other type of IP Phone. • Soundcard audio is supported only for incoming call notification. Avaya supports USB Headset Adapter for the speech path.
Page 164: Before You Begin
NTEX14BA Adapter Kit Before you begin The following section provides a step-by-step guide through the Avaya 2050 IP Softphone configuration process. Complete the following pre-installation checklist. Preinstallation checklist 1. Ensure you have the Avaya 2050 IP Softphone application software CD.
Page 165: First-Time Installation
2. Configure a virtual loop on the Call Server, using LD 97. For more information, see Avaya Software Input Output Reference-Administration, NN43001-611. 3. Configure the Avaya 2050 IP Softphone using LD 11. At the prompt, enter the following REQ: new TYPE: 2050PC 4.
Page 166: Installing Or Upgrading The Avaya 2050 Ip Softphone
Softphone software. • Avaya 2050 IP Softphone software is available as a new installation or as an upgrade. • Before you perform a new installation or an upgrade, check the version of Avaya 2050 IP Softphone software. • Before you upgrade an Avaya 2050 IP Softphone, record the information found in the Server window.
Page 167: Remote Installation
187 Remote installation Avaya 2050 IP Softphone Release 3.1 and later uses Active Directory to perform the remote installation. The Microsoft Installer Package (.MSI file) publishes or assigns the application. The Group Policy Object distributes the software to the groups you specify.
Page 168 Avaya 2050 IP Softphone 8. Click Properties. 9. Click the Security tab. 10. Select the Apply Group Policy check box to clear it and to prevent the security groups from having this policy applied. Select the Apply Group Policy check box for the groups to which you want to apply this policy.
Page 169 Installing or upgrading the Avaya 2050 IP Softphone Publishing software 1. Click Start > Programs > Administrative Tools > Active Directory Users and Computers to start the Active Directory Users and Computers snap-in. 2. In the console tree, right-click on your domain name.
Page 170 Avaya 2050 IP Softphone e. In the Add Programs from your network list, click the program that you published. f. Click Add. The program is installed. g. Click OK. h. Close the program. Redeploying software 1. Click Start > Programs > Administrative Tools > Active Directory Users and Computers to start the Active Directory Users and Computers snap-in.
Page 171: Silent Installation
Installing or upgrading the Avaya 2050 IP Softphone 7. Press the plus (+) sign beside Computer Configuration, to expand it. 8. Press + beside Software Settings that contains the Software installation item with which you deployed the package. 9. Click the Software installation container that contains the package.
Page 172: Install Windows Qos Packet Scheduler In Windows 7
Avaya 2050 IP Softphone • To set installation properties run a command line, such as msiexec/i Product.msi/ qnINSTALLDIR=D:\ProductFolderUSERNAME="Valued Customer". • To repair or reinstall missing or corrupted files, install with the /f option, in conjunction with the following flags: - p reinstalls a file if it is missing...
Page 173 Installing or upgrading the Avaya 2050 IP Softphone 5. Click the Networking tab. 6. Check the QoS Packet Scheduler check box if it is not checked. 7. Click OK. Enabling Priority & VLAN in Windows 7 Use the following procedure to enable Priority & VLAN in Windows 7.
Page 174: Install Windows Qos Packet Scheduler In Windows 2000 And Windows Xp
Avaya 2050 IP Softphone 3. In the left pane, select Priority & VLAN and in the Value drop-down list on the right, ensure that Priority & VLAN Enabled is selected. Install Windows QoS Packet Scheduler in Windows 2000 and Windows XP For Windows XP, the Windows QoS Packet Scheduler is installed and selected by default.
Page 175: Configure Windows Packet Scheduler In Windows 7
Installing or upgrading the Avaya 2050 IP Softphone 7. Select QoS Packet Scheduler. 8. Click OK. To verify that the Windows QoS Packet Scheduler is installed, go to Control Panel > Network Connections (Windows XP) Network and Dialup Connections > Local Area Connection > Properties > QoS Packet Scheduler (Windows 2000).
Page 176 Avaya 2050 IP Softphone c. Type the Administrator password. The Group Local Policy Editor window opens. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 177 Installing or upgrading the Avaya 2050 IP Softphone Figure 29: Group Local Policy Editor 5. In the left navigation pane, click Computer Configuration > Administrative Templates > Network > QoS Packet Scheduler > DSCP value of conforming packets. 6. In the DSCP value of conforming packets pane on the right, the following must be Enabled.
Page 178 Avaya 2050 IP Softphone 8. Click Enabled if not already selected. 9. Enter the DSCP value of 0. Note: If you disable Best Effort service type or configure it as any value other than “0”, then the correct Guaranteed Load (RTP) DSCP value is not sent from the2050 IP Softphone to the destination address.
Page 179 13. Enter the DSCP value of 40. Note: Controlled load service type is used for RTCP traffic. Using the DSCP value of “40” maps it to the Avaya IP Node Control or UNIStim DSCP values. 14. Click OK. 15. Double-click Guaranteed service type.
Page 180: Configure Windows Packet Scheduler In Windows 2000 And Windows Xp
17. Enter the DSCP value of 46. Note: Guaranteed Service Type is used for RTP traffic. Using the DSCP value of “46” maps it to the Avaya IP Node Voice or Media DSCP values. 18. Click OK. Configure Windows Packet Scheduler in Windows 2000 and Windows XP You must configure the Windows QoS Packet Scheduler.
Page 181 Installing or upgrading the Avaya 2050 IP Softphone 3. Click OK. The Group Policy window opens. 4. In the left pane, click Computer Configuration > Administrative Templates > Network > QoS Packet Scheduler > DSCP value of conforming packets. 5. In the right panel, ensure the State is Enabled.
Page 182 Avaya 2050 IP Softphone 7. Click Enabled. 8. Enter the DSCP value, if required. 9. Click OK. Starting the QoS RSVP service 1. Select Run from the Start menu. 2. In the Open field, enter services.msc. 3. Click OK. The Services window opens.
Page 183 Installing or upgrading the Avaya 2050 IP Softphone 4. In the right panel, scroll to locate QoS RSVP . Ensure the status is Started. If the status is not configured as Started, perform the following steps: 5. In the Services window, double-click QoS RSVP.
Page 184 Avaya 2050 IP Softphone 6. From the Startup type list, select Automatic. 7. Click Start. 8. Click OK. Enabling the QoS Packet Scheduler for network connection 1. Select Start > Control Panel. 2. Double-click Network Connections. 3. Right-click on the desired network connection.
Page 185: Installing The Avaya 2050 Ip Softphone Software
5. Ensure that the QoS Packet Scheduler check box is checked. 6. Click OK. Installing the Avaya 2050 IP Softphone software The following sections describe these procedures: • Downloading the full version of the Avaya 2050 IP Softphone software on page 186 • Upgrading on page 187...
Page 186: Downloading The Full Version Of The Avaya 2050 Ip Softphone Software
Use the following procedure to download the full version of the Avaya 2050 IP Softphone software. If Avaya 2050 IP Softphone Release 3.x is not installed on the PC you must download the full version. Downloading the full version of the Avaya 2050 IP Softphone software 1.
Page 187: Upgrading
Compare the values currently in the configuration utility to the values recorded prior to the upgrade. These should be identical. 12. Select Start > Programs > Avaya > Avaya 2050 IP Softphone to start the Avaya 2050 IP Softphone application.
Page 188 3. Press and hold Shift for several seconds to prevent Autorun from starting. 4. If the Installation Wizard starts a. Wait until the Welcome to the Install Shield Wizard for the Avaya 2050 IP Softphone screen appears. b. Press Tab to select Cancel.
Page 189: Running The Avaya 2050 Ip Softphone For The First Time
If you want the Avaya 2050 IP Softphone to start automatically when the PC starts, create a shortcut to the application in the Startup folder When an Avaya 2050 IP Softphone is started for the first time and connects to the network, the IP Softphone executes the following start-up sequence 1.
Page 190: Removing An Avaya 2050 Ip Softphone From Service
Avaya 2050 IP Softphone 3. During startup, the Avaya 2050 IP Softphone registers again with the TPS, and the Avaya 2050 IP Softphone displays the existing node number and TN for approximately five seconds. 4. If you configure and the password for the node, the node number and password prompt displays for approximately 5 seconds;...
Page 191: System Data
Maintenance • Ethernet statistics on page 192 • IP Networking Statistics on page 193 • ICMP Statistics on page 194 • Audio Connection Data on page 194 • USB Headset Data on page 196 • Telchemy VQMon on page 196 •...
Page 192: Ethernet Statistics
Avaya 2050 IP Softphone • Server Name • Node • Large System TN • TN • Server Port • Server Type • Number of Retries • Symposium Status • Modem Status • Listener IP Address • Listener Port • Echo Cancellation •...
Page 193: Ip Networking Statistics
Maintenance • DHCP Status • Current IP Address • Subnet Mask • Default Gateway Important: A maximum of 5 IP addresses display but it is possible to assign more than 5 IP addresses to one NIC. IP Networking Statistics The IP Network statistics displays information regarding the state of the IP Network. The Windows Operating system collects and provides the following IP Network data: •...
Page 194: Icmp Statistics
Avaya 2050 IP Softphone Important: A maximum of 5 DNS Server addresses display. ICMP Statistics ICMP Statistics display information regarding the Internet Control Message Protocol for the PC. ICMP messages send and receive when no errors occur in the packet or in network routing.
Page 195 Maintenance • Microphone Auto Gain Control Status • SRTP Status for Last Call (Enabled/Disabled) The last call parameters for both the RX and TX displayed are as follows: • Time of Connection • Codec Used • Frames per Packet • Local/Remote RTP Port Used •...
Page 196: Usb Headset Data
The USB headset data displays the following information on the current and all other supported headsets: • Default Audio Device • USB Adapter Status • USB Adapter Type (Avaya/Algo USB Audio Adapter/Avaya USB IP-ATA) • Adapter Firmware Version • Headset Type • Active Call Indication •...
Page 197: Pc System Information
Maintenance • End System Delay • RERL • MOS LQ • MOS CQ PC System Information PC System Information displays information related to hardware, the Operation System, and computer names. The following information displays about the computer in which the 2050 IP Softphone runs.
Page 198: Personal Call Recording Data
The Licensing feature provides keycode (software license) protection against reuse of invalid copies of the Avaya 2050 IP Softphone application. You can download and copy the Avaya 2050 IP Softphone application, but the 2050 IP Softphone does not operate until you purchase legitimate keycodes.
Page 199: Duplicate Media Stream Call Recording Data
Maintenance - FW Build Date —shows the firmware build date for Standard license type - FW Warranty Date —shows the firmware warranty date for Standard license type • Tokens Requested —number of tokens requested from the Licensing Server in server based mode •...
Page 200 Avaya 2050 IP Softphone IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 201: Chapter 11: Expansion Module For Avaya 2050 Ip Softphone
204 Description The Avaya Expansion Module for the Avaya 2050 IP Softphone is a stimulus device, which provides additional line appearances and feature keys. You can connect up to three Expansion Module for Avaya 2050 IP Softphone. With three Expansion Modules connected, the Avaya 2050 IP Softphone provides up to 54 additional line/ feature keys.
Page 202: Features
The Expansion Module provides the following features: • 54 keys in up to three groups of 18 keys • docks to the right side or left side of the Avaya 2050 IP Softphone • up to 30 characters for button annotation text...
Page 203: Display Characteristics
This label is set automatically; however the user can edit the label using the controls from the Avaya 2050 IP Softphone Settings panel. For more information, see the Avaya 2050 IP Softphone User Guide, NN43119-101. Configuration Use LD 11 to configure the Expansion Module 2050.
Page 204: Installation
<CR> or just <CR>. Installation The Expansion Module 2050 can dock to the right side or the left side of the Avaya 2050 IP Softphone main window. You can move the Expansion Module 2050 close the Avaya 2050 IP Softphone and it snaps into place.
Page 205: Chapter 12: Avaya 1110 Ip Deskphone
Removing an Avaya 1110 IP Deskphone from service on page 220 Introduction This section explains how to install and maintain the Avaya 1110 IP Deskphone. For information about using the Avaya 1110 IP Deskphone, see the Avaya 1110 IP Deskphone User Guide, NN43110-101.
Page 206: Description
220 Description The Avaya 1110 IP Deskphone uses the customer IP data network to communicate with the Avaya Communication Server 1000 (Avaya CS 1000). The Avaya 1110 IP Deskphone translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host Configuration Protocol (DHCP) server to provide information that you can use for the Avaya 1110 IP Deskphone network and Avaya CS 1000 connections.
Page 207: Components And Functions
Components and functions Components and functions This section describes the following components and functions of the Avaya 1110 IP Deskphone: • Keys and functions on page 207 • Services menu on page 208 • Local Tools menu on page 209...
Page 208: Services Menu
Avaya 1110 IP Deskphone Function Left and Right keys to select editable fields that appear on the phone. Press the Right key to select the field below the current position, or press the Left key to select the field above the current position.
Page 209: Local Tools Menu
• Password Admin You can customize the IP Phone features to meet user requirements. For more information, see the Avaya 1110 IP Deskphone User Guide, NN43110-101. If an incoming call is presented while you configure information in the Services menu, the phone rings.
Page 210: Features
• four context-sensitive soft keys Functions for the context-sensitive soft keys are configured in LD 11. For more information about context-sensitive soft keys, see Avaya Features and Services Fundamentals, NN43001-106. • volume control keys to adjust ringer, listen-only speaker, and handset volume •...
Page 211: Context-Sensitive Soft Key Label Display
More key does not appear and all four functions are displayed. Information line display An Avaya 1110 IP Deskphone has a one-line information display area with the following information: • caller number • caller name •...
Page 212: Cleaning The Ip Phone Display Screen
• handset cord • 2.1 m (7-ft) CAT5-e Ethernet cable • number plate and lens Installation and configuration The following sections provide a step-by-step guide to install and configure the Avaya 1110 IP Deskphone: • Before you begin on page 213 •...
Page 213: Before You Begin
For more information about configuring a virtual loop, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125 and Avaya Software Input Output Reference-Administration, NN43001-611. 2. Configure the Avaya 1110 IP Deskphone on the Call Server using LD 11. At the prompt, enter the following IP Deskphones Fundamentals...
Page 214: Connecting The Components
214 to connect the components for the IP Phone. Caution: The Avaya 1110 IP Deskphone is shipped with the stand and stand cover locked in position. To avoid damaging the IP Phone, press the wall-mount lever to release the stand and pull it away from the base using the tilt lever.
Page 215 Use your Avaya 1110 IP Deskphone with the approved Avaya global power supply (model number NTYS17xxE6). The Avaya 1110 IP Deskphone supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 2. To use Power over Ethernet, where power is delivered over the CAT5-e cable, the LAN must support Power over Ethernet, and a global power supply is not required.
Page 216 See Figure 36: Cable routing tracks on page 217. Although a headset cord channel appears on the base of the Avaya 1110 IP Deskphone, the Avaya 1110 IP Deskphone does not support a headset port. IP Deskphones Fundamentals February 2013...
Page 217 Caution: Damage to Equipment Do not plug any device into your Avaya 1110 IP Deskphone Ethernet port other than an IEEE 802.3 Ethernet network connection. The Avaya 1110 IP Deskphone does not support multiple devices connected through the PC Ethernet Port.
Page 218: Startup Sequence
Dynamic Host Configuration Protocol on page 373. Startup sequence When an Avaya 1110 IP Deskphone connects to the network, it must perform a startup sequence. The elements of the startup sequence include • obtaining network access (if supported by the network infrastructure) •...
Page 219: Tftp Firmware Upgrade
Call Server. For example, the Avaya 1110 IP Deskphone can be assigned to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the Avaya 1110 IP Deskphone. For further information, see Avaya Converging the Data Network with VoIP Fundamentals, NN43001-260.
Page 220: Replacing An Avaya 1110 Ip Deskphone
Removing an Avaya 1110 IP Deskphone from service 1. Disconnect the Avaya 1110 IP Deskphone from the network or turn off the power. The service to the PC is disconnected as well if the PC connects to the Avaya 1110 IP Deskphone.
Page 221: Chapter 13: Avaya 1120E Ip Deskphone
Removing an Avaya 1120E IP Deskphone from service on page 239 Introduction This section explains how to install and maintain the Avaya 1120E IP Deskphone. For information about using the Avaya 1120E IP Deskphone, see the Avaya 1120E IP Deskphone User Guide, NN43112-103.
Page 222: Description
Description The Avaya 1120E IP Deskphone uses the customer IP data network to communicate with the Avaya Communication Server 1000 (Avaya CS 1000). The Avaya 1120E IP Deskphone translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host Configuration Protocol (DHCP) server to provide information that you can use for the Avaya 1120E IP Deskphone network and Avaya CS 1000 connections.
Page 223: Components And Functions
Components and functions Components and functions This section describes the following components of the Avaya 1120E IP Deskphone • Keys and functions on page 223 • Services menu on page 225 • Local Tools menu on page 226 Keys and functions...
Page 224 Function Expand The Expand key is used to access an External Application Server such as, Avaya Application Server. Navigation keys Use the Navigation keys to scroll through menus and lists that appear on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.
Page 225: Services Menu
For more information, see the Avaya 1120E IP Deskphone User Guide, NN43112-103. If a call is presented while the user is manipulating an option, the Avaya 1120E IP Deskphone rings and the DN key flashes. However, the display is not updated with the Caller ID, and the programming text is not disturbed.
Page 226: Local Tools Menu
• four self-labeled line/programmable feature keys with labels and indicators • four context-sensitive soft keys Functions for the context-sensitive soft keys are configured in LD 11. For more information about context-sensitive soft keys, see Avaya Features and Services Fundamentals, NN43001-106. • high quality speaker phone •...
Page 227: Dialpad Entry
• Support for the G.722 codec for wideband audio — requires a user-supplied wideband handset or headset. Wideband audio is not supported on the speakerphone. For more information about the Expansion Module, see Avaya 1100 Series Expansion Module on page 305.
Page 228: Display Characteristics
