Google Cloud Print Problems; An Error Code Is Displayed On The Panel - Oki MB472dn User Manual

Google Cloud Print Problems

Symptom
The machine cannot be registered
in Google Cloud Print.
Unable to print.
Even after the machine was
deleted from Google Cloud Print,
the registration information
remains on the management
screen.
Even after the machine was
deleted from Google Cloud Print,
the registration information
remains in the machine.

An error code is displayed on the panel

If an error occurs, the error code (8-digit alphanumeric value) is displayed on the operator panel of the machine. Check the first three
digits, or last two digits of the error code, and then follow the procedure of the error code list.
Error code list
An "x" in the error code list means any alphanumeric characters.
Error Solution
code
00000000 The machine is operating normally.
10axxx13 A connection error with the HTTP server (server authentication error).
Access the Web page (http://(IP address of this machine) of the machine, and then
10bxxx13
check the imported CA license. Alternatively, update the firmware.
10cxxx13
10axxx16 A connection error with the proxy server (server authentication error).
Access the Web page (http://(IP address of this machine) of the machine, and then
10bxxx16
check the imported CA license. Alternatively, update the firmware.
10cxxx16
103xxx83 A connection error with the XMPP server (server authentication error).
Access the Web page (http://(IP address of this machine) of the machine, and then
10bxxx83
check the imported CA license. Alternatively, update the firmware.
103xxx86 A connection error with the proxy server (server authentication error).
Access the Web page (http://(IP address of this machine) of the machine, and then
10bxxx86
check the imported CA license. Alternatively, update the firmware.
xxxxxx11 An error with the DNS server has occurred.
Check the DNS server setting of the machine.
xxxxxx12 Failed to connect to the HTTP server.
The connection cannot be established due to your network environment.
Check with your network administrator.
xxxxxx13 A HTTP server connection error.
Point to check Solution
- Register again from the beginning.
Is the machine Register the machine in Google Cloud Print correctly.
registered in Google
Cloud Print correctly?
Is there any error in Open the Web page of this machine, and check the
the connection status connection by following the procedure below.
of the machine?
Select [Admin Setup] > [View Information] > [Network]
> [Google Cloud Print], and then check [XMPP Status]
and [HTTP Status]. If [Error(error code)] is displayed,
refer to "Error code is displayed" in this topic.
Do you use a Check that the XMPP(5222) port is opened.
corporate internal
For detail on the network, contact your network
network?
administrator.
Did you delete the Delete the machine on the management screen of Google
registration Cloud Print.
information with the
machine connected to
a network?
Did you delete the Delete the registration information from the operator
machine on the panel of the machine.
management screen of
Google Cloud Print?
529
Reference
Setting
Google
Cloud Print
Checking
Google
Cloud Print
Registrations
Setting
Google
Cloud Print
-
-
Checking
That
Deletion is
Complete
Checking
That
Deletion is
Complete
Reference
-
About Importing the CA
Licenses of the Proxy Server
About Importing the CA
Licenses of the Proxy Server
About Importing the CA
Licenses of the Proxy Server
About Importing the CA
Licenses of the Proxy Server
Checking Google Cloud Print
Registrations
-
-