Receiving Problems - Fuji Xerox ApeosPort-V 3065 Administrator's Manual

Problem Solving

Receiving Problems

If you cannot receive a fax, identify the symptom in the following table to perform the
remedy.
15
462
Symptom
Communication The priority of IP packet,
s other than IP which is sent from the
fax (SIP) machine, on the network
become slow relay device (such as a
while IP fax(SIP) switch and router)
transmission is becomes higher than
executed. necessary because the QoS
setting of the machine is
invalid. Or, large amounts
of buffer space is
occupied.
IP fax (SIP) machine is
connected to the
telephone network where
the telephone and data
networks are operated
separately.
The image The document glass is
quality is poor. dirty.
The fax density is
inappropriate.
The sender's machine has
a problem.
Symptom
Unable to
communicate(g
eneral fax)
Cause
Decrease the value for [Prioritize IP
Packets] according to your network
environment.
Reference
For more information on [Prioritize IP Packets],
refer to "Prioritize IP Packets / Prioritize IP Packets
(Ethernet 1), Prioritize IP Packets (Ethernet 2)"
(P.189).
Configure QoS setting for the entire
network environment and control traffic.
Set [Prioritize IP Packets] for QoS of the
machine.
Reference
For more information on [Prioritize IP Packets],
refer to "Prioritize IP Packets / Prioritize IP Packets
(Ethernet 1), Prioritize IP Packets (Ethernet 2)"
(P.189).
Clean the document glass.
Reference
Refer to "Cleaning the White Chute and Constant
Velocity Transport Glass" (P.85).
Adjust the fax density.
Reference
Refer to "4 Fax" > "Fax/Internet Fax" in the User
Guide.
Confirm with the sender.
Note
Image quality may be affected by a
problem of the sender's machine, not just
by a problem of the machine.
Cause
The phone line is not
connected correctly.
Remedy
Remedy
The machine is equipped with connectors
to which to connect phone lines.
Communication is enabled only when the
phone line is connected to the correct
connector. When the cable connection is
correct, the On-hook feature allows you to
call via general lines.