• The entry is accepted if either a new key is pressed or if two seconds pass with no entry. The insertion point moves 1 space to the right. For example, to enter the word Avaya , press the following key sequence: 6 [2 second delay] 6 7 8 3 5 Although special characters are not required, key 1 generates commonly used special characters, such as the period (.), at symbol (@), and underscore (_).
Page 229: Self-Labeled Line/Programmable Feature Key Label Display
If a label is longer than 10 characters, the last 10 characters are displayed and the excess characters are deleted from the beginning of the string. Information line display An Avaya 1120E IP Deskphone has a one-line information display area with the following information • caller number •...
Page 230: Context-Sensitive Soft Key Label Display
The information in the display area changes, according to the call-processing state and active features. Because the Avaya 1120E IP Deskphone only has a one-line information display area, you are prompted to scroll through any additional lines of information. During an incoming call, only the Directory Number (DN) displays if the caller name is greater than 10 characters.
Page 231: Installation And Configuration
Before installing the Avaya 1120E IP Deskphone, complete the following pre-installation checklist • Ensure one Avaya 1120E IP Deskphone boxed package exists for each Avaya 1120E IP Deskphone you install. For a list of Avaya 1120E IP Deskphone package components, Package components on page 230.
Page 232: First-Time Installation
For more information about configuring a virtual loop, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125 and Avaya Software Input Output Reference-Administration, NN43001-611. 2. Configure the Avaya 1120E IP Deskphone on the Call Server using LD 11. At the prompt, enter the following REQ:new TYPE: 1120 For more information about configuring the Avaya 1120E IP Deskphone using LD 11, see Avaya Software Input Output Reference-Administration, NN43001-611.
Page 233 Installation and configuration Caution: The Avaya 1120E IP Deskphone is shipped with the stand locked in position. To avoid damaging the IP Phone, press the wall-mount lever located under the Handsfree key to release the stand and pull it away from the phone.
Page 234 Use your Avaya 1120E IP Deskphone with the approved Avaya global power supply (model number NTYS17xxE6). The Avaya 1120E IP Deskphone supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 3. To use Power over Ethernet, where power is delivered over the CAT5-e cable, the LAN must support Power over Ethernet, and a global power supply is not required.
Page 235 Installation and configuration Figure 41: Avaya 1120E IP Deskphone connections 4. Install the handset. Connect the end of the handset cable with the short straight section into the handset. Connect the end of the handset cable with the long straight section to the back of the phone, using the RJ-9 handset jack.
Page 236 The PC Port does not support Auto-MDIX. Caution: Damage to Equipment Do not plug any device into your Avaya 1120E IP Deskphone Ethernet port other than an IEEE 802.3 Ethernet network connection. 7. Connect additional cables. If applicable, plug in optional USB devices. Connect the Ethernet cable to the LAN Ethernet connection.
Page 237: Startup Sequence
Dynamic Host Configuration Protocol on page 373. Startup sequence When an Avaya 1120E IP Deskphone connects to the network, it must perform a startup sequence. The elements of the startup sequence include • obtaining network access (if supported by the network infrastructure) •...
Page 238: Tftp Firmware Upgrade
Call Server. For example, the Avaya 1120E IP Deskphone can be assigned to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the Avaya 1120E IP Deskphone. For further information, see Avaya Converging the Data Network with VoIP Fundamentals, NN43001-260.
Page 239: Replacing An Avaya 1120E Ip Deskphone
1. Disconnect the Avaya 1120E IP Deskphone from the network or turn off the power. The service to the PC is disconnected as well if the PC connects to the Avaya 1120E IP Deskphone. If the Avaya 1120E IP Deskphone was automatically configured, the DHCP lease expires and the IP address returns to the available pool.
Page 240: Ip Deskphones Fundamentals February
Avaya 1120E IP Deskphone IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 241: Chapter 14: Avaya 1140E Ip Deskphone
Removing an Avaya 1140E IP Deskphone from service on page 259 Introduction This section explains how to install and maintain the Avaya 1140E IP Deskphone. For information about using the Avaya 1140E IP Deskphone, see the Avaya 1140E IP Deskphone User Guide, NN43113-106.
Page 242: Description
Description The Avaya 1140E IP Deskphone uses the customer IP data network to communicate with the Avaya Communication Server 1000 (Avaya CS 1000). The Avaya 1140E IP Deskphone translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host Configuration Protocol (DHCP) server to provide information that you can use for the Avaya 1140E IP Deskphone network and Avaya CS 1000 connections.
Page 243: Components And Functions
Components and functions Figure 43: Avaya 1140E IP Deskphone Components and functions This section describes the following components of the Avaya 1140E IP Deskphone • Keys and functions on page 243 • Services menu on page 245 • Local Tools menu...
Page 244 Avaya 1140E IP Deskphone Table 39: Avaya 1140E IP Deskphone keys and functions Function Hold Press the Hold key to put an active call on hold. Press the line (DN) key beside the flashing LCD to return to the caller on hold.
Page 245: Services Menu
Components and functions Function Quit/Stop Press the Quit/Stop key to end an active application. Pressing the Quit/Stop key does not affect the status of the calls currently on your IP Phone. Directory Press the Directory key to access Directory services. Mute Press the Mute key to listen to the receiving party without transmitting.
Page 246: Local Tools Menu
Avaya 1140E IP Deskphone User Guide, NN43113-106. If a call is presented while the user is manipulating an option, the Avaya 1140E IP Deskphone rings and the DN key flashes. However, the display is not updated with the Caller ID, and the programming text is not disturbed.
Page 247: Features
DNs or features. • four context-sensitive soft keys Functions for the context-sensitive soft keys are configured in LD 11. For more information about context-sensitive soft keys, see Avaya Features and Services Fundamentals, NN43001-106. • high quality speaker phone •...
Page 248: Dialpad Entry
• The entry is accepted if either a new key is pressed or if two seconds pass with no entry. The insertion point moves 1 space to the right. For example, to enter the word Avaya, press the following key sequence: 6 [2 second delay] 6 7 8 3 5 Although special characters are not required, key 1 generates commonly used special characters, such as the period (.), at symbol (@), and underscore (_).
Page 249: Display Characteristics
W X Y Z 9 With UNIStim 3.2 or later, you can use the numeric keys on an external USB keyboard connected to the Avaya 1140E IP Deskphone to dial calling numbers. Display characteristics The Avaya 1140E IP Deskphone has three major display areas •...
Page 250: Information Line Display
If a label is longer than 10 characters, the last 10 characters are displayed and the excess characters are deleted from the beginning of the string. Information line display The Avaya 1140E IP Deskphone has a three-line information display area with the following information • caller number •...
Page 251: Package Components
IP Phone components and cause premature failure. Package components The Avaya 1140E IP Deskphone includes integrated support for a number of Power over Ethernet options, including support for IEEE 802.3af Power Classification 3. Table 43: Package components on page 251 lists the Avaya 1140E IP Deskphone package components.
Page 252: Before You Begin
Before installing the Avaya 1140E IP Deskphone, complete the following pre-installation checklist • Ensure one Avaya 1140E IP Deskphone boxed package exists for each Avaya 1140E IP Deskphone you install. For a list of Avaya 1140E IP Deskphone package components, Package components on page 251.
Page 253: Connecting The Components
For more information about configuring a virtual loop, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125 and Avaya Software Input Output Reference-Administration, NN43001-611. 2. Configure the Avaya 1140E IP Deskphone on the Call Server using LD 11. At the prompt, enter the following REQ: new TYPE: 1140 For more information about configuring the Avaya 1140E IP Deskphone using LD 11, see Avaya Software Input Output Reference-Administration, NN43001-611.
Page 254 Avaya 1140E IP Deskphone Figure 45: Release the Avaya 1140E IP Deskphone from the stand 2. Remove the stand cover. Pull upward on the center catch and remove the stand cover. The cable routing tracks are now accessible. See Figure 46: Stand cover removed on page 254.
Page 255 Use your Avaya 1140E IP Deskphone with the approved Avaya global power supply (model number NTYS17xxE6). The Avaya 1140E IP Deskphone supports both AC power and Power over Ethernet options, including IEEE 802.3af Power Classification 3. To use Power over Ethernet, where power is delivered over the CAT5-e cable, the LAN must support Power over Ethernet, and a global power supply is not required.
Page 256 The PC Port does not support Auto-MDIX. Caution: Damage to Equipment Do not plug any device into your Avaya 1140E IP Deskphone Ethernet port other than an IEEE 802.3 Ethernet network connection. The Avaya 1140E IP Deskphone does not support multiple devices connected through the PC Ethernet port.
Page 257: Startup Sequence
Dynamic Host Configuration Protocol on page 373. Startup sequence When an Avaya 1140E IP Deskphone connects to the network, it must perform a startup sequence. The elements of the startup sequence include • obtaining network access (if supported by the network infrastructure) •...
Page 258: Tftp Firmware Upgrade
Call Server. For example, the Avaya 1140E IP Deskphone can be assigned to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the Avaya 1140E IP Deskphone. For further information, see Avaya Converging the Data Network with VoIP Fundamentals, NN43001-260.
Page 259: Replacing An Avaya 1140E Ip Deskphone
6. Enter the new TN. Replacing an Avaya 1140E IP Deskphone Important: Two IP Phones cannot share the same TN. You must remove the Avaya 1140E IP Deskphone that currently uses the TN. Replacing an Avaya 1140E IP Deskphone 1. Obtain the node and TN information of the phone you want to replace.
Page 260 Avaya 1140E IP Deskphone The service to the PC is disconnected as well if the PC connects to the Avaya 1140E IP Deskphone. If the Avaya 1140E IP Deskphone was automatically configured, the DHCP lease expires and the IP address returns to the available pool.
Page 261: Chapter 15: Avaya 1150E Ip Deskphone
Removing an Avaya 1150E IP Deskphone from service on page 283 Introduction This section explains how to install and maintain the Avaya 1150E IP Deskphone. For information about using the Avaya 1150E IP Deskphone, see the Avaya 1150E IP Deskphone User Guide, NN43114-100.
Page 262: Description
1150E IP Deskphone network and Avaya CS 1000 connections. The Avaya 1150E IP Deskphone is configured for either an Agent, or a Supervisor. The Avaya 1150E IP Deskphone is shipped with Agent key configuration but can be modified to support Supervisor key configuration by replacing the key caps.
Page 263 Description Figure 49: Avaya 1150E IP Deskphone default Agent key configuration You can program the keys indicated with asterisks for different functions. Figure 50: Avaya 1150E IP Deskphone Supervisor key configuration on page 264 shows the Avaya 1150E IP Deskphone Supervisor key configuration.
Page 264: Components And Functions
Figure 50: Avaya 1150E IP Deskphone Supervisor key configuration You can program the keys indicated with asterisks for different functions. Components and functions This section describes the following components of the Avaya 1150E IP Deskphone • Keys and functions on page 265 •...
Page 265: Keys And Functions
Select soft key. Message/Inbox Press the Message/Inbox key to access your voice mailbox. Shift/Outbox Press the Shift/Outbox key to switch between two feature key pages, or any Avaya 1100 Series Expansion Modules attached to the phone. IP Deskphones Fundamentals February 2013...
Page 266 Primary DN key. The In-Calls LED lights when the In-Calls key is in use. Agent default configuration Table 45: Avaya 1150E IP Deskphone keys and functions for default Agent key configuration on page 266 shows Avaya 1150E IP Deskphone keys and functions for default Agent key configuration.
Page 267: Services Menu
Press the Emergency key to place an emergency call to the Supervisor. Supervisor key configuration Table 46: Avaya 1150E IP Deskphone keys and functions for Supervisor key configuration page 267 shows Avaya 1150E IP Deskphone components and functions for Supervisor key configuration. You can configure these keys for different functions.
Page 268 Avaya 1150E IP Deskphone User Guide, NN43114-100. If a call is presented while the user is manipulating an option, the Avaya 1150E IP Deskphone rings and the DN key flashes. However, the display is not updated with the Caller ID, and the programming text is not disturbed.
Page 269: Local Tools Menu
DNs or features. • four context-sensitive soft keys Functions for the context-sensitive soft keys are configured in LD 11. For more information about context-sensitive soft keys, see Avaya Features and Services Fundamentals, NN43001-106. • ability to change user-defined feature key labels •...
Page 270 Avaya 1150E IP Deskphone - Shift/Outbox - Inbox/Message - Directory - Feature key (reserved for future implementation) • seven dedicated Automatic Call Distribution (ACD) fixed keys for default Agent key configuration with an integrated LED - Supervisor Talk/Listen - Emergency...
Page 271: Dialpad Entry
Dialpad entry Dialpad entry For ease of use, Avaya recommends the use of the external USB keyboard. The following rules apply when you enter text and special characters using the dialpad. • Press a key from 0 to 9 once to enter the corresponding number.
Page 272: Display Characteristics
To change the self-labeled line/programmable feature key label, press the Services key to access Telephone Options > Change Feature key label option. For more information about changing the feature key label, see the Avaya 1150E IP Deskphone User Guide, NN43114-100 If a label is longer than 10 characters, the last 10 characters are displayed, and the excess characters are deleted from the beginning of the string.
Page 273: Information Line Display
Display characteristics Information line display An Avaya 1150E IP Deskphone has a four-line information display area with the following information • caller number • caller name • feature prompt strings • user-entered digits • date and time information (if the IP Deskphone is in an idle state), or Call Timer (can be...
Page 274: Headset Support
• Type 2: GNNetcom GN 2120 NCD, GN9120 Flex • GNNetcom Liberation Package components The Avaya 1150E IP Deskphone includes integrated support for a number of Power over Ethernet options, including support for IEEE 802.3af Power Classification 3. Table 50: Package components on page 274 lists the Avaya 1150E IP Deskphone package components.
Page 275: Before You Begin
Before installing the Avaya 1150E IP Deskphone, complete the following pre-installation checklist • Ensure one Avaya 1150E IP Deskphone boxed package exists for each Avaya 1150E IP Deskphone you install. For a list of Avaya 1150E IP Deskphone package components, Package components on page 274.
Page 276: Connecting The Components
For more information about configuring a virtual loop, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125 and Avaya Software Input Output Reference-Administration, NN43001-611. 2. Configure the Avaya 1150E IP Deskphone on the Call Server using LD 11. At the prompt, enter the following: REQ: new...
Page 277 Installation and configuration Figure 52: Release the Avaya 1150E IP Deskphone from the stand 2. Remove the stand cover. Pull upward on the center catch and remove the stand cover. The cable routing tracks are now accessible. See Figure 53: Remove the stand cover on page 278.
Page 278 Use your Avaya 1150E IP Deskphone with the approved Avaya global power supply (model number NTYS17xxE6). The Avaya 1150E IP Deskphone supports both AC power and Power over Ethernet options, including IEEE 802.3af Power Classification 3. To use Power over Ethernet, where power is delivered over the CAT5-e cable, the LAN must support Power over Ethernet, and a global power supply is not required.
Page 279 Although a handset cord channel appears on the base of the Avaya 1150E IP Deskphone, the Avaya 1150E IP Deskphone does not support a handset port.
Page 280 The PC Port does not support Auto-MDIX. Caution: Damage to Equipment Do not plug any device into your Avaya 1150E IP Deskphone Ethernet port other than an IEEE 802.3 Ethernet network connection. The Avaya 1150E IP Deskphone does not support multiple devices connected through the PC Ethernet port.
Page 281: Startup Sequence
Dynamic Host Configuration Protocol on page 373. Startup sequence When an Avaya 1150E IP Deskphone connects to the network, it must perform a startup sequence. The elements of the startup sequence include • obtaining network access (if supported by the network infrastructure) •...
Page 282: Tftp Firmware Upgrade
For example, the Avaya 1150E IP Deskphone can be assigned to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the Avaya 1150E IP Deskphone. For further information, see Avaya Converging the Data Network with VoIP Fundamentals, NN43001-260.
Page 283: Replacing An Avaya 1150E Ip Deskphone
6. Enter the new TN. Replacing an Avaya 1150E IP Deskphone Important: Two IP Phones cannot share the same TN. You must remove the Avaya 1150E IP Deskphone that currently uses the TN. Replacing an Avaya 1150E IP Deskphone 1. Obtain the node and TN information of the phone you want to replace.
Page 284 Avaya 1150E IP Deskphone The service to the PC is disconnected as well if the PC connects to the Avaya 1150E IP Deskphone. If the Avaya 1150E IP Deskphone was automatically configured, the DHCP lease expires and the IP address returns to the available pool.
Page 285: Chapter 16: Avaya 1165E Ip Deskphone
• Removing an Avaya 1165E IP Deskphone from service on page 304 Description The Avaya 1165E IP Deskphone is a multi-line professional-level deskset with a high- resolution, fully-backlit, QVGA color LCD display, superior navigation experience, integrated ® Bluetooth Audio gateway and integrated phone switch with Gigabit Ethernet LAN and PC ports.
Page 286: Components And Functions
Avaya 1165E IP Deskphone Figure 56: Avaya 1165E IP Deskphone Components and functions This section describes the following components of the Avaya 1165E IP Deskphone: • Keys and functions on page 286 • Services menu on page 288 • Local Tools menu...
Page 287 Components and functions Table 51: Avaya 1165E IP Deskphone keys and functions Function Hold Press the Hold key to put an active call on hold. Press the line (DN) key beside the flashing LCD to return to the caller on hold.
Page 288: Services Menu
Avaya 1165E IP Deskphone Function Quit/Stop Press the Quit/Stop key to end an active application. Pressing the Quit/Stop key does not affect the status of the calls currently on your IP Phone. Directory Press the Directory key to access Directory services.
Page 289: Local Tools Menu
Avaya 1165E IP Deskphone User Guide , NN43101-102. If a call is presented while the user is manipulating an option, the Avaya 1165E IP Deskphone rings and the DN key flashes. However, the display is not updated with the Caller ID, and the programming text is not disturbed.
