Faxes Cannot Be Received - Develop FK-506 User Manual

Troubleshooting

Faxes cannot be received

Symptom
The received fax is not
clear.
The received fax is blank.
Faxes cannot be received
automatically.
Black streaks appear
through the copy.
FK-506
Possible cause
Has paper that meets the speci-
fications been used?
Is the paper damp?
Is the toner empty?
Is there a problem with the call-
er's fax machine?
Is the toner empty?
Did the caller load the pages up-
side-down?
Has the machine been set to re-
ceive faxes manually?
Is the memory full?
Is the machine performing an
operation?
Is there a problem with the call-
er's fax machine?
Remedy
Use paper that meets the speci-
fications.
Replace the paper.
Replace the toner bottle with a
new one.
Check that the machine can
make clean copies. If it can,
have the caller send the fax
again.
Replace the toner bottle with a
new one.
Have the caller check their fax
machine.
Set the machine to automatic
reception. (See p. 6-84.)
Load paper if it is empty, and
then print the faxes stored in the
memory.
Follow the instructions in any
messages that appear on the
display.
Check that the machine can
make clean copies. If it can,
have the caller send the fax
again.
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