Agilent Technologies Agilent 33500 Series Operating And Service Manual page 368

Service and Repair - Introduction
This section contains basic service information for your instrument.
Types of Service Available
Cleaning
Electrostatic Discharge (ESD) Precautions
Surface Mount Repair
Additional service information is found here:
Block Diagram
Power Supplies
Troubleshooting
Self-Test Procedures
Replaceable Parts
Disassembly
Types of Service Available
If your instrument fails during the warranty period, Agilent Technologies will repair or replace it under the terms of your
warranty. After your warranty expires, Agilent offers repair services at competitive prices.
Extended Service Contracts
Many Agilent products have optional service contracts that extend coverage after the standard warranty expires.
Obtaining Repair Service (Worldwide)
To obtain service for your instrument,
have your unit repaired or replaced, and can provide warranty or repair–cost information where applicable. Ask the Agi-
lent Technologies Service Center for shipping instructions, including what components to ship. Agilent recommends
that you retain the original shipping carton for return shipments.
Repackaging for Shipment
To ship the unit to Agilent for service or repair:
Attach a tag to the unit identifying the owner and indicating the required service or repair. Include the model
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number and full serial number.
Place the unit in its original container with appropriate packaging material.
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Secure the container with strong tape or metal bands.
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If the original shipping container is unavailable, use a container that will ensure at least 10 cm (4 in.) of com-
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pressible packaging material around the entire instrument. Use static-free packaging materials.
Agilent suggests that you always insure shipments.
Agilent 33500 Series Operating and Service Guide
contact your nearest Agilent Technologies Service
Service and Repair - Introduction
Center. They will arrange to
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