Page 290: Features
Avaya Communication Server 1000 Release 7.0 removes the Release 6.0 limitation of 12 supported keys on the Avaya 1165E IP Deskphone. Previously, keys from 0 to 5 were located on the first page of the IP Phone and keys from 6 to 11 were located on the second page.
Page 291: Dialpad Entry
• USB port for connecting a USB keyboard, USB mouse, USB headset, USB flash drive and powered hubs • USB access control (USB lock) that controls how the USB port on the Avaya 1165E IP Deskphone can be used • support for Graphical External Application Server (GXAS) protocol that enables an application gateway (AG) to provide feature functionality •...
Page 292: Display Characteristics
T U V 8 w x y z W X Y Z 9 You can use the numeric keys on an external USB keyboard connected to the Avaya 1165E IP Deskphone to dial calling numbers. Display characteristics The Avaya 1165E IP Deskphone has a 4.1"...
Page 293: Self-Labeled Line/Programmable Feature Key Label Display
Options > Change Feature key label option. For more information about changing the feature key label, see the Avaya 1165E IP Deskphone User Guide, NN43101-102. If a label is longer than 10 characters, the last 10 characters are displayed and the excess characters are deleted from the beginning of the string.
Page 294: Information Line Display
Avaya 1165E IP Deskphone Information line display The Avaya 1165E IP Deskphone has a three-line information display area with the following information • caller number • caller name • feature prompt strings • user-entered digits • call timer (can be enabled on the Prime DN if provisioned in the Telephone options menu) The information in the display area changes, according to the call-processing state and active features.
Page 295: Package Components
Before installing the Avaya 1165E IP Deskphone, complete the following pre-installation checklist • Ensure one Avaya 1165E IP Deskphone boxed package exists for each Avaya 1165E IP Deskphone you install. For a list of Avaya 1165E IP Deskphone package components, Package components on page 251.
Page 296: First-Time Installation
For more information about configuring a virtual loop, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125 and Software Input Output Reference-Administration, NN43001-611. 2. Configure the Avaya 1165E IP Deskphone on the Call Server using LD 11. At the prompt, enter the following REQ: new TYPE: 1165 For more information about configuring the Avaya 1165E IP Deskphone using LD 11, see Avaya Software Input Output Reference-Administration, NN43001-611.
Page 297: Connecting The Components
Use the following procedure to connect the components for the IP Phone. Caution: The Avaya 1165E IP Deskphone is shipped with the stand locked in the wall-mount position. To avoid damaging the IP Phone, press the wall-mount lever located under the Handsfree key to release the stand and gently rotate it away from the IP phone.
Page 298 Avaya 1165E IP Deskphone Figure 59: Stand cover removed 3. Your Avaya 1165E IP Deskphone can be powered by standard IEEE 802.3af Power over Ethernet (Classification 2) or by AC power. To use Power over Ethernet, where power is delivered from the Ethernet Switch over the LAN cabling infrastructure to the phone (IEEE 802.3af), additional use of AC power is not supported.
Page 299 Installation and configuration Figure 60: Avaya 1165E IP Deskphone connections 4. Install the handset. Connect the end of the handset cable with the short straight section into the handset. Connect the end of the handset cable with the long straight section to the back of the phone, using the RJ-9 handset jack.
Page 300 The PC Port does not support Auto-MDIX. Caution: Damage to Equipment Do not plug any device into your Avaya 1165E IP Deskphone Ethernet port other than an IEEE 802.3 Ethernet network connection. The Avaya 1165E IP Deskphone does not support multiple devices connected through the PC Ethernet port.
Page 301: Startup Sequence
DHCP server configuration on page 619. Startup sequence When an Avaya 1165E IP Deskphone connects to the network, it must perform a startup sequence. The elements of the startup sequence include • obtaining network access (if supported by the network infrastructure) •...
Page 302: Tftp Firmware Upgrade
Call Server. For example, the Avaya 1165E IP Deskphone can be assigned to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the Avaya 1165E IP Deskphone. For further information, see Avaya Converging the Data Network with VoIP Fundamentals, NN43001-260.
Page 303: Replacing An Avaya 1165E Ip Deskphone
6. Enter the new TN. Replacing an Avaya 1165E IP Deskphone Important: Two IP Phones cannot share the same TN. You must remove the Avaya 1165E IP Deskphone that currently uses the TN. Replacing an Avaya 1165E IP Deskphone 1. Obtain the node and TN information of the phone you want to replace.
Page 304: Removing An Avaya 1165E Ip Deskphone From Service
1. Disconnect the Avaya 1165E IP Deskphone from the network or turn the power off. The service to the PC is disconnected as well if the PC connects to the Avaya 1165E IP Deskphone. If the Avaya 1165E IP Deskphone was automatically configured, the DHCP lease expires and the IP address returns to the available pool.
Page 305: Chapter 17: Avaya 1100 Series Expansion Module
314 • Firmware on page 316 Description The Avaya 1100 Series Expansion Module is supported on the following IP Phones • Avaya 1120E IP Deskphone • Avaya 1140E IP Deskphone • Avaya 1150E IP Deskphone • Avaya 1165E IP Deskphone The Expansion Module is a hardware component that connects to the IP Phones and provides additional line appearances and feature keys.
Page 306: Features
The Avaya 1120E IP Deskphone does not support Shift key functionality. Figure 62: Avaya 1140E IP Deskphone with Avaya 1100 Series Expansion Module page 306 shows an Avaya 1140E IP Deskphone with the Expansion Module attached. Figure 62: Avaya 1140E IP Deskphone with Avaya 1100 Series Expansion Module...
Page 307: Display Characteristics
• LCD display area—Each of the 18 line/feature keys on the Expansion Module has a 10- character display label (see Figure 62: Avaya 1140E IP Deskphone with Avaya 1100 Series Expansion Module on page 306). This label is set automatically; however, the user can edit the label using the controls on the IP Phone.
Page 308: Installation
The Expansion Module connects to the IP Phone using the Accessory Expansion Module (AEM) port on the IP Phone. Connecting the Expansion Module to the IP Phone on page 309 to connect the Avaya 1100 Series Expansion Module to the IP Phone. Caution:...
Page 309 Installation Connecting the Expansion Module to the IP Phone 1. Press the tilt lever to adjust the stand angle on the IP Phone. See Figure 63: Wall- mount lever on page 309. You can adjust the stand angle to maximum, instead of removing the stand.
Page 310 Avaya 1100 Series Expansion Module Figure 64: Adjusting the stand angle on the IP Phone 2. At the back of the IP Phone, remove the rubber plug from the Accessory Expansion Module (AEM) port. Place the connecting arm of the Expansion Module behind the IP Phone and align the Expansion Module connection plug to the AEM port on the back of the IP Phone.
Page 311: Expansion Module Startup Initialization
Expansion Module startup initialization Figure 65: Connecting the Expansion Module 4. If connecting a second, or a third Expansion Module, repeat steps 2 to 4. The second Expansion Module is attached to the right side of the first Expansion Module. The third Expansion Module is attached to the right side of the second Expansion Module.
Page 312: Operating Parameters
The Avaya 1120E IP Deskphone does not support Shift key functionality. If only one Expansion Module is configured in LD 11, but two or three Expansion Modules are detected on an Avaya 1120E IP Deskphone, the second and third Expansion Modules are IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 313: Avaya 1140E, 1150E And 1165E Ip Deskphones
This means that lines and features on keys 32 to 67 can cause the Avaya 1120E IP Deskphone to ring, but there is no way to answer it. An error message displays to alert the administrator that the hardware configuration does not match the administered configuration.
Page 314: Services Key Operation
Avaya 1100 Series Expansion Module configuration. When a third Expansion Module is detected, the TPS changes the key assignments to display across all three Expansion Modules. Services key operation Use the Services key to access the diagnostic mode, user settings and certain features on the IP Phone.
Page 315: Display Diagnostics
DN/feature key display areas. The telephone on-hook icon is displayed for all DN/feature keys. Table 58: Display diagnostic operation on the IP Phone and the Avaya 1100 Series Expansion Module on page 315 shows the display diagnostic operation on the IP Phones and the Expansion Module.
Page 316: Firmware
For more information about TFTP Server firmware upgrade, see TFTP Server on page 631. For more information about Expansion Module, see Avaya 1100 Series Expansion Module User Guide, NN43130-101. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 317: Chapter 18: Ip Deskphones With Sip Software
Table 59: IP Phones with SIP software Supported IP Deskphones Documents and User Guides with SIP software Avaya 1120E IP Deskphone Avaya 1120E IP Deskphone with SIP Software User Guide, NN43112-101 SIP Software for Avaya 1100 Series IP Deskphones-Administration, NN43170-600...
Page 318 IP Deskphones with SIP software IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 319: Chapter 19: Features
Chapter 19: Features Contents This section contains the following topics: • Telephony features on page 319 • Network features on page 365 Telephony features The IP Deskphones support the following features (unless otherwise stated). • WML Browser on page 358 •...
Page 320: Disable Mute Function On Ip Phones
To take the call off hold, press the mute key again or press the DN key. For more information, see “IP Phone Disable Mute function” in Avaya Features and Services (NN43001-106). IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 321: Password Protection For Language And Feature Key Label Changes On Ip Phone Services Menu
Services provides a Corporate Directory application, that generates the corporate directory file and uploads it to Avaya CS 1000 systems. For information about using Corporate Directory from IP Phones, see the appropriate user guide. For details about Corporate Directory, see Avaya Features and Services Fundamentals, NN43001-106.
Page 322: Personal Directory
Redial List with IP Phones, see the appropriate user guide. For more information about the Redial List feature, see Avaya Features and Services Fundamentals, NN43001-106. Redial List is not supported on the 2001 IP Phone, Avaya 2033 IP Conference Phone, Avaya 1110 IP Deskphone, or Avaya 1210 IP Deskphone. Callers List You must press the Directory key to access the Callers List.
Page 323: Ip Phone Single-Line-Display Of Pd, Cl, Rl, And Corporate Directory Additional Information
For more information about the Callers List feature, see Avaya Features and Services Fundamentals, NN43001-106. Callers List is not supported on the 2001 IP Phone, Avaya 2033 IP Conference Phone, Avaya 1110 IP Deskphone, or Avaya 1210 IP Deskphone. IP Phone single-line-display of PD, CL, RL, and Corporate Directory...
Page 324: Secure Ip Call Recording
Features For more information about the IP Call Recording feature, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125 and Avaya Automatic Call Distribution Fundamentals, NN43001-551. Secure IP Call Recording The Secure IP Call Recording feature adds security to the duplicated media stream from the IP Phone to the call recorder.
Page 325: Virtual Office
IP Phone. For information about using Virtual Office on an IP Phone, see the appropriate user guide. For more information about the Virtual Office feature, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125 and Avaya Features and Services Fundamentals, NN43001-106.
Page 326: Virtual Office Login And Logout Soft Key Display
CS 1000 remote branch to register with the main site. If you require the branch survivability function, use the network wide office without DVLA configured on the IP Phones. For more information, see “Virtual Office-only IP Phones” in Avaya Features and Services (NN43001-106). Virtual Office logout during midnight routines This feature allows automatic logout during the midnight routines of inactive IP Phones with CLS Default Virtual Office Login Allowed (DVLA).
Page 327: Virtual Office Login/Logout For Multiple Line Appearance
Telephony features For more information, see “Virtual Office logout on IDLE condition” in Avaya Features and Services (NN43001-106). Virtual Office Login/Logout for Multiple Line Appearance This feature allows Virtual Office login/logout when there is Multiple Line Appearance of other telephones on an IP Phone when one of line keys is in use; that is, a call to a multiple- appearance DN is originated or terminated by another appearance.
Page 328: Emergency Services For Virtual Office
This feature is not applicable to IP Phones without feature keys, such as the 2001 IP Phone, Avaya 1110 IP Deskphone, and Avaya 2033 IP Conference Phone. For more information, see “Call Deflect for IP Phones” in Avaya Features and Services (NN43001-106).
Page 329: Active Call Failover
IP Phone to do so. IP Phones clear all call information if they register to a Signaling Server or Line Terminal Proxy Server (LTPS) that does not support the ACF feature. For more information about Active Call Failover, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125.
Page 330: Media Security
The Avaya 2050 IP Softphone supports media security for CS 1000 Release 5.0 and later. The Avaya 2050 IP Softphone supports UNIStim key (USK) SRTP media encryption only. Media security is not available on the Avaya 1210, 1220, and 1230 IP Deskphones for the following payloads: G.711 10ms, G.723 10ms, and G.729 10ms...
Page 331 RTP. All other payloads are supported for PSK SRTP. USK SRTP supports all payloads. Important: The Avaya 1210 IP Deskphone, Avaya 1220 IP Deskphone, and Avaya 1230 IP Deskphone do not support 10ms G.729. Configuration For Avaya Communication Server 1000 Release 5.0 or later, you can configure a system-wide configuration setting (USK SRTP), which controls whether or not the CS 1000 system is capable of providing Media Security.
Page 332 443. To configure PSK SRTP on IP Phones, see the following procedures: • 2001 IP Phone, 2002 IP Phone, 2004 IP Phone, Avaya 1110 IP Deskphone, Avaya 1210 IP Deskphone, Avaya 1220 IP Deskphone, and Avaya 1230 IP Deskphone—Enabling...
Page 333 1. Disconnect then reconnect the power on the IP Phone to reset it. 2. When the Avaya logo appears, press each of the four soft keys at the bottom of the display in sequence from left to right, one at a time.
Page 334: Unistim Security With Dtls
1. Disconnect then reconnect the power on the IP Phone to reset it. 2. When the Avaya logo appears, press each of the four soft keys at the bottom of the display in sequence from left to right, one at a time.
Page 335: Https Security
IP Deskphones supporting DTLS Currently, the following IP Deskphones support DTLS signaling encryption (after applicable firmware upgrade): • Avaya 1200 Series IP Deskphones (Avaya 1210/1220/1230 IP Deskphone) • Avaya 1100 Series IP Deskphones (Avaya 1110/1120E/1140E/1150E/1165E IP Deskphone) • Avaya 2007 IP Deskphone •...
Page 336: Unistim Signalling Security
When the IP Phone connection to the GXAS is secure, a security icon appears at the top right corner of the Avaya 1120E IP Deskphone and Avaya 1140E IP Deskphone display screen, and at the bottom of the Avaya 2007 IP Deskphone display screen, just above the application button.
Page 337: Live Dialpad
This feature prevents the Branch User ID (BUID) overwriting the date and time on the 2002 IP Phone, Avaya 1120E IP Deskphone, and Avaya 1220 IP Deskphone This feature also stops infinite scrolling on the 2001 IP Phone, Avaya 1110 IP Deskphone, Avaya 1210 IP Deskphone, and Avaya 2033 IP Conference Phone.
Page 338: Languages
• German • Greek • Hebrew • Hungarian • Italian • Japan Kanji • Japan Katakana • Korean • Latvian • Norwegian • Polish • Portuguese • Russian • Spanish • Swedish • Turkish IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 339: Screen Saver Slideshow Avaya 2007 Ip Deskphone
Language enhancement on page 617. Avaya 1110 IP Deskphone and Avaya 1210 IP Deskphone supports two-line mode. The IP Phone display changes from three-line mode to two-line mode when the language is Greek, Hebrew, Arabic, Chinese Simplified, Chinese Traditional, Japanese, and Korean. The IP Phone displays two-line mode for these languages as the characters require more space.
Page 340 Storing screen saver images To send screen saver images to your phone, add a new section, called [IMAGES], to the i2007.cfg file. The [IMAGES] section can reside by itself or with the [FW] and [FONT0N] IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 341 Telephony features sections. Configure the section using the command lines and specify the files you want to copy. Then use a TFTP server to send images to the configuration file. Following are the command lines you can use in the [IMAGES] section of the i2007.cfg file: •...
Page 342: Screen Saver Slideshow For Avaya 1165E Ip Deskphone
FILENAME 2007pics/screensaver6.jpg Screen Saver Slideshow for Avaya 1165E IP Deskphone The screen saver includes a photo slide show feature for the Avaya 1165E IP Deskphone. You can use the Screen Saver Slideshow feature to download images onto the phone for sequential display after the screen saver activates.
Page 343: General Operation
Telephony features General operation The screen saver slideshow cycles through a list of user-supplied images in the phone. The default value for the Screen Saver Slideshow feature is Off. You can use the ScreenSaver option in the Display Settings dialog to delay the start of the slide show after the phone becomes idle.
Page 344 You can delete screen saver image files in the following ways: • overwrite the file • delete all the image files To overwrite an image file, download an image file with an identical name. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 345: Background Image For Avaya 1165E Ip Deskphone
FILENAME 1165Epics/screensaver4.jpg FILENAME 1165Epics/screensaver5.jpg FILENAME 1165Epics/screensaver6.jpg Background image for Avaya 1165E IP Deskphone You can select a picture as the background for the current theme of the phone. You can download or copy the background image from the USB flash drive.
Page 346 Following are the command lines you can use in the [IMAGES] section of the 1165e.cfg file: • DOWNLOAD_MODE (required) • VERSION (required) • DELETE_FILES (optional) • REPLACE_BKGRND (optional) • FILENAME (one file name per image file) IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 347 Telephony features • PROTOCOL (required; value = TFTP) • SERVER_IP (optional if the address is the same as the one sending the .cfg file) Following are the download modes that determine how the phone software processes the [IMAGES] section: • DOWNLOAD_MODE=FORCED •...
Page 348: Key Number Assignments
This section describes the key number assignments for the 2001 IP Phone, 2002 IP Phone, 2004 IP Phone, Avaya 2007 IP Deskphone, Avaya 1110 IP Deskphone, Avaya 1120E IP Deskphone, Avaya 1140E IP Deskphone, Avaya 1150E IP Deskphone, Avaya 1165E IP Deskphone, Avaya 1210 IP Deskphone, Avaya 1220 IP Deskphone, and Avaya 1230 IP Deskphone.
Page 349 Telephony features Avaya 1150E IP Deskphone feature key number assignments This section describes the following keys supported on the Avaya 1150E IP Deskphone: • Self-labeled line/programmable feature keys on page 349 • ACD fixed feature keys on page 349 •...
