Avaya 1110 Fundamentals page 157

Viewing log files for Avaya 2050 IP Softphone clients
1. On your PC, click Start > Search to open the Search Results window. Search for
2. Enter usec.log to locate the log files.
3. Click Tools > Folder Options.
4. Select the View tab.
5. Click OK.
6. Click Search Now .
Viewing System Settings
1. Launch the lmtools.exe utility.
2. Click the System Settings tab.
Displaying License Server DNS information
1. Go to Start > All Programs > Accessories > Command Prompt to open the
2. From the Command Prompt window, enter ipconfig -all.
IP Deskphones Fundamentals
usec.log in files and folders.
Ensure the Search hidden files and folders check box is selected.
Log files appear in the left pane. Log files usually store in the Profiles folder. For
example, D:\Profiles\jsmith\Application Data\Avaya\Avaya 2050 IP Softphone
\Logs.
The LMTools Graphical User Interface (GUI) opens.
The System Settings tab displays basic information, such as Server IP address and
HostID. Select the "Include Domain" checkbox to display the Fully Qualified Domain
Name (FQDN) Host ID. Ensure the Host ID is a FQDN. Also, ensure it is exactly the
same as the name registered with KRS that was used to generate the keycode. If
the names do not match, the server does not come up.
Command Prompt window.
The Host Name and Primary DNS Suffix display. Ensure you configure the Primary
DNS Suffix with the registered domain name; otherwise, your FQDN license
keycode file does not work.
Licenses
February 2013 157