Recommended Troubleshooting Methodology; Table 5-1 Troubleshooting Entry Points - HP Integrity rx6600 User's & Service Manual

There may be specific recovery procedures you need to perform to finish the repair. For example, if the core
I/O board FRU is replaced, you will need to restore customer specific information.
Should a failure occur, the front panel LEDs, the diagnostic panel LEDs, and the system event log (SEL) will
help you identify the problem or FRU:
• LEDs. The front panel LEDs and LAN LEDs of the server change color and blink to help identify specific
problems.
• The System Event Log (SEL) provides detailed information about the errors identified by the LEDs.
For system alerts of levels 3-5, the attention condition on the system LED can be cleared by accessing the logs
using the sl command, available in the MP Main Menu. To access the iLO 2 MP from the console serial port,
enter or .
CTRL-B ESC-(
If the LEDs and SEL do not give you enough information for you to identify the problem you are experiencing,
HP also provides diagnostic tools with each operating system. See "Troubleshooting Tools" on page 159 for
information.
Always check the iLO 2 MP system event logs (SEL) in the case of a blinking yellow or red front
NOTE
panel LED, before replacing any hardware.

Recommended Troubleshooting Methodology

The recommended methodology for troubleshooting a server error or fault is as follows:
1. Consult the system console for any messages or emails pertaining to a server error or fault.
2. View the front panel LEDs (Power, External Health, Internal Health, and System Health), either locally,
or remotely using the iLO 2 MP vfp command.
3. Compare the state of the server's LEDs (for example, Off; Flashing or Steady; Red, Green, or Amber) with
the LED states listed in Table 5-2.
4. Go to the step number of Table 5-3, as specified in the rightmost column of Table 5-2, located in the row
which corresponds to your front panel LED display state.
5. Read the symptom/condition information in the leftmost column of the Table 5-3.
6. Perform the action(s) specified in the
7. If more information is required, see the appropriate subsection of this chapter, where this information is
provided in the
Action
more error logs, such the event log or forward progress log.
While we do suggest that you follow the recommended troubleshooting methodology, and use the
troubleshooting information in this guide, you may elect to go directly to the information which corresponds
to your own entry point of choice.
Table 5-1 provides the corresponding subsection or location title for these different entry points. For example,
if you prefer to start by examining the logs, you can go directly to "Errors and Reading Error Logs" on
page 167.
Table 5-1 Troubleshooting Entry Points
Entry Point
Front panel/Diagnostic panel LEDs
Chapter 5
column.
Action
column. The you are directed to perform may be to access and read one or
Action
Subsection or Location
"Basic Troubleshooting Tables" on page 152 and
"Troubleshooting Tools" on page 159
Troubleshooting
Methodology
151