Page 350: Record On Demand
For further information, see Context-sensitive soft key label on page 273. Figure 51: Avaya 1150E IP Deskphone display area on page 272 shows the Avaya 1150E IP Deskphone display area. Key number mappings at the Call Server align with the 2004 IP Phone.
Page 351: G.722 Codec Support
Telephony features Record and SaveCall are displayed on the phone for ROD and SAVE keys respectively. For more information about the Record on Demand feature, see Avaya Features and Services Fundamentals, NN43001-106. G.722 codec support This feature enables IP Phones to use the wideband G.722 codec for improved audio. The following table describes the IP Phone support for the feature.
Page 352: Push Agent
The following table describes the phones supported and the types of messages that can be handled. Table 69: IP Deskphone support for push messages Phone Text Graphics Audio Avaya 2007 IP Deskphone Avaya 1110 IP Deskphone Avaya 1120E IP Deskphone Avaya 1140E IP Deskphone Avaya 1150E IP Deskphone Avaya 1165E IP...
Page 353 Display Content in the form of a WML page can be pushed to the WML browser with an optional alert. (Applies to Avaya 1140E/1150E/1165E/2007 IP Deskphones only) Top Line push Top Line Push is used to send a single-line text message that is displayed on the top line of the display of the IP Deskphone for 30 seconds.
Page 354 • In Avaya 1110/ 1210/1230 IP Deskphones, Top Line is displayed in the context line overlapping the context, date and time fields • In Avaya 1220 IP Deskphones, Top Line is displayed in infoline 0 in the same manner as the 1120E IP Deskphone.
Page 355 Telephony features The IP Deskphone rejects normal receive audio push when: • the IP Deskphone is alerting an incoming call • there is currently a receive or transmit audio push in progress • the IP Deskphone is in an active call Barge mode receive Audio push: The IP Deskphone plays the received audio content through the speakerphone when handset is ON hook.
Page 356 Push Agent configuration Push Agent Port, Capabilities, Trusted Servers and Subscription parameters can be defined in the provisioning file or can be configured manually using the IP Deskphone’s GUI (Avaya 1120E/1140E/1150E/1165E, 2007 IP Deskphone) or text user interface (Avaya 1110 IP Deskphone, 1200 Series IP Deskphones) in the Network Configuration Dialog.
Page 357 Telephony features The Push Agent parameters are summarized in the following table: Parameter description Values Default Port: 80-65535 Capabilities: 4 ASCII decimal digits, 0000 0000 to 2222 Trusted Srvs: 0 to 255 ASCII characters: null zero or more domain/path strings, separated by commas without any intervening spaces Subscription:...
Page 358: Wml Browser
This parameter is used to provide a list of URLs of servers to which the phone sends information that could be useful to Push applications. Example:http://127.0.0.1/subscribe.asp,http://avaya.com/subscribe/,http:// sjavaya.avaya.com:8000/cgi/subscribe is a list of three subscription servers. Audio Push Ring Timer: This timer blocks the normal receive Audio Push from playing during the ring cycle of the IP Deskphone.
Page 359 The following table describes the support for the WML Browser on the IP Deskphones. Table 72: WML Browser support on the IP Phones Phone Support Avaya 1110 IP Deskphone Avaya 1120E IP Deskphone Avaya 1140E IP Deskphone Avaya 1150E IP Deskphone...
Page 360 IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 361 Telephony features prev setvar refresh setvar timer access meta postfield plat setvar prev setvar refresh setvar noop onevent postfield setvar noop prev setvar refresh setvar WML configuration Parameters to configure the operation of the WML browser can be assigned using provisioning file(s) or can be configured manually using the phone’s GUI in the Network Configuration menu.
Page 362 The WML Browser Idle Time parameter defines the number of minutes of inactivity which trigger the loading of the Idle URI page. This parameter only takes effect if the Idle URI is defined. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 363 Telephony features WML page soft keys When a WML page is displayed in the Browser on the phone display, there can be a number of soft keys displayed. There are always at least one or two fixed soft keys that are displayed. The fixed soft keys that can be displayed include: •...
Page 364 Active screen Can the Allow Allow Top Allow Web Can user phone or user Audio line Push Browsing answer phone go to Display Push calls? Push? Web browser Must first exit web browser. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 365: Network Features
Network features Active screen Can the Allow Allow Top Allow Web Can user phone or user Audio line Push Browsing answer phone go to Display Push calls? Push? HTTP Yes for barge Must first authentication in push mode: cancel dialog No for normal authentication.
Page 366: Full Duplex
Features Full Duplex In the Configuration menu, autonegotiate mode is the default setting for initial startup. Avaya recommends that autonegotiate mode is used on the network and the IP Deskphone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode;...
Page 367 • McastPktRx • 802.1x Status • EAP Status Use the following procedure to enable Full Duplex mode for the Avaya 2007 IP Deskphone. Enabling Full-Duplex mode for Avaya 2007 IP Deskphone 1. Tap the Tools icon. 2. Enter the Tools menu password (if Password protection is enabled). For information...
Page 368 UseEnabling Full Duplex mode for Avaya IP Deskphones 1120E/1140E/1150E on page 368 to enable Full Duplex mode on the Avaya 1110 IP Deskphone, Avaya 1120E IP Deskphone, Avaya 1140E IP Deskphone, and Avaya 1150E IP Deskphone. Enabling Full Duplex mode for Avaya IP Deskphones 1120E/1140E/1150E 1.
Page 369 8. Press Apply to save the settings and restart the IP Deskphone. The saved setting is read and applied to the NI ethernet port. Checking Ethernet Statistics for Avaya IP Deskphones 1120E/1140E/1150E on page 369 to confirm activation of Full Duplex mode.
Page 370: 802.1X Port-Based Network Access Control
Features Checking Ethernet Statistics for Avaya 1165E IP Deskphone 1. Double-press the Services key to open the Local Tools menu. 2. Press the left/right navigation keys to scroll to the Diagnostics menu. Then press 3 on the dialpad to open the Ethernet Statistics dialog.
Page 371 Authentication method IP Phone EAP MD5 2001 IP Phone, 2002 IP Phone, 2004 IP Phone, Avaya 2033 IP Conference Phone, Avaya 1210 IP Deskphone, Avaya 1220 IP Deskphone, Avaya 1230 IP Deskphone, Avaya 2007 IP Deskphone, Avaya 1110 IP Deskphone,...
Page 372: 802.1Ab Link Layer Discovery Protocol
• 2001 IP Phone • 2002 IP Phone • 2004 IP Phone • Avaya 2007 IP Deskphone • Avaya 1110 IP Deskphone • Avaya 1120E IP Deskphone • Avaya 1140E IP Deskphone • Avaya 1150E IP Deskphone • Avaya 1165E IP Deskphone •...
Page 373: Dynamic Host Configuration Protocol
Call Server, to the Terminal Proxy Server (TPS), or to another IP Phone. 2001 IP Phone, 2002 IP Phone, and 2004 IP Phone, Avaya 2033 IP Conference Phone, and Avaya 2050 IP Softphone can act as a DHCP client in one of two modes: •...
Page 374 Auto DHCP mode When an Avaya 2007 IP Deskphone, Avaya 1110 Series IP Deskphones, or Avaya 1200 Series IP Deskphones is configured to operate in Auto DHCP mode, the DHCP Server provides the network configuration parameters from the DHCP server.
Page 375 Network features unique class identifier and requested network configuration and Connect Server parameters for automatic configuration. IP Deskphone class identifier The IP Deskphone is designed with a unique class identifier that the DHCP server can use to identify the telephone. All IP Deskphones use the text string Nortel-i2004-A or Nortel-i2004-B. The ASCII string is sent inside the Class Identifier option of the IP Deskphone DHCP messages.
Page 376 Deskphone supports 9 vendor-specific options in this range and continues to do so for backward compatibility. However, as suggested in RFC 3942, the use of these options is discouraged to avoid potential future collisions. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 377 Network features The site-specific options are all DHCP options between 128 (0x80) and 254 (0xFE). These options are reserved for site-specific use by the DHCP RFCs. Important: Phase 0 and Phase I IP Phones cannot accept a DHCPOFFER that contains a list of OPTIONS larger than 312 bytes.
Page 378 ASCII "." signals end of structure. • "aaa" and "rrr" are ASCII encoded decimal numbers with a range of 0 to 255. They identify the "Action Code" and "Retry Count", respectively, for the associated TPS server. They IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 379 Server strings can be configured, separated with a semi-colon (;). This enables the telephone to register to two different nodes. For more information about the Enhanced Redundancy for IP Line Nodes feature, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125.
Page 380 • When using the Full DHCP option, the XAS IP address can be provided. To do this, append the XAS IP address and port to the Avaya DHCP option currently used to specify the first and second server IP address, ports, and retry and action codes. For Graphical XAS (GXAS), the action code (aaa) and retry count (rrr) must be appended.
Page 381 Network features • Table 79: Configuration string for one Connect Server and an XAS (Text) on page 381 • Table 80: Configuration string for one Connect Server and an XAS (Graphical) page 382 The following conventions are used: • The Class Identifier is separated from the servers by a comma (,). •...
Page 382 Features address in the string (where the IP Deskphone expects to find it). Avaya recommends simply repeating the IP address of the first Connect Server for the second Connect Server, to create the placeholder IP address. Table 80: Configuration string for one Connect Server and an XAS (Graphical) Nortel-i2004-A,iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk.lll:...
Page 383 Network features Format for IP Phone DHCP site-specific option This section describes the model-specific, site-specific option for the IP Deskphones. This option uses the "reserved for site specific use" DHCP options (128 to 254) (refer to RFC 1541 and RFC 1533), and must be returned by the DHCP server as part of each DHCPOFFER and DHCPACK message for the Internet Telephoneto accept these messages as valid.
Page 384 However, the client knows its own MAC address and includes it in the Client hardware address field. The client can also have a list of parameters it would like to acquire and can request them IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 385 DHCP options as sub-options. For example, the IP Phone 2004 requires vendor specific Voice Gateway Media Card information. The vendor, Avaya, decided to carry this information in one of several Site Specific options and then encapsulate it into option 43. Since the information is specific to an Avaya product, it is vendor-specific.
Page 386 Features encoded in a Site Specific option. Avaya has provided a list of five possible Site Specific option codes to implement the Voice Gateway Media Card information. Only one of the five codes must be configured to carry the information, but the choice is available to offset the possibility that the option code chosen has been used for other purposes.
Page 387 Network features 7. If the IPs match and there is no problem supplying the requested information, the DHCP server assigns the IP address to the client by sending a DHCPACK. 8. If the final offer is not rejected, the IP acquisition sequence is complete. Case 2 The IP acquisition is unsuccessful if either the server or the client decides not to participate, as follows:...
Page 388 DHCP Auto Discovery, it returns the VLAN IDs. Separate DHCP vendor-specific entries are needed for the Full DHCP data and the VLAN Auto Discovery data. When using the VLAN Auto Discovery, both Full DHCP and VLAN Auto Discovery must be configured. Full DHCP IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 389 Network features and Auto VLAN are implemented as separate functions in the IP Phone firmware. However, in practice, Full DHCP and Auto VLAN are frequently used together. Full DCHP DHCP support in the IP Phone requires sending a "Class Identifier" option with the value "Nortel-i2004-A"...
Page 390 390 shows the "pieces" of the Nortel option string. The Nortel designator Nortel-i2004-A is separated from the Connect Server strings using a comma. The Connect Servers are separated using a semi-colon. Table 85: Nortel option string Nortel-i2004- A,iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk.lll:pppp,aaa,rrr. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 391 Server strings can be configured, separated with a semi-colon (;). This enables the telephone to register to two different nodes. For more information about the Enhanced Redundancy for IP Line Nodes feature, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125.
Page 392 Format of the field The format of the field is: Type, Length, Data. Type (1 octet): There are five choices: • 0x80 (128) • 0x90 (144) IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 393: Gratuitous Address Resolution Protocol
Automatic QoS Avaya Automatic Quality of Service (QoS) simplifies the configuration of QoS in a network to ensure that different types of network traffic are properly prioritized and forwarded. When enabled, Avaya Automatic QoS support automatically sets the Differentiated Services Code...
Page 394 Point (DSCP) field in the IP packets of the supported devices. You can continue to select your own DSCP values. Avaya Automatic QoS does not use a specific end point device type or specific VLAN to define the QoS setting, which simplifies the provisioning of QoS and guarantees that Avaya applications receive the desired QoS treatment.
Page 395: Chapter 20: X.509 Certificates
Signaling Servers and Media Cards. Unified Communications Manager provides a centralized console for managing X.509 certificates, including issuing certificates, distributing certificates to Avaya Communication Server 1000 devices (for example, a SIP Gateway), revoking certificates, and managing the trusted CA certificate list on Communication Server 1000 devices.
Page 396: Device Certificate
Avaya certificate. Also, the phone software can now support multiple signatures on a file, which can be signed by Avaya certificate and a customer certificate, or by two different customer certificates. If a file requires multiple signatures to be authenticated, only one of the signatures must be validated.
Page 397 Certificate installation customer’s Certificate Authority (CA). The CA can be a third party CA or a self-signed root certificate. For certificate chaining, the TLS server or the digital file signing process must ensure that all certificates in the chain up to, but not including, the trust anchor are provided. Otherwise, the certificate chain cannot be validated by the phone.
Page 398 If you confirm that the fingerprint is correct, all certificates in the file validate and save. You cannot use this method to validate Avaya certificates. Manual A uses a 20 digit (64 bit) fingerprint. You must confirm the fingerprint, which appears on the screen.
Page 399 Certificate installation Figure 73: Fingerprint value screen You must verify the fingerprint is correct and either select Accept or Reject, based on the verification. A 5-minute timeout occurs so you can perform the verification, after which the screen disappears. The file rejects if you take no action. Manual B Manual B uses a 20 digit fingerprint.
Page 400 Do not change any information from the original file content that was used to create the signature. Otherwise the signature becomes invalid and new signature must be created. Figure 74: Signed certificate file on page 401 shows an example of a signed certificate file. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 401 Certificate installation Figure 74: Signed certificate file Signed file script You can use the following script to generate a signed file using OpenSSL (version 0.9.8a or greater) on Linux. The input requirements in the script include: • Unsigned data file •...
Page 402 Table 87: OpenSSL-based Windows script for file signing REM %1 - Input Unsigned File REM %2 - Signing Certificate REM %3 - Signing Certificate Private Key REM %4 – Output Signed File set unsigned_file=%1 set sign_cert_file=%2 set sign_cert_pk_file=%3 set signed_file=%4 IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 403: Configuration File
Certificate installation REM Setup temporary files set tmp_signature_file="sig.tmp" REM Create a detached signature openssl smime –sign –in %unsigned_file% –signer %sign_cert_file% –outform PEM –binary –inkey %sign_cert_pk_file% –out %tmp_signature_file% REM Now append the signature to the unsigned file copy /y /b %unsigned_file% + %tmp_signature_file% %signed_file% REM Clean up del %tmp_signature_file% You can use other Certificate Management systems if the system includes the ability to...
Page 404 Avaya recommends that you place the [USER_KEYS] section before all sections so that subsequent downloads do not fail. Avaya supplied files are always signed. You can specify TFTP, HTTP, or FTP protocol. You can specify more than one FILENAME although be careful when you use this feature with certificates as only the first certificate file can download unsigned.
Page 405 Certificate installation Security parameter Description Acceptable values (default)—you must accept a displayed VAL_MANUAL_A fingerprint VAL_MANUAL_B —you must enter the correct fingerprint VAL_NO_MANUAL —always reject unsigned Security Policy files This parameter defines how an unsigned Certificate file CUST_CERT_ACCEPT (USER_KEYS) authenticates when downloaded to a phone without an installed customer certificate (for example, the first certificate download only).
Page 406 (Security Policy, Certificates, Device Configuration) must be signed or they reject. If you use the same CA for EAP-TLS and for the file signing, which Avaya recommends, it is not necessary to install any other certificates. This means that you are not required to add [USER_KEYS] to the configuration file.
Page 407 Certificate installation Figure 75: Certificate file with one certificate on page 407 provides an example of the certificate file with one certificate. Figure 75: Certificate file with one certificate Figure 76: Certificate file with more than one certificate on page 408 provides an example of the certificate file with more than one certificate.
Page 408: Certificates On Redeployed Ip Phones
For example, if Service Provider certificates are on the phone and the default Security Policy is in use, then you must restore the factory defaults on the IP Phone before you can install new certificates. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 409: Security Log
If you invoke Restore factory default, the security settings restore to the following default values: • Delete all non-Avaya certificates and non-Avaya CRLs from the phone • Purge all security log entries on the phone • Restore the “last-known-time” to the factory default value •...
Page 410 X.509 Certificates IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 411: Chapter 21: Regulatory And Safety Information
• Connect the equipment into an outlet on a circuit different from that to which the receiver connects. • Consult the dealer or an experienced radio/TV technician for help. The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user authority to operate the equipment.
Page 412: Other Compliancies
Other Safety Approvals : IEC 60950-1: ITE equipment - Safety - Part 1: General requirements. Other compliancies US/Canada—Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 413: For Those Devices Equipped With Bluetooth ® Wireless Technology
EU Countries—This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http:// www.avaya.com or from the Avaya GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany. Australia: AS/ACIF S004—Voice Frequency Performance Requirements for Customer Equipment ®...
Page 414: Denan Regulatory Notice For Japan
Regulatory and safety information DenAn regulatory notice for Japan IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 415: Appendix A: Local Tools Menu
419 Introduction This section describes the Local Tools menu for the Avaya 1110 IP Deskphone, Avaya 1120E IP Deskphone, Avaya 1140E IP Deskphone, Avaya 1150E IP Deskphone, Avaya 1165E IP Deskphone, Avaya 2007 IP Deskphone, Avaya 1210 IP Deskphone, Avaya 1220 IP Deskphone, Avaya 1230 IP Deskphone.
Page 416: Local Tools Menu Password Feature Limitations
• Preferences • Local Diagnostics • Network Configuration • Touch Panel Setup (Avaya 2007 IP Deskphone only) • Display Settings (varies by phone type) • USB Devices (varies by phone type) If an incorrect password is entered, the areas of the local menu do not open and you are permitted a maximum of two more attempts to enter the correct password.
Page 417: Controlling The Menu Lock
Controlling the menu lock Controlling the menu lock for Avaya 2007 IP Deskphone You can control the menu lock for the Avaya 2007 IP Deskphone in the following ways: • Auto Config menu option—Tap the Tools icon on the display. Tap Network Configuration and then tap Auto.
Page 418: Controlling The Menu Lock For Other Ip Phones
If the IP Phone is configured for Auto Lock, the IP Phone processes any of the menu lock configuration items when they are received using DHCP or a provisioning file. The menu lock items are ignored if the IP Phone is configured to one of the manual menu lock modes. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 419: Accessing The Local Tools Menu
(for example, press 2 1 to show the IP Set & DHCP Information menu on the Avaya 1140E IP Deskphone) or you can use the navigation keys to scroll through the list of menu items and press the Enter key.
Page 420: Local Tools Menu For Avaya 2007 Ip Deskphone
Local Tools menu For information about the Local Tools menu for the Avaya 1110 IP Deskphone, 1210 IP Deskphone, 1220 IP Deskphone, and 1230 IP Deskphone, see Local Tools menu for Avaya 1110, 1210, 1220, and 1230 IP Deskphones on page 440 .
Page 421 • IP Network Statistics • IP Set Information • Advanced Diag Tools • DHCP Information For more information about the Avaya 2007 IP Deskphone Local Diagnostics menu, see Phone diagnostic utilities on page 561 Touch Panel Setup Use the Touch Panel Setup tool to calibrate the touch panel and stylus.
Page 422: Local Tools Menu For Avaya 1100 Series Ip Deskphones
Local Tools menu for Avaya 1100 Series IP Deskphones Figure 77: Local Tools menu options on page 422 shows the options in the Local Tools menu for the Avaya 1120E IP Deskphone, Avaya 1140E IP Deskphone, and Avaya 1150E IP Deskphone. Figure 77: Local Tools menu options...
Page 423 • Back Light: When the box is selected, the buttons on the Avaya Enhanced USB Headset adapter are illuminated or the blue LEDs on the Avaya Mobile USB Headset Adapter are illuminated.
Page 424 561. Network Configuration Use the Network Configuration menu item to configure the Avaya 1120E IP Deskphone, Avaya 1140E IP Deskphone, Avaya 1150E IP Deskphone, Avaya 1165E IP Deskphone and to display information, which was configured during installation. You can access the Network Configuration menu using one of the following methods •...
Page 425: Local Tools Menu For Avaya 1100 Series Ip Deskphones
The Tools menu is unlocked, and remains active for five minutes. Local Tools menu for Avaya 1100 Series IP Deskphones The following table shows the options in the Local Tools menu for the Avaya 1120E IP Deskphone, Avaya 1140E IP Deskphone, and Avaya 1150E IP Deskphone.
Page 426 2. Partial Menu Lock 3. Disable Menu Lock 4. Auto Lock 5. Lock Now Preferences The Preferences submenu offers the following choices 1. Display Settings 2. Languages... 3. Headsets... ® 4. Bluetooth Setup 1. Display Settings IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 427 • Back Light: When the box is selected, the buttons on the Avaya Enhanced USB Headset adapter are illuminated or the blue LEDs on the Avaya Mobile USB Headset Adapter are illuminated.
Page 428 561. Network Configuration Use the Network Configuration menu item to configure the Avaya 1120E IP Deskphone, Avaya 1140E IP Deskphone, Avaya 1150E IP Deskphone, Avaya 1165E IP Deskphone and to display information, which was configured during installation. You can access the Network Configuration menu using one of the following methods •...
Page 429 Local Tools options • 4. Auto Lock • 5. Lock Now 1. Full Menu Lock When this option is selected, you are prompted to enter the fixed password whenever the Services key is double-pressed. 2. Partial Menu Lock When this option is selected, you are prompted to enter the fixed password whenever you access the Local Diagnostics and the Network Configuration sub menus.
Page 430: Local Tools Menu For Avaya 1165E Ip Deskphone
Local Tools menu Local Tools menu for Avaya 1165E IP Deskphone This section shows the Local Tools menu for the Avaya 1165E IP Deskphone. Figure 78: Local Tools menu options Preferences The Preferences submenu offers the following choices 1. Display Settings 2.
Page 431 2. Languages Use this item to select the language of the IP Phone. 3. Headsets... Headsets sub menu controls which headset is enabled for use on the phone. Avaya 1165E IP ® Deskphone supports headsets with wired, USB, and Bluetooth interfaces.
Page 432 - If a file is selected, you are prompted for the confirmation of delete operation and then the file is deleted. - If a folder is selected on the phone, you are prompted for confirmation to delete all contents of the folder. You cannot delete the folder. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 433 6. Background The Avaya 1165E IP Deskphone has the ability to display a background image on its telephone screen. You can browse the images in the /images directory of the IP Phone and select one to be used as a background image for the UI. The filenames of all image files stored in the phone’s /images directory are listed here.
Page 434: Local Tools Menu For Avaya 1165E Ip Deskphone
Local Diagnostics and the Network Configuration sub menus. • 2. USB Locks: The USB locks is a new feature on the Avaya 1165E IP Deskphone. It controls which device you can use on the USB port of the phone. USB Locks sub menu offers the following choices.
Page 435 Local Tools options Display Settings Languages Headsets BlueTooth Setup File Manager Background Diagnostics IP Set Information Network Diagnostic Tools Ethernet Statistics IP Network Statistics USB Devices License Information VPN Statistics Certificate Information DHCP Information Configuration Network Configuration Advanced Diag Tools Locks Preferences The Preferences submenu offers the following choices...
Page 436 2. Languages Use this item to select the language of the IP Phone. 3. Headsets... Headsets sub menu controls which headset is enabled for use on the phone. Avaya 1165E IP ® Deskphone supports headsets with wired, USB, and Bluetooth interfaces.
Page 437 • Back Light: When the box is selected, the buttons on the Avaya Enhanced USB Headset adapter are illuminated or the blue LEDs on the Avaya Mobile USB Headset Adapter are illuminated.
Page 438 6. Background The Avaya 1165E IP Deskphone has the ability to display a background image on its telephone screen. You can browse the images in the /images directory of the IP Phone and select one to be used as a background image for the UI. The filenames of all image files stored in the phone’s /images directory are listed here.
Page 439 Local Diagnostics and the Network Configuration sub menus. • 2. USB Locks: The USB locks is a new feature on the Avaya 1165E IP Deskphone. It controls which device you can use on the USB port of the phone. USB Locks sub menu offers the following choices.
Page 440: Local Tools Menu For Avaya 1110, 1210, 1220, And 1230 Ip Deskphones
- Lock USB Flash Drive: This check box allows you to lock or unlock the USB flash drive support. Local Tools menu for Avaya 1110, 1210, 1220, and 1230 IP Deskphones This section shows the Local Tools menu for the Avaya 1110, 1210, 1220, and 1230 IP Deskphones. • 1. Preferences - 1. Contrast - 2.
Page 441 • Select 3. Network Configuration from the Local Tools menu. For information about Network Configuration, see Provisioning the IP Phones page 443 and Manual provisioning of Avaya 1110 IP Deskphone and Avaya 1200 Series IP Deskphones on page 493. Lock Menu...
Page 442 Local Tools menu IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 443: Appendix B: Provisioning The Ip Phones
The following IP Phones support manual provisioning • 2001 IP Phone • 2002 IP Phone • 2004 IP Phone • Avaya 2033 IP Conference Phone • Avaya 2007 IP Deskphone • Avaya 1210 IP Deskphone • Avaya 1220 IP Deskphone •...
Page 444: Description
The following sections provide information about the applicable IP Phone. • Manual provisioning of Avaya 1110 IP Deskphone and Avaya 1200 Series IP Deskphones on page 493—Avaya 1110 IP Deskphone, Avaya 1210 IP Deskphone, Avaya 1220 IP Deskphone, and Avaya 1230 IP Deskphone •...
Page 445: Automatic Provisioning
Automatic provisioning Avaya 1140E IP Deskphone, Avaya 1150E IP Deskphone, and Avaya 1165E IP Deskphone • Manual provisioning of Avaya 2000 Series IP Deskphone on page 515—2001 IP Phone, 2002 IP Phone, 2004 IP Phone, and Avaya 2033 IP Conference Phone...
Page 446: Configuration
Provisioning the IP Phones Figure 79: Provisioning life cycle The Avaya 2007 IP Deskphone, Avaya 1110 Series IP Deskphones, and Avaya 1200 Series IP Deskphones support LLDP, DHCP, configuration files, and UNIStim automatic provisioning methods. The 2001 IP Phone, 2002 IP Phone, and 2004 IP Phone support LLDP, DHCP, and UNIStim automatic provisioning methods but the phones do not support configuration files.
Page 447: Auto Provisioning Page For Graphical User Interface
GUI, see Configuration page for graphical user interface on page 451. The following IP Deskphones support a text-based user interface: • Avaya 1110 IP Deskphone • Avaya 1210 IP Deskphone • Avaya 1220 IP Deskphone • Avaya 1230 IP Deskphone The Network Configuration menu shows the configuration parameters that are configured as Manual on the Auto Provisioning page.
Page 448 S1 PK [ ] S2 IP [ ] S2 Port [ ] S2 Action [ ] S2 Retry [ ] S2 PK [ ] Ntwk Port Speed: [ ] Ntwk Port Duplex [ ] IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 449 SSH Enable [ ] SSH User ID [ ] SSH Password [ ] Screen Contrast [ ] Screen Brightness [ ] Avaya 2007 IP Deskphone and Avaya 1165E IP Deskphone Screen Backlight [ ] Slideshow Avaya 2007 IP Deskphone and Avaya 1165E IP...
Page 450 Apply. Press Cancel to exit the Configuration menu without saving the changes. On the Avaya 1165E IP Deskphone, pressing Cancel returns the display to the Configuration menu; while on the other GUI-based phones, pressing Cancel exits the local menu.
Page 451 Apply. Press Cancel to exit the Configuration menu without saving the changes. On the Avaya 1165E IP Deskphone, pressing Cancel returns the display to the Configuration menu; while on the other GUI-based phones, pressing Cancel exits the local menu.
Page 452 XAS IP XAS Port Voice 802.1Q Voice VLAN Source Voice VLAN Filter Voice Control pBits Voice Media pBits Avaya Auto QOS DSCP Override Voice Control DSCP Voice Media DSCP PC Port Enable PC Port Speed PC Port Duplex PC Port UntagAll Data 802.1Q...
Page 453 Configuration page for text user interface Press Cfg on the Auto Provisioning page to access the Configuration page. For manual configuration steps, see Manual provisioning of Avaya 1110 IP Deskphone and Avaya 1200 Series IP Deskphones on page 493. If you configure parameters for automatic provisioning in the Auto Provision page, the parameter appears dimmed in the Configuration page.
Page 454: Automatic Configuration
Options or input Description Automati Manual EAP mode Disable EAP disabled MD5 encryption PEAP PEAP encryption TLS encryption ID 1 4 to 20 characters EAP ID ID 2 4 to 20 characters EAP ID IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 455 Description Automati Manual Password 4 to 12 characters EAP password Enable VPN checked Enable VPN unchecked Disabled Protocol Avaya VPN VPN router type Mode Aggressive IKE Mode Main IKE Mode Authentication PSK Authentication X.509 X.509 Authentication PSK UserID Up to 64...
Page 456 TPS server 2 retry count S2 PK 16 hex characters TPS server 2 PK string For example, 0 to 9 or A to F. Ntwk Port Speed Auto Auto sense 10BT Forced 10BT 100BT Forced 100BT IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 457 Automatic provisioning Config option Options or input Description Automati Manual Ntwk Port Duplex Auto Auto negotiate Force Full Forced full duplex Force Half Forced half duplex Graphical XAS Text Mode Text XAS used Graphical Graphic XAS used Secure Graphical Secure Graphic XAS used XAS IP IP address...
Page 458 Description Automati Manual TLV, UNIStim, or default value of 1. 0 to 7 Force media related priority bits to chosen value. Enable Avaya Auto checked Enable automatic QOS provisioning by Avaya applications unchecked Disable automatic QOS provisioning by Avaya applications...
Page 459 Automatic provisioning Config option Options or input Description Automati Manual Data Priority Bits Auto Use value from the info block or default of 7. 0 to 7 Force all priority bits to chosen value. PC-Port Untag All checked Removes the 802.1Q header from a packet before it forwards to the IP Phone PC port.
Page 460 Subscription up to 255 one or more URLs, characters separated by comma, no spaces Audio Push Ring up to 2 digits 0 – 60 seconds Timer WML Browser IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 461 Brightness 0 to 15 Configures brightness values. Backlight timer 0 to 8 Configures backlight timer values. Slideshow - Avaya 0 to 7 Configures inactivity 2007 IP Deskphone, timer to initiate the digital Avaya 1165E IP picture slideshow. Deskphone) Display Dim...
Page 462 Disable USB port Lock USB Mouse Checked Prevents USB mouse device usage on USB port Unchecked Allows USB mouse device usage Lock USB Keyboard Checked Prevents USB keyboard device usage on USB port IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 463 Secure Call Record encryption No encryption Callrec Call recorder type N — Avaya Call Recorder O — other call recorder You can reset the IP Phone parameters to the factory default. For more information, see Factory default on page 487.
Page 464 /* Enable 802.1x (EAP) */ eapid1=DEV1024; /* 802.1x (EAP) device ID */ eappwd=D3c6v5; /* 802.1x (EAP) password */ cdiff=13; /* DiffServ code point for control */ mdiff=12; /* DiffServ code point for media */ IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 465 Automatic provisioning prov=47.11.232.115; /* Provisioning server IP address */ dns=47.11.20.20; /* Primary DNS server IP address */ dns2=47.11.20.21; /* Secondary DNS server IP address */ ct=20; /* Contrast value */ br=18; /* Brightness value */ blt=1; /* Backlight timer */ dim=y;...
Page 466 Changing this parameter can impact network connectivity and can require manual correction. Important: Information is transferred in clear text when you provision this parameter using TFTP or DHCP. eapid2 Character string from 4 to 20 802.1x (EAP) device ID2. characters IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 467 Automatic provisioning Parameter Value Description Caution: Changing this parameter can impact network connectivity and can require manual correction. Important: Information is transferred in clear text when you provision this parameter using TFTP or DHCP. eappwd Character string from 4 to 12 802.1x (EAP) password.
Page 468 Enable Dynamic Host Configuration n for no Protocol (DHCP). ntqos y for yes Enable Avaya Automatic QoS n for no igarp y for yes Ignore GARP. n no srtp y for yes Enable SRTP-PSK.
Page 469 Changing this parameter can impact network connectivity and can require manual correction. Important: You must select automatic negotiation when using Gigabit Ethernet (GigE) on Avaya 1120E/1140E/1150E IP Deskphone. a for automatic negotiation Network port duplex. f for full duplex h for half duplex...
Page 470 Screen mode: Up to a three- XAS server action code for screen character string of one of the mode. (Avaya 1120E/1140E/1150E following: IP Deskphone, and Avaya 2007 IP Deskphone only). • g for graphical • f for full screen • s for secure No required order among these choices.
Page 471 Character string up to 32 Unique network identification. characters y for yes Enable USB port. (Avaya 1165E IP n for no Deskphone only) usbm y for yes Enable USB mouse device on USB n for no port.
Page 472 S004–compliant audio profile Display control Value from 0 to 15 (Avaya 1100 Contrast value. Series IP Deskphones) Value from 0 to 39 (for Avaya 2007 IP Deskphone) Value from 0 to 15 Brightness value (Avaya 1165E IP Deskphone and Avaya 2007 IP Deskphone).
Page 473 Delay time for the slideshow to begin 1 = 1 minute after the IP Deskphone is idle. 2 = 5 minutes (Avaya 1165E IP Deskphone and 3 = 10 minutes Avaya 2007 IP Deskphone) 4= 15 minutes 5= 30 minutes...
Page 474 Enable Mirror mode Secure Call n for no Record encryption. callrec Call recorder type. A — Avaya call recorder O — Other call recorder y for yes Enable VPN. n for no vpntype 1 for Contivity The type of VPN router.
Page 475 Automatic provisioning Parameter Value Description vpnpskpwd Character string up to 64 Contains PSK Password if PSK is selected. Character string up to 80 The URL of the SCEP service provided by the certificate authority. This is the same parameter as used by the EAP-TLS feature (and any other feature), which retrieves a device certificate using SCEP.
Page 476 First digit is for transmit audio Second digit is for receive audio Third digit is for web display (must be 0 for Avaya 1110, 1210, 1220, and 1230 IP Deskphones) Fourth digit is for top line display Not supported on the 1120E IP...
Page 477 Automatic provisioning Parameter Value Description one or more URLs, separated by comma, no spaces Table 100: Dependencies on page 477 shows the dependencies between provisioning options. Table 100: Dependencies Primary provisioning Rules option If VQ is present and configured to N, then VCP, VMP, and VLANF are ignored if they are present.
Page 478 • Avaya 2007 IP Deskphone • Avaya 1210 IP Deskphone • Avaya 1220 IP Deskphone • Avaya 1230 IP Deskphone • Avaya 1110 IP Deskphone • Avaya 1120E IP Deskphone • Avaya 1140E IP Deskphone • Avaya 1150E IP Deskphone •...
Page 479 Automatic provisioning igarp=n; /*Do not ignore GARP*/ srtp=n; /*Disable PSK SRTP*/ eap=peap; /*Enable 802.1x (EAP)*/ eapid1=DEV1024; /*802.1x (EAP) device ID 1*/ eapid2=TOW2234; /*802.1X (EAP) device ID 2*/ eappwd=D3c6v5; /*802.1x (EAP) password*/ cdiff=13; /*DiffServ code point for control*/ mdiff=12; /*DiffServ code point for media*/ prov=47.11.232.115;...
Page 480 The IP Deskphones use certain data to register to the servers. This data must be provisioned specific to each phone device. This includes the NodeID and TN used to register to the Avaya Communication Server 1000 Call Server. UNIStim 5.0 and later software supports Push Agent, which has a Subscribe Push feature that registers the IP Deskphone with application servers.
Page 481 Automatic provisioning The first valid "reg" item found in a file matching the IP Deskphone MAC address is used and the parsing of "reg" items in the file terminates. A valid "reg" item is one that has the same MAC address as the IP Deskphone and has valid data in all of its fields. NodeID and TN provisioning IP Phones accept a list of Node and TN values associated to particular MAC addresses.
Page 482 00-1b-Ba-f8-82-4d cs1k S1 3434 96 00 01 11; Prime DN provisioning The Prime DN value is usually sent from the Avaya CS 1000 Call Server to the IP Deskphone automatically, with no additional provisioning required. However, in some configurations, it is not.
Page 483 Automatic provisioning Other examples of when the phone will not receive the Prime DN information include: • When the TN does not have a primary DN configured • In the “Logged Out” mode, where the phone registers with a zero Node ID and TN •...
Page 484 You can use UNIStim to automatically provision a limited number of parameters, such as Layer 2 priority bits (Ctrl and Media priority bits) and Differentiated Service Code Point (DiffServ). For information about configuring these parameters, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125.
Page 485: Provisioning Info Block
Automatic provisioning For more information about these parameters, see Table 99: Provisioning info block format page 466. Caution: Provisioning the network port speed or network port duplex mode incorrectly can cause loss of network connectivity. If this occurs, you can only restore network connectivity by manually provisioning the IP Deskphone.
Page 486: Operation
This section describes the automatic provisioning feature operation. Precedence rule and stickiness control The Avaya 2007 IP Deskphone, Avaya 1100 Series IP Deskphones, and Avaya 1200 Series IP Deskphones can obtain provisioning information from many sources at various times. A precedence rule can resolve the possible conflict when different values are specified in various sources for one parameter.
Page 487: Ip Phone Reset
• Avaya 2007 IP Deskphone • Avaya 1210 IP Deskphone • Avaya 1220 IP Deskphone • Avaya 1230 IP Deskphone • Avaya 1110 IP Deskphone • Avaya 1120E IP Deskphone • Avaya 1140E IP Deskphone • Avaya 1150E IP Deskphone •...
Page 488 Voice Media pBit 8 (Auto) VLAN Filter Disabled Enable PC Port PC Port Speed Auto PC Port Duplex Mode Auto Data 802.1Q Enabled Data VLAN Mode Disabled Data VLAN ID Data pBit 8 (Auto) IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 489 1165E IP Deskphones only) Zone ID None Read zone/type/device specific None provisioning file Contrast Brightness (Avaya 2007 IP Deskphone and Avaya 1165E IP Deskphone only) Backlight 1 hour Display Dim Enabled Headset type None Auto recovery flag IP Deskphones Fundamentals...
Page 490 VPN DSCP Copy Do not copy VPN MOTD Local DNS 0.0.0.0 MSCR Callrec Slideshow Theme Black theme (0) Use Theme Background Enabled Use Font Smoothing Enabled Use Outlined Font Disabled GEM Bold Font Enabled IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 491 Operation Parameter Factory default value Use Simple Icons Disabled Enable USB Port Enabled Lock USB Mouse Disabled Lock USB Keyboard Disabled Lock USB Headset Disabled Lock USB Flash Drive Disabled Push Port Push capabilities “0000” Trusted Push Server List null string Subscription list null string Audio Push Ring Timer...
Page 492 Provisioning the IP Phones IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 493: Appendix C: Manual Provisioning Of Avaya 1110 Ip Deskphone And Avaya 1200 Series Ip Deskphones
Appendix C: Manual provisioning of Avaya 1110 IP Deskphone and Avaya 1200 Series IP Deskphones Contents This section contains the following topics: • Introduction on page 493 • Provisioning parameters on page 494 Introduction This section applies to the following IP Phones •...
Page 494: Provisioning Parameters
Manual provisioning of Avaya 1110 IP Deskphone and Avaya 1200 Series IP Deskphones Provisioning parameters Use the Network Configuration menu item to configure IP Deskphone parameters. You can access the Network Configuration menu for text-based IP Deskphones in one of the following ways: •...
Page 495 Table 110: Provisioning parameters for text-based IP Deskphones on page 495 lists the provisioning parameters for the Avaya 1110, 1210, 1220, and 1230 IP Deskphones. The parameters appear in order of appearance. Table 110: Provisioning parameters for text-based IP Deskphones...
Page 496 Manual provisioning of Avaya 1110 IP Deskphone and Avaya 1200 Series IP Deskphones Config menu option Options or input Description Dependency Cached IP 0-No Must receive DHCP = 1 response to assign IP Deskphone IP address 1-Yes Last IP Deskphone...
Page 497 Provisioning parameters Config menu option Options or input Description Dependency Port 1 to 5 digits TPS server 2 port number S2 action 1 digit TPS server 2 action value Configure Action byte to 7 to activate DTLS Retry 2 digits TPS server 2 retry count S2 PK...
Page 498 Manual provisioning of Avaya 1110 IP Deskphone and Avaya 1200 Series IP Deskphones Config menu option Options or input Description Dependency 1-Man 1 to 4094 Voice VLAN = 1 LLDP-MED VLAN = 1 and 802.1Q 0-No 1-Yes VLAN ID is...
Page 499 Force signaling- related priority bits to chosen value 8-Au Use value from received LLDP Network Policy TLV or TPS or default of 6 Avaya Auto QOS 0-No 1-Yes (default) Enable or disable Avaya automatic QoS. Control DSCP 0-255 Media DSCP 0-255...
Page 500 Manual provisioning of Avaya 1110 IP Deskphone and Avaya 1200 Series IP Deskphones Config menu option Options or input Description Dependency 8-Au Use value from received LLDP Network Policy TLV or default of 6 PCUntagAll 0-No 1-Yes Enable Stickiness Checked...
Page 501 SSH enabled MSCR Enable Mirror Secure Call Recording encryption No encryption Callrec Call Recorder type N — Avaya Call Recorder O — other Call Recorder Push Agent Push Port 2 to 5 digits 80 to 65535 Push Capabilities 4 digits [0, 1, 2] “0000”...
Page 502 Manual provisioning of Avaya 1110 IP Deskphone and Avaya 1200 Series IP Deskphones IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 503: Appendix D: Manual Provisioning Of Avaya 2007 Ip Deskphone And Avaya 1100 Series Ip Deskphones
• Avaya 1140E IP Deskphone • Avaya 1150E IP Deskphone • Avaya 1165E IP Deskphone The Avaya 1110 IP Deskphone is a text-based IP Phone. For more information about manual provisioning of the Avaya 1110 IP Deskphone, see Manual provisioning of Avaya 1110 IP Deskphone and Avaya 1200 Series IP Deskphones on page 493.
Page 504 Manual provisioning of Avaya 2007 IP Deskphone and Avaya 1100 Series IP Deskphones For the Avaya 1100 Series IP Deskphones, you can access the Network Configuration menu in one of the following ways: • Press the 4 soft keys at the bottom of the display area in sequence from left to right when the IP Deskphone boots and the text Avaya appears in the display.
Page 505 Provision parameters Table 112: Keys and descriptions for 1120E, 1140E, 1150E IP Deskphones manual page Main dialog: Scroll dialog up (highlight does not move) In list: move highlight up an item. Down Main dialog: Scroll dialog down (highlight does not move) In list: move highlight down an item Left Move highlight up an item...
Page 506 Manual provisioning of Avaya 2007 IP Deskphone and Avaya 1100 Series IP Deskphones only to that option. If both the prompt and the option have dependencies, they are cumulative between the prompt and the option and is used to show multiple dependencies.
Page 507 Provision parameters Config menu Options or input Description Dependency option DNS IP1 IP address DNS server 1 IP address DNS IP2 IP address DNS server 2 IP address CA Server IP address Certificates Server IP address Local DNS IP address Local DNS IP address Domain Name Maximum of 50...
Page 508 Manual provisioning of Avaya 2007 IP Deskphone and Avaya 1100 Series IP Deskphones Config menu Options or input Description Dependency option 10 BT Forced 10 BT 100 BT Forced 100 BT Ntwk Port Duplex Ntwk Port Speed = 10 BT or 100 BT...
Page 509 Network Policy TLV or TPS or default of 6 0 to 7 Force media related priority bits to chosen value Enable Avaya Auto Checked (default) Use Avaya Automatic Avaya Automatic QoS QoS Control and Media Control and Media DSCP values.
Page 510 Manual provisioning of Avaya 2007 IP Deskphone and Avaya 1100 Series IP Deskphones Config menu Options or input Description Dependency option DSCP Override Checked Ignore any DSCP value LLDP enabled and auto received from the LLDP provisioning enabled Network Policy TLV...
Page 511 Provision parameters Config menu Options or input Description Dependency option Enter VLAN ID VLAN ID entered 1 to 4094 Data Priority Bits Enable PC Port checked and Enable Data 802.1Q checked. If DataVLAN = No VLAN, then packets sent with VLAN ID 0. Auto Use value from received LLDP...
Page 512 Manual provisioning of Avaya 2007 IP Deskphone and Avaya 1100 Series IP Deskphones Config menu Options or input Description Dependency option Ignore GARP Checked IP Phone ignores Gratuitous ARP requests. Unchecked IP Phone responds to Gratuitous ARP requests. Enable SRTP PSK...
Page 513 Dependency option MSCR Enable Mirror Secure Call Recording encryption No encryption Callrec Call Recorder type N — Avaya Call Recorder O — other Call Recorder Push pushport 80 to 6553 A parameter used to specify the TCP port to be used by the HTTP...
Page 514 Manual provisioning of Avaya 2007 IP Deskphone and Avaya 1100 Series IP Deskphones Config menu Options or input Description Dependency option subscribelist String of up to 255 A parameter used to characters, specify a list of URLs to consisint of URLs...
Page 515: Appendix E: Manual Provisioning Of Avaya 2000 Series Ip Deskphone
• 2002 IP Phone • 2004 IP Phone • Avaya 2033 IP Conference Phone The Avaya 2007 IP Deskphone is a graphic-based IP Phone. For more information about manual provisioning of the Avaya 2007 IP Deskphone, see Manual provisioning of Avaya 2007 IP Deskphone and Avaya 1100 Series IP Deskphones on page 503.
Page 516: Provisioning The 2001, 2002, 2004 Ip Phones
Manual provisioning of Avaya 2000 Series IP Deskphone Table 115: Keys and descriptions Description Accept current settings and proceed to the next configuration option. If all configuration options are presented, the configuration is saved and the IP Phone reboots with the saved changes.
Page 517 Provision parameters Config menu Options or input Description Dependency option 0-No EAP disabled ID 1 4 to 8 characters EAP ID EAP = 1 ID 2 4 to 8 characters EAP ID EAP = 1 Password 4 to 12 characters EAP password EAP = 1 Enable 802.1ab...
Page 518 Manual provisioning of Avaya 2000 Series IP Deskphone Config menu Options or input Description Dependency option S2 IP IP address TPS server 2 node IP address Port 1 to 5 digits TPS server 2 port number S2 action 1 digit...
Page 519 Provision parameters Config menu Options or input Description Dependency option Automatic VLAN using LLDP VLAN Name Automatic VLAN using LLDP MED VLAN Cfg Voice VLAN = 1 0-Auto Automatically obtains VLAN ID using DHCP or the 802.1ab data switch. 1-Man 1 to 4094 Voice VLAN = 1 LLDP-MED...
Page 520 Manual provisioning of Avaya 2000 Series IP Deskphone Config menu Options or input Description Dependency option 1-Yes Filter frames without Voice VLAN tag Ctrl pBits 802.1Q = 1 If DataVLAN = No VLAN, then packets sent with VLAN ID 0.
Page 521: Provisioning The Avaya 2033 Ip Conference Phone
Bold Bold screen font Provisioning the Avaya 2033 IP Conference Phone Table 118: Provisioning parameters for Avaya 2033 IP Conference Phone on page 522 lists the provisioning parameters for the Avaya 2033 IP Conference Phone. The parameters appear in order of appearance.
Page 522 Manual provisioning of Avaya 2000 Series IP Deskphone Table 118: Provisioning parameters for Avaya 2033 IP Conference Phone Config menu Options or input Description Dependency option DHCP DHCP used Static IP and config used Set IP IP address IP Phone IP address...
Page 523 Provision parameters Config menu Options or input Description Dependency option MD5 encryption ID 1 4 to 8 characters EAP ID EAP mode = MD5 ID 2 4 to 8 characters EAP ID EAP mode = MD5 Password 4 to 12 characters EAP password EAP mode = MD5 Cfg PK...
Page 524 Manual provisioning of Avaya 2000 Series IP Deskphone IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 525: Appendix F: Headset Support
USB audio support on page 528 Supported wired and wireless headsets For a complete list of wired and wireless headsets that Avaya has confirmed provide acceptable audio quality with IP Phones, see the Product Information Centre (PIC) at http:// support.avaya.com ®...
Page 526: Enabling Bluetooth ® Wireless Technology
Local Tools > Network Configuration submenu. Use Configure the ® Bluetooth wireless technology administration setting (Avaya 1165E IP Deskphone) ® page 527to configure the Bluetooth wireless technology through the Local Tools > Network Configuration submenu. • Automatic provisioning configuration—you can use the "bt" parameter to centrally ®...
Page 527: Configure The Headsets
9. Press the Apply&Reset soft key to save the change and to restart the phone. ® Configure the Bluetooth wireless technology administration setting (Avaya 1165E IP Deskphone) 1. Double-press the Services key. 2. Press the left navigation key to get to the Configuration menu. Press 1 to open the Network Configuration menu or use the Up/Down navigation keys to highlight the Network Configuration option and then press Enter.
Page 528: Active Headset Device
The Headset Type option provides a list of headsets in which the MHA supports. The MHA supports 11 headsets. Avaya Mobile Kit is the default selection. Headset Type and Backlight enable only when an MHA is attached. For all other headsets, these items appear dimmed.
Page 529: Avaya Usb Adapters
The Algo 4900 USB ATA also supports the following features: • call originating and call terminating • caller ID - when the IP Phone is connected to an Avaya Communication Server 1000 (Avaya CS 1000) For more information about the Algo 4900 USB ATA, see http://www.algosolutions.com/...
Page 530: Wireless Usb Headsets
Connecting USB headsets that draw more than 100mA to the IP Phone can cause the USB port on the IP Phone to shut down. The Avaya 1165E IP Deskphone can support 500 mA if it is AC powered, 100 mA on PoE power.
Page 531 Phone shuts down service to the USB port • For Avaya 1165E IP Deskpone, if the IP Phone is local AC powered, you can connect the ATA directly to the phone. However, if the IP Phone is POE powered, you must connect the Algo 4900 USB ATA to an externally powered USB hub which is then connected to the IP Phone USB port.
Page 532 Headset support IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 533: Appendix G: Datagram Transport Layer Security
Appendix G: Datagram Transport Layer Security Overview Avaya Communication Server 1000 Release 6.0 or later is required to operate this feature. The following IP Phones support the Datagram Transport Layer Security (DTLS) feature. • Avaya 2007 IP Deskphone • Avaya 1100 Series IP Deskphones (Avaya 1110/1120E/1140E/1150E IP Deskphones) •...
Page 534: Certificates
The Avaya 2050 IP Softphone Release 4.0 supports DTLS. Certificates for Avaya 2050 IP Softphone Release 4.0 Use the following procedures to install and locate certificates for DTLS for Avaya 2050 IP Softphone Release 4.0 . Installing certificates for DTLS for Avaya 2050 IP Softphone Release 4.0 Use the following procedure to install a certificate DTLS for Avaya 2050 IP Softphone Release 4.0.
Page 535 Overview Figure 80: Certificates window 5. Click Install Certificate….. The Setup Wizard starts. 6. Click Next in the Certificate Import Wizard window. 7. Ensure Place all certificates in the following store is enabled. 8. Click Browse. The Select Certificate Store window opens. See the following figure. IP Deskphones Fundamentals February 2013...
Page 536 10. Select the Show Physical Stores check box. 11. Click OK. The Certificate Import Wizard reappears. Trusted Root Certification Authorities > Local Computer appears in the Certificate store field. See the following figure. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 537 If the certificate import was successful, then a message box displays. 14. Click OK. Locating certificates for DTLS for Avaya 2050 IP Softphone Release 4.0 Use the following procedure to locate certificates on the local computer. 1. Log on as an administrator.
Page 538 View Options window opens. See the following figure. Figure 84: View Options window 5. Check the Physical certificates stores check box and click OK. The Certificates window opens. See the following figure. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 539 Overview Figure 85: Certificates window 6. In the left panel, click Trusted Root Certificate Authorities > Local Computer > Certificates. 7. In the right panel, scroll to locate the installed certificate. IP Deskphones Fundamentals February 2013...
Page 540 Datagram Transport Layer Security IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 541: Appendix H: Virtual Private Network
Appendix H: Virtual Private Network Description The Virtual Private Network (VPN) feature provides VPN client capability to the following IP Phones: • Avaya 1120E IP Deskphone • Avaya 1140E IP Deskphone • Avaya 1150E IP Deskphone • Avaya 1165E IP Deskphone The following table shows supported VPN routers.
Page 542: Vpn Tunnel Status
PC Port of the phone is always excluded from the VPN tunnel. Figure 86: VPN deployment model on page 542 shows the VPN deployment model. Figure 86: VPN deployment model VPN tunnel status The following table lists the VPN tunnel statuses and their descriptions. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 543 Description Table 122: VPN tunnel status description Status Description Unconfigured Incomplete set of parameters on phone. Cannot establish a tunnel. Configured All required parameters are provisioned. Connecting Tunnel is being established. Operating - Restricted Tunnel is operating but is restricted to non-telephony traffic.
Page 544 The server configuration takes precedence over a provisioned password. The IP Phone exhibits the following behavior regardless of the Contivity Server Policy: The XAUTH User ID and Password is remembered temporarily to allow graceful IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 545: Vpn Security Banner
Description reconnections to the VPN server due to temporary network interruptions and so on. These reconnections to the VPN server do not prompt the end user to enter the credentials. However, if the IP Phone powers down and powers up, then the user is prompted for credentials when the Contivity Server Policy dictates the password is not allowed to be saved locally.
Page 546: Address Assignment
Configuration Mode, the phone must be placed in Listening mode during boot up. If Listening Mode is not activated, the provisioning application running on the PC cannot discover the phone. When the phone boots and the text "Avaya" appears on the phone, press Mute + 5 + 6 + Mute.
Page 547: Limitations
VPN to connect to the local network, the .prv files used to configure the phone must specify the valid provisioning server and provisioning zone ID on the corporate network, which is accessed using VPN. For more information about Listening Mode, see the Avaya 1120E, 1140E, 1150E IP Deskphone User Guides. Limitations •...
Page 548 Virtual Private Network IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 549: Appendix I: Design For Operability
Appendix I: Design for Operability Introduction This section provides a description of the following features • Auto Recovery/Overload protection • Common alarming • Common logging • Flight recorder • Secure remote access Auto Recovery/Overload protection The functions of this feature intend to define specific boundaries and thresholds ranges (normal, warning, and critical) to monitor the phone CPU, Memory, physical storage, task, stack, and IP packets rate real-timely, and log the useful error message when certain threshold are met;...
Page 550 10% of stack size Warning Task stack monitor detects a Log warning event and send stack has less than or equal to Warning alarming UNIStim 10% and more than 0% margin. message. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 551: Common Alarming
Introduction Monitor Threshol Usage Action Critical Task stack monitor detects a Log Major event and send stack overflow (margin less than Critical alarming UNIStim message and suspend the suspicious task. Message Normal Queue margin is calculated No action is required. queue more than 10% of its size.
Page 552: Common Logging
Can recall this function with Warning argument "4" or by following the screen prompts. Only Warning logs display on the screen, other logs are filtered. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 553 Introduction Action View Information log Type printLogFile to print all log messages on the messages only screen. Can recall this function with Info argument "5" or by following the screen prompts. Only Warning logs display on the screen, other logs are filtered. Table 128: Log and display export and accurate time formats Event Action...
Page 554: Flight Recorder
Display SSH user logon Type " printLogFile to print all log messages on the information screen. Filter all messages to view the Info messages only to display all SSH user logon information. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 555 Introduction Table 132: Encrypt all passwords Item Action Password encryption Configure SSH authentication by manually entering the password through the user interface of the phone. The password is encrypted and saved on FFS after the phone reboots. IP Deskphones Fundamentals February 2013...
Page 556 Design for Operability IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 557: Appendix J: Licensing
UNIStim software or Avaya 2050 IP Softphone if one of the licensed features is to be enabled. A license is a "right to use", granted by Avaya, that the customer purchases to enable licensed features on the IP Deskphone. A license contains at least one entitlement and can contain more than one entitlement.
Page 558: Licensing Files
The following section describes how to access the KRS User Guide. Registering for access to KRS 1. Go to http://support.avaya.com/krs. 2. At the bottom of the Web page under Related Links, click KRS Site. The Keycode Retrieval System (KRS) Web page displays.
Page 559 Licensing files Use the following procedure to download the Node Locked license files keyed to each phone by MAC address from the provisioning or TFTP server Downloading a Node Locked license file 1. Configure the phone with a provisioning server IP address so it can access a provisioning server.
Page 560: Licensing Notification
Once the evaluation period ends, either because the period expired or because a valid license file was installed, there is no way to reset the evaluation period. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 561: Appendix K: Ip Phone Diagnostic Utilities
IP Deskphone use a text-based method to access diagnostic utilities. For information about diagnostic utilities for the 2001 IP Phone, 2002 IP Phone, 2004 IP Phone, Avaya 2033 IP Conference Phone, Avaya 1210 IP Deskphone, Avaya 1220 IP Deskphone, and Avaya 1230...
Page 562: Network Diagnostic Utilities
562 for a description of diagnostic utilities available for each IP Phone state. Network diagnostic utilities are available on the Avaya 2033 IP Conference Phone in Remote Mode only. For detailed information about Quality of Service (QoS) and Proactive Voice Quality Management (PVQM), see Avaya Converging the Data Network with VoIP Fundamentals, NN43001-260.
Page 563: Ping And Traceroute
Text-based diagnostic utilities Function module Before IP After IP Registered Call in Address Address (TPS) - Remote progress assignment assignment, Mode (TPS) unregistered - Local Mode Supplicant Authentication Status Supplicant Device ID N/A Supplicant Authenticator ID Ping and TraceRoute The system administrator can use the local diagnostic tools, Ping or Traceroute command, from a specific endpoint with any arbitrary destination, typically another endpoint or Signaling Server.
Page 564 The system administrator uses this option to determine whether the IP Phone is currently authenticated with the 802.1x system. The following are valid state values • LogOff • Disconnected • Connected • Acquired • Authorizing • Held • Authorized • Dbl Authd IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 565: Accessing Network Diagnostic Utilities From The Ip Phone
Text-based diagnostic utilities DeviceID The system administrator uses this option to check the user name configured for the device that is sent to the switch for authentication. This should match the corresponding entry in the RADIUS Server. Authenticator ID The system administrator uses this option to check the MAC address of the Authenticator (switch).
Page 566 575. 3. Press one of the following soft keys • Reset — to clear the data and reset the statistic counter • Exit — to return to the Network Diagnostic Tools menu IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 567 Telephone Options menu in Remote Mode. This menu is controlled by the TPS. Diagnostics are available on the Avaya 2033 IP Conference Phone in Remote Mode only. When the user selects Diagnostics from the Telephone Options menu, if an IP Phone Installer Password is enabled in the Signaling Server, the Diagnostics menu is locked and the message "Access denied"...
Page 568 Ping submenu. Changing the number of Pings 1. From the Ping submenu, use the Navigation keys to scroll to the Nr of Pings submenu item. 2. Press the Select soft key. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 569 Text-based diagnostic utilities Tip: Use the Delete and Clear soft keys to enter the number of pings. 3. Do one of the following • Press the Select soft key to accept the change and return to the Ping submenu. • Press the Cancel soft key to return to the Ping submenu. Pinging an IP address 1.
Page 570 Browsing Ethernet Statistics 1. Select EtherStats from the Diagnostics submenu. The Ethernet statistics appear on the display. 2. Do one of the following • Press the OK soft key to return to the Diagnostics submenu. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 571 Text-based diagnostic utilities • Use the Navigation keys to browse the data. See Figure 96: Ethernet statistics data display screen on page 580. • Press the Cancel soft key to return to the Diagnostics submenu. Checking 802.1x Supplicant status 1. Select EtherStats from the Diagnostics submenu. 2.
Page 572 1. Select QoS Stats from the Diagnostics submenu. The Quality of Service statistics appear on the display. 2. Do one of the following • Press the OK soft key to return to the Diagnostics submenu. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 573: Network Diagnostic Utilities Data Display Pages
2001 IP Phone, 2002 IP Phone, Avaya 2033 IP Conference Phone, Avaya 1210 IP Deskphone, Avaya 1220 IP Deskphone and 3 lines of data are displayed at a time on 2004 IP Phone, and Avaya 1230 IP Deskphone. Each line of data is up to 24 characters in length.
Page 574 Ethernet Statistics submenu item. Figure 89: Ethernet Statistics data display page Figure 89: Ethernet Statistics data display page on page 574, • Duplex = duplex mode • Speed = network speed 10MB/100MB IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 575 Text-based diagnostic utilities • Auto Sense/Negotiate = Auto Negotiate Protocol Received or Not (Y – Yes, N – No) In the IP Phone Configuration menu, Auto Negotiate mode is the default setting for initial startup. If the telephone connects to a network that supports Auto Negotiate, it selects the best speed and duplex mode available.
Page 576 Figure 91: DHCP information data display page on page 576, • NetworkDataValided = is EEPROM Network Data valided? • MACAddressStored = is MAC Address stored in EEPROM? • FWVersion = IP Phone firmware version IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 577 Text-based diagnostic utilities • HWID = IP Phone hardware ID • SbMask = subnet mask • GtWay = Gateway • PROMS1 = EEPROM Server1 information • PROMS2 = EEPROM Server2 information • Sn = S: Server n is from 1 to 16 UNIStim/RUDP statistics Figure 92: UNIStim/RUDP statistics data display screen (TPS) on page 577 shows the data...
Page 578 The following figures illustrate the Network Diagnostic Utilities data display pages in Remote Mode. PING Figure 94: Ping data display page on page 579 shows the data displayed from the Ping Diagnostic Tool. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 579 Text-based diagnostic utilities Figure 94: Ping data display page Figure 94: Ping data display page on page 579, • Packet TX = packets sent • Packet Rx = packets received • RTT - Round Trip Time (for Min RTT, Avg RTT, and Max RTT) TraceRoute Figure 95: Tracert data display screen on page 579 shows the data displayed from the...
Page 580 For more information, see Full Duplex page 366. IP Networking Statistics Figure 97: IP Networking statistics data display screen on page 581 shows the data displayed from the IP Stats submenu item. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 581 Text-based diagnostic utilities Figure 97: IP Networking statistics data display screen Figure 97: IP Networking statistics data display screen on page 581, • PacketTx = IP Phone packets sent • PacketRX = IP Phone packets received • BcastPktRx = broadcast packets received •...
Page 582: Network Address Translation Traversal
The NAT Traversal feature supports only IP clients behind cone NAT types. Three types of cone NAT are: full cone, restricted cone, and port restricted cone. NAT traversal is not compatible with symmetric NATs. If the IP Phone is behind a Symmetric NAT, the LTPS IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 583: General Information
(while remaining registered on the LTPS), and displays the following message on the IP Phone display: Error! Symmetric NAT. For detailed information about the NAT Traversal feature, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125.
Page 584 • ITG IP Address • Perform DHCP • Primary Server • S1, S2 IP Address • S1, S2 Port • S1, S2 Action • S1, S2 Retry Count • DHCP Server IP Address IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 585: Using Cli Commands
Text-based diagnostic utilities Using CLI Commands IDU commands The system-based IDU command in LD 32 is used to test the end-to-end IP connectivity of the IP Phone from the call server console instead of using set-based diagnostics. The IDU command provides the following information •...
Page 586 2050PC, 1220, 1220, 1230 ISET MAC ADR xx.xx.xx.xx.xx .xx ISET IP ADR xx.x.x.xxx:xxxx LTPS IP ADR xx.xx.xxx.xx MANUFACTURER CODE [NAME] MODEL NT CODE: xxxxxxxx COLOR CODE: RLS CODE: SER NUM: xxxxxx FW/SW VERSION xxxxxxx IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 587: Graphic-Based Diagnostics Utilities
602. Diagnostics for the Avaya 2007 IP Deskphone To access the Diagnostics menu on the Avaya 2007 IP Deskphone, tap the Tools icon then tap the Diagnostics menu entry. The Diagnostics menu displays the following items • Network Diagnostic Tools •...
Page 588 • Average round trip time ( Avg ) 9. Tap the Tracert soft key to request the IP Phone to trace the route to the entered IP address, up to MaxHop nodes. The IP Phone displays the following IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 589 Graphic-based diagnostics utilities Tracing route to: (x.x.x.x) over a maximum of y hops (where x.x.x.x is the IP address chosen in step 4 and y is the number of hops displayed at the top of the screen) The Exit soft key changes to Stop and the other soft keys become blank. The IP Phone traces the route to the address for the configured number of server hopes, displaying the hop number (starting at 0), the time in milliseconds, and the IP address.
Page 590 3. Tap the IPSet Information soft key. The tool displays the Exit soft key at the bottom of the display and the following information • Configuration - Network data validated, MAC address stored, DHCP setting IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 591 1. Tap the Tools icon. 2. Tap the Local Diagnostics soft key. 3. Tap the DHCP Information soft key. The Advanced Diag Tools are available to the Avaya support organization to configure the auto recovery function and remote access. Viewing Certificates 1.
Page 592: Diagnostics For The Avaya 1120E,1140E, And 1150E Ip Deskphones
Device Certificates Certificate Revocation List Diagnostics for the Avaya 1120E,1140E, and 1150E IP Deskphones This section describes the Local Diagnostics for the Avaya 1120E, 1140E, and 1150E IP Deskphones. Figure 100: Local Diagnostics menu on page 592 shows the Local Diagnostic menu for the Avaya 1140E IP Deskphone.
Page 593 Graphic-based diagnostics utilities 1. IP Set and DHCP Information Using the IP Set and DHCP Information tool on page 593to use the IP Set & DHCP Information tool. Using the IP Set and DHCP Information tool 1. Press the Services key twice. 2.
Page 594 Nortel-i2004-A option type information, even though Nortel-i2004-B option type information has higher priority. 2. Network Diagnostic Tools The Network Diagnostic Tools menu contains the following menu items • IP/MaxPing/MaxHop • Ping IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 595 Graphic-based diagnostics utilities • Tracert • Exit Using Network Diagnostic Tools on page 595 to access Network Diagnostic Tools. Using Network Diagnostic Tools 1. Press the Services key twice. 2. Press 2 2 on the dialpad to access the Network Diagnostic Tools menu or use the Up/Down navigation keys to scroll and highlight the IP Set &...
Page 596 The Stop soft key becomes the Return soft key when Tracert stops. 11. Press the Return soft key to return to Local Tools menu or the Stop key to exit the menu and return to the IP Phone display. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 597 Graphic-based diagnostics utilities 3. Ethernet Statistics Using Ethernet Statistics tool on page 597 to use the Ethernet Statistics menu. Using Ethernet Statistics tool 1. Press the Services key twice. 2. Press 2 3 on the dialpad to access the Ethernet Statistics menu or use the Up/ Down navigation keys to scroll and highlight the Ethernet Statistics option.
Page 598 Figure 103: Ethernet Statistics display screen 6. To reset the PCPort statistics to 0, press the Reset soft key. 4. IP Network Statistics Using the IP Network Statistics tool on page 599 to use the Network Statistics tool. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 599 Graphic-based diagnostics utilities Using the IP Network Statistics tool 1. Press the Services key twice. 2. Press 2 4 on the dialpad to access the IP Network Statistics menu or use the Up/ Down navigation keys to scroll and highlight the IP Network Statistics option. 3.
Page 600 USB device. Important: The IP Phone USB Port available power is limited to 100mA. If USB devices connected to this port require more than 100mA an externally powered USB hub is required. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 601: Advanced Diag Tools
You can press the Return soft key exit the menu to return to the Local Diagnostics submenu. 6. Advanced Diag Tools The Advanced Diag Tools are available to the Avaya support organization to configure the auto recovery function and remote access. Using the Advanced Diag Tools 1.
Page 602: Diagnostics For The Avaya 1165E Ip Deskphone
IP Phone diagnostic utilities Diagnostics for the Avaya 1165E IP Deskphone This section describes the Local Diagnostics for the Avaya 1165E IP Deskphone. Figure 105: Diagnostics menu on page 602 shows the Diagnostics menu for Avaya 1165E IP Deskphone. The Local Diagnostics submenu offers the following choices: •...
Page 603 Graphic-based diagnostics utilities Using the IP Set Information tool 1. Press the Services key twice. 2. Press the left or right navigation keys to access the Diagnostics menu. 3. Press 1 on the dialpad to access IP Set Information submenu. You can press the Cancel soft key to exit the menu and return to Diagnostics menu.
Page 604 The preset IP addresses are automatically populated from the data configured on the phone. These are: • S1 IP • S2 IP (if configured) • S3 IP (if configured) • S4 IP (if configured) IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 605 Graphic-based diagnostics utilities • Gateway IP • Subnet mask You can add an IP address by navigating to an existing address and editing it. You can add minimum number of 10 IP addresses, until the list reaches the maximum of 16 IP addresses. Your IP address is saved until the phone reboots.
Page 606 Cancel to return to the Diagnostics menu. 10. Press the Tracert soft key to request the IP Phone to trace the route to the Host IP address, up to the Maximum Hops node count. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 607 Graphic-based diagnostics utilities The IP Phone displays the following Tracing route to x.x.x.x over a maximum of y hops: (where x.x.x.x is the Host IP address and y is maximum hops The IP Phone traces the route to the address for the configured number of server hops, displaying the hop number (starting at 1), the three round trip times in milliseconds, and the IP address.
Page 608 • Network Speed (10 Mb, 100 Mb, or 1 G) • AutoSense/Negotiate - AutoSense/Negotiate Capability - AutoSense/Negotiate Completed • Port VLAN Priority • Port VLAN ID • Packet Collision • CRC Error count • Frame Error count IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 609 Graphic-based diagnostics utilities • Unicast Packets Sent • Unicast Packets Received • Broadcast Packets Received • Multicast Packets Received • 802.1x Status (EAP Status) 5. To reset the NIPort counters to 0, press the Reset soft key. 6. Press the NIPort soft key. The NIPort soft key changes to the PCPort soft key and the tool displays the statistics for the Personal Computer port (PCPort).
Page 610 3. Press 4 on the dialpad to access the IP Network Statistics submenu or use the Up or Down navigation keys to scroll and highlight the IP Network Statistics option. 4. Press the Select soft key. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 611 Graphic-based diagnostics utilities You can press the Cancel soft key exit the menu to return to the Diagnostics menu. 5. To reset the counters to 0, press the Reset soft key. 6. The display counter values are a snapshot and the displayed counter values do not change while the display is shown.
Page 612 Figure 112: USB devices Figure 112: USB devices on page 612 above shows an 1165E phone with an Avaya USB Headset adapter, USB Flash Drive and USB trackball connected and enumerated. The text "USB Keyboard Locked" shows the USB Keyboard device type has been locked in the USB Locks menu.
Page 613: License Information
Graphic-based diagnostics utilities 6. Advanced Diag The Advanced Diagnostics Tool allows you to configure the Secure Shell (SSH) access of the IP Phone, and control the auto recovery events. The Advanced Diag Tools sub menu displays the following items: • Auto Recovery: This check box controls whether the phone auto-recovers (reboots) when a problem exceeds the pre-defined fault level occurs.
Page 614: Certificate Information
IP Set and DHCP Configuration dialog. 10. Certificate Information A new dialog is used to show the Certificate Information. A Diagnostics menu item is implemented however, it then opens a sub-menu content. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 615 Graphic-based diagnostics utilities The dialog menu Certificate Information has the following options: 1. Trusted Certificates 2. Device Certificates 3. Certificate Revocation List Trusted Certificates In the sub-dialog Trusted Certificates a list of CN values is displayed. Figure 114: Trusted Certificate List Menu Highlighting one and clicking View displays the following screen: Figure 115: Trusted Certificate Details Menu Device Certificates...
Page 616 IP Phone diagnostic utilities Figure 117: Device Certificate Details Menu Certificate Revocation List In the sub-dialog Certificate Revocation Lista list of revoked certificates is displayed. Figure 118: Certificate Revocation List Menu IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 617: Appendix L: Language Enhancement
Description To support languages with complex fonts, CS 1000 includes the following language enhancements for the Avaya 2007 IP Deskphone, Avaya 1210 IP Deskphone, Avaya 1110/1120E/1140E/1150E/1165E IP Deskphones. • UNIStim font messages interpreted as UTF-8— enables the Call Server to easily display complex fonts, such as Arabic, Simplified Chinese, Traditional Chinese, Greek, Hebrew, Japanese, and Korean on an IP Phone.
Page 618: Tftp Server Support
631. Avaya 1100 Series Expansion Module font support The Avaya 1100 Series Expansion Module (Expansion Module) text is rendered by the IP Phone; therefore, the selected language and font mappings on the Expansion Module mirror the selected language and font mappings on the IP Phone.
Page 619: Appendix M: Dhcp Server Configuration
Appendix M: DHCP server configuration For information on DHCP server configuration, see Avaya Communication Server 1000 Converging the Data Network with VoIP Fundamentals, NN43001–260. Install a Windows NT 4 or Windows 2000 server To set up the Windows NT 4 or Windows 2000 server, follow the instructions provided in the installation booklet.
Page 620: Configure A Windows 2000 Server With Dhcp
Launching the DHCP Manager in Windows 2000 1. Click on the Windows Start button. Select Programs > Administrative Tools > DHCP. The administrative console window opens. See Figure 119: Windows 2000 administration console on page 621. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 621 Configure a Windows 2000 server with DHCP Figure 119: Windows 2000 administration console 2. Highlight DHCP and expand the DHCP option (if it is not already expanded). 3. Highlight the server and right-click to open the pop-up menu. Select Set Predefined Options from the menu.
Page 622 8. Under the Value area, enter the following string in the String field: Nortel-i2004- A,x.x.x.x:4100,1,10; using the following guidelines: • The string is case-sensitive. • Place a period at the end of the string. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 623 Configure a Windows 2000 server with DHCP • Commas are used as separators. • Spaces are not allowed. • x.x.x.x is the IP address of the IP Telephony node. • If it is a BCM, replace the 4100 value with 7000. 9.
Page 624: Install Isc Dhcp Server
/etc/. Various "man" files are provided on how to configure the server, configure the lease system, use options and conditions, and run the server. Obtain the dhcpd.conf.man5 file in the server directory and read IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 625: Configure Isc Dhcp To Work With The Ip Phones
1. Configure the server to identify a client correctly as an 2001 IP Phone, 2002 IP Phone, 2004 IP Phone, or Avaya 2007 IP Deskphone. This is done using a match statement with a conditional if enclosed inside a class declaration, as follows: class "i2004-clients"{...
Page 626 "pc-clients" # Declaring a shared network # This is to accommodate two different sub-nets on the same # physical network; see dhcpd.conf.man5 for more details shared-network "myNetwork" # Declaring subnet for current server IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 627: Install And Configure A Solaris 2 Server
Install and configure a Solaris 2 server subnet 47.147.77.0 netmask 255.255.255.0 # Declaring subnet for DHCP clients subnet 47.147.75.0 netmask 255.255.255.0 # Pool addresses for i2004 clients pool allow members of "i2004-clients"; range 47.147.75.60 47.147.75.65; option routers 47.147.75.1; # Nortel special string option Nortel-specific-info = "NortelÉ";...
Page 628 Table 137: DHCP tab table on page 628 shows examples of the information. Table 137: DHCP tab table Locale :UTCoffst=18000: nbvws286 :Include=Locale:LeaseTim=150:LeaseNeg:DNSdmain=ca.avaya.com:/ DNSserv=47.108.128.216 47.211.192.8 47.80.12.69: 47.147.75.0 :NISdmain=bvwlab:NISservs=47.147.64.91: 47.147.64.0 :Broadcst=47.147.79.255:Subnet=255.255.240.0:MTU=1500:/ Router=47.147.64.1:NISdmain=bvwlab:NISservs=47.147.64.91: NI2004 Site,128,ASCII,1,0 Nortel-i2004-A m: IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 629 Install and configure a Solaris 2 server NI2004="Nortel-i2004-A,47.147.75.31:4100,1,5;47.147.77.143:4100,1,5.": Table 138: Network table 01006038760290 00 47.147.65.198 47.147.74.36 944600968 nbvws286 0100C04F662B6F 00 47.147.65.199 47.147.74.36 944600959 nbvws286 IP Deskphones Fundamentals February 2013...
Page 630 DHCP server configuration IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 631: Appendix N: Tftp Server
Server and can be located on either side of the firewall. TFTP Server planning Caution: TFTP firmware download does not work when the Avaya 2033 IP Conference Phone is behind a NAT Server. The TFTP Server holds the firmware for updating the IP Phones. Assuming the IP address for...
Page 632 IP Phones download the firmware. Avaya has tested the following TFTP Servers. They are listed in order of preference: • Avaya TFTP Server (ONMS application) • Weird Solutions TFTP Server •...
Page 633: Pre-Download Checklist
IP Phones. Updating IP Phones firmware The latest IP Phone firmware files and configuration files are located on the Avaya Web site at www.avaya.com/support. You must unzip the files before you upload the files to the TFTP Server. The zip file contains the .bin file and configuration files (.cfg) for each IP Phone type, and a README text file (.txt) which contains instructions, to set up the TFTP Server and to...
Page 634: Updating The Firmware
TFTP Server to store the .cfg and 0625Cxx.bin files for the IP Phone in the root directory. For example, the Avaya 2007 IP Deskphone, the Avaya 1100 Series IP Deskphones, Avaya 1200 Series IP Deskphones require the following files: •...
Page 635 For future use. Updating the firmware on page 635 to upgrade the firmware for the Avaya 1110 IP Deskphone, Avaya 1120E IP Deskphone, Avaya 1140E IP Deskphone, and Avaya 1150E IP Deskphone, Avaya 1210 IP Deskphone, Avaya 1220 IP Deskphone, Avaya 1230 IP Deskphone using automatic TFTP download during bootup.
Page 636 [FW] reading... If successful, the display shows [FW] writing... and, on the Avaya 1100 Series IP Deskphones, the blue LED starts to flash. After the FW image is written to the phone, the message [FW] finished displays, the blue LED stops flashing, and the phone resets.
Page 637 You can create the configuration file with a default file name, such as 1140E.img so you do not have to change the file name each time a new Avaya 1140E IP Deskphone firmware load is released. However, if you take this approach, be sure to rename the released firmware file (for example, 0625Cxx.bin) to the default file name when the new firmware file is copied into the...
Page 638: Expansion Module For Ip Phones
Phone. Expansion Module for IP Phones The Avaya 1100 Series Expansion Module (Expansion Module) uses the same TFTP Server configuration file method as the Avaya 1100 Series IP Deskphones. Table 140: Fields in the TFTP configuration file for the Expansion Module on page 638 describes the fields in the configuration file on the TFTP Server.
Page 639: Downloading And Configuring Fonts
The font files are downloaded as needed using the TFTP Server configuration file method used by the Avaya 2007 IP Deskphone and Avaya 1100 Series IP Deskphones FW download The IP Phone downloads the required files specified in the configuration file, as necessary.
Page 640 Character Set Report. Note: The .cfg file provided by Avaya with the font file contains the appropriate settings for the FILENAME, ALIAS, FONTLANG and MAP fields. You can cut and paste the contents of the example .cfg file provided with the font file to your .cfg file.
Page 641 Downloading and configuring fonts Figure 127: Sample of the font configuration file For information about downloading the font file from the Avaya Web site, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125. Downloading a font file 1. The version number is compared to the version number of the file (for example, chinese.ccc) in the file system, if it exists.
Page 642 TFTP Server IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 643: Appendix O: 802.1Q Vlan Description
• 2004 IP Phone • Avaya 2007 IP Deskphone • Avaya 2033 IP Conference Phone • Avaya 2050 IP Softphone (through the PC operating system) • Avaya 1110 IP Deskphone • Avaya 1120E IP Deskphone • Avaya 1140E IP Deskphone •...
Page 644: Description
Gateway Media Card TLAN network interfaces must be configured as untagged ports so the header is removed. While the 2001 IP Phone and the Avaya 2033 IP Conference Phone provide VLAN support, they do not provide a port for a PC.
Page 645: Ip Phone Support
Three-port switch support The section refers to the following IP Phones • 2002 IP Phone • 2004 IP Phone • Avaya 2007 IP Deskphone • Avaya 1120E IP Deskphone • Avaya 1140E IP Deskphone • Avaya 1150E IP Deskphone • Avaya 1165E IP Deskphone...
Page 646: Vlan Ids
Enhanced 802.1P and 802.1Q support improves voice quality by taking advantage of the VLAN filtering available on the three-port switch on the Avaya 1100 Series IP Deskphones, Avaya 1200 Series IP Deskphones, 2002 IP Phone, 2004 IP Phone, and Avaya 2007 IP Deskphone.
Page 647: Automatic Voice Vlan Id Configuration
VLAN IDs Each VLAN ID is specified as follows • The default VLAN ID is 000 (hex). • The VOICE and Data VLAN IDs can be specified in the manual configuration user interface. • Or, in the case of the VOICE VLAN ID, the VOICE VLAN ID can also be configured by the DHCP parameter when using the Automatic VLAN discovery using DHCP approach.
Page 648: Vlan Configuration Choices
VLAN ID is set to the value that was manually configured in the Data VLAN field. Any packet arriving on the PC port that is already tagged is dropped. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 649 Enhanced Data VLAN PC Port (Egress direction) • Data VLAN disabled—all traffic received on the PC port has the 802.1Q header appended and the VLAN ID is set to the value which was manually configured in the Data VLAN field. Any packet arriving on the PC port which is already tagged is dropped. •...
Page 650 802.1Q VLAN description IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 651: Appendix P: Port Numbers
Port numbers are specified for the Avaya 2000 Series IP Deskphones, Avaya 1100 Series IP Deskphones, Avaya 1200 Series IP Deskphones, and Avaya 2050 IP Softphone. All ports in the following table are Listen ports, and specify the destination IP address and port number.
Page 652 Domain Name System 80 (Configurable) Ethernet HTTP Auto Provisioning using HTTP (Introduced in UNIStim 3.0) 1049 Ethernet – For Avaya 2050 IP Softphone (Configurable) only: License Server Manager 27000–27009 Ethernet – For Avaya 2050 IP Softphone (Configurable) only: License Server Manager...
Page 653: Appendix Q: Bluetooth ® And Wireless Fidelity Interference
WiFi and Bluetooth wireless technology operate simultaneously. • The Avaya 1140E/1150E/1165E IP Deskphone can transmit at up to 0 decibels (dBm). The IP Phone ® Bluetooth wireless technology receivers can handle an interference that is on channel at 11 decibels (dB) less than the desired signal.
Page 654 ® Bluetooth and Wireless Fidelity interference IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 655: Appendix R: Power Requirements And Environmental Specifications
AC power and Power over Ethernet to an IP Deskphone is not a supported configuration. Table 144: Power requirements for IP Deskphones using Power over Ethernet Classification on page 656 shows the power requirements for the Avaya 2033 IP Conference Phone using Power over Ethernet Classification 0.
Page 656 -40 to 70 5 to 40 5 to 95% 1230 NTYS20xx 2 -40 to 70 5 to 40 5 to 95% 1110 -40 to 70 5 to 40 5 to 95% 1120E -40 to 70 5 to 40 5 to 95%...
Page 657: Environmental Specifications
Table 146: Environmental specifications Parameter Specifications Operating temperature +5° to +40°C, ambient Operating humidity +5% to 95% RH (29 g/m3 mean absolute humidity) Storage temperature –40° to +70° C –20° for Avaya 2007 IP Deskphone IP Deskphones Fundamentals February 2013...
Page 658 Power requirements and environmental specifications IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 659: Appendix S: Ip Deskphone Context-Sensitive Soft Keys
Use LD 11 to program keys 16 to 26 on the IP Deskphones. The Avaya 1230 IP Deskphone uses keys 27 to 30 for the extra four dedicated keys. If you attempt to configure anything other than the permitted response, the Call Server generates an error code.
Page 660 IP Deskphone context-sensitive soft keys Key number Response Description Removes function or feature from key Key 26 Calling Party Number key Removes function or feature from key IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 661: Appendix T: Call Features
Calling Party Number No hold conference - speed call Conferee Selectable Display Call Waiting The 2001 IP Phone, Avaya 2033 IP Conference Phone, Avaya 1110 IP Deskphone, and Avaya 1210 IP Deskphone do not support Call Waiting. ACD Display Agents Display...
Page 662 Message Registration Key Make Set Busy Message Waiting Key No Hold Conference Notification Key Lamp Not Ready NSVC ACD Night Service ACD Observe Agent Onsite Notification Overflow position Busy Override Call Park Privacy Release IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 663 Feature Description Priority ACD Agent Call Ringing Change Key Redial Stored Number Ring Again Release RANK Room Status Key REMARK Remote Message Waiting Key Ringing Number Pickup RPAG Radio Page Record on Demand Speed Call Controller Speed Call User Signal Speed System Call Controller System Speed call User Centrex Switch Hook Flash...
Page 664 Call features IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 665: Appendix U: Flexnet Licensing Error Codes
Appendix U: FLEXnet licensing error codes Table 149: FLEXnet licensing error codes on page 665 describes FLEXnet licensing error codes for the Avaya 2050 IP Softphone only. Table 149: FLEXnet licensing error codes Error code Description Cannot find license file.
Page 666 Checkout request rejected by vendor-defined checkout filter. No FEATURESET line in license file. Incorrect FEATURESET line in license file. Cannot compute FEATURESET data from license file. socket() call failed. Message checksum failure. License server system message checksum failure. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 667 Error code Description Cannot read license file data from license server system. Network software (TCP/IP) not available. You are not a license administrator. lmremove request before the minimum lmremove interval. No licenses available to borrow. License BORROW support not enabled. FLOAT_OK can't run standalone on license server system.
Page 668 A PACKAGE component must be specified. -126 Composite hostid not initialized. -127 A item needed for the composite hostid is missing or invalid. -128 Error, borrowed license doesn't match any known server license. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 669 Error code Description -135 Error enabling the event log. -136 Event logging is disabled. -137 Error writing to the event log. -139 Communications timeout. -140 Bad message command. -141 Error writing to socket. Peer has closed socket. -142 Error, cannot generate version specific license tied to a single hostid, which is composite.
Page 670 No such user, host, or display. -524 Shutdown of license server system failed. -525 Shutdown failed - already connected to license server system. -526 Invalid license source string. -527 Log file switch error. IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 671: Appendix V: Avaya 2050 Ip Softphone License Information
Appendix V: Avaya 2050 IP Softphone license information Download Open Source modules Use the following procedure to download the Open Source modules for the Avaya 2050 IP Softphone. Downloading Open Source modules 1. Go to http://www.avaya.com. 2. Hover your mouse over Support & Training and select Software Downloads.
Page 672: Terms And Conditions For Copying, Distribution And Modification
Avaya 2050 IP Softphone license information is covered by the GNU Library General Public License instead.) You can apply it to your programs, too. When we speak of free software, we are referring to freedom, not price. Our General Public...
Page 673 GNU GENERAL PUBLIC LICENSE to this License and to the absence of any warranty; and give any other recipients of the Program a copy of this License along with the Program. You may charge a fee for the physical act of transferring a copy, and you may at your option offer warranty protection in exchange for a fee.
Page 674 Avaya 2050 IP Softphone license information c. Accompany it with the information you received as to the offer to distribute corresponding source code. (This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer, in accord with Subsection b above.)
Page 675: No Warranty
GNU GENERAL PUBLIC LICENSE practices. Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system; it is up to the author/donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice.
Page 676: End Of Terms And Conditions
Avaya 2050 IP Softphone license information THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. END OF TERMS AND CONDITIONS How to Apply These Terms to Your New Programs...
Page 677: Mad
GNU GENERAL PUBLIC LICENSE signature of Ty Coon, 1 April 1989 Ty Coon, President of Vice This General Public License does not permit incorporating your program into proprietary programs. If your program is a subroutine library, you may consider it more useful to permit linking proprietary applications with the library.
Page 678 Avaya 2050 IP Softphone license information IP Deskphones Fundamentals February 2013 Comments? infodev@avaya.com...
Page 679: Index
Checking Ethernet Statistics for Avaya 1165E IP p bits ..............Deskphone ..........802.1Q support ............Checking Ethernet Statistics for Avaya 2000 Series IP 802.3af ..............Deskphones and Avaya 1200 Series IP Deskphones ..........Checking Ethernet statistics for Avaya 2007 IP Deskphone ..........
Page 680 Enabling Full Duplex mode for Avaya 1165E IP Jitter buffer ..............Deskphone ..........setting ..............Enabling Full Duplex mode for Avaya 2000 Series IP Deskphones and Avaya 1200 Series IP Deskphones ..........Enabling Full Duplex mode for Avaya 2007 IP Language ..............
Page 681 Start up .............. Avaya 2050 IP Softphone ......Record on Demand ..........Redial List ..............Registration .............. error messages ..........TN ................Reserved keys ............Avaya 2050 IP Softphone ........Avaya 2050 IP Softphone ........TPS ................Ring again key ..........

This manual is also suitable for:

1120e 1100 series 1210 1150e 1220 1140e ... Show all

Avaya 1110 Fundamentals

Chapter 1: New in this Release

Chapter 2: Subject

Chapter 3: Customer Service

Chapter 4: Avaya 2033 IP Conference Phone

Chapter 5: Avaya 2007 IP Deskphone

Chapter 6: Avaya 1210 IP Deskphone

Chapter 7: Avaya 1220 IP Deskphone

Chapter 8: Avaya 1230 IP Deskphone

Chapter 9: Avaya 1200 Series LCD Expansion Module

Chapter 10: Avaya 2050 IP Softphone

Chapter 11: Expansion Module for Avaya 2050 IP Softphone

Chapter 12: Avaya 1110 IP Deskphone

Chapter 13: Avaya 1120E IP Deskphone

Chapter 14: Avaya 1140E IP Deskphone

Quick Links

Related Manuals for Avaya 1110

Summary of Contents for Avaya 1110