Recommended Troubleshooting Methodology - HP Integrity rx6600 User's & Service Manual

Should a failure occur, the front panel LEDs, the diagnostic panel LEDs, and the system event log
(SEL) will help you identify the problem or FRU:
LEDs. The front panel LEDs and LAN LEDs of the server change color and blink to help identify
specific problems.
The System Event Log ( SEL) provides detailed information about the errors identified by the
LEDs.
For system alerts of levels 3-5, the attention condition on the system LED can be cleared by accessing
the logs using the slcommand, available in the MP Main Menu. To access the iLO 2 MP from the
console serial port, enterCTRL-B or ESC-( .
If the LEDs and SEL do not give you enough information for you to identify the problem you are
experiencing, HP also provides diagnostic tools with each operating system. See
Tools" (page 142)
NOTE: Always check the iLO 2 MP system event logs (SEL) in the case of a blinking yellow or
red front panel LED, before replacing any hardware.

Recommended Troubleshooting Methodology

The recommended methodology for troubleshooting a server error or fault is as follows:
1. Consult the system console for any messages or emails pertaining to a server error or fault.
2. View the front panel LEDs (Power, External Health, Internal Health, and System Health), either
locally, or remotely using the iLO 2 MP vfp command.
3. Compare the state of the server's LEDs (for example, Off; Flashing or Steady; Red, Green, or
Amber) with the LED states listed in
4. Go to the step number of
in the row which corresponds to your front panel LED display state.
5. Read the symptom/condition information in the leftmost column of the
6. Perform the action(s) specified in the Action column.
7. If more information is required, see the appropriate subsection of this chapter, where this
information is provided in the Action column. The Action you are directed to perform may be
to access and read one or more error logs, such the event log or forward progress log.
While we do suggest that you follow the recommended troubleshooting methodology, and use the
troubleshooting information in this guide, you may elect to go directly to the information which
corresponds to your own entry point of choice.
Table 37 provides the corresponding subsection or location title for these different entry points.
For example, if you prefer to start by examining the logs, you can go directly to
Error Logs" (page
Table 37 Troubleshooting Entry Points
Entry Point
Front panel/Diagnostic panel LEDs
System Event Log and Forward Progress Logs
Offline and Online Diagnostics/INIT button
System Event Analyzer (SEA)
136 Troubleshooting
for information.
Table
Table 39, as specified in the rightmost column of
149).
38.
Subsection or Location
"Basic and Advanced Troubleshooting Tables" (page 137)
"Troubleshooting Tools" (page 142)
"Errors and Reading Error Logs" (page 149)
"Troubleshooting Tools" (page 142)
"Troubleshooting Tools" (page 142)
www.compaq.com/support/svctools/webes
information about this tool)
"Troubleshooting
Table 38, located
Table 39.
"Errors and Reading
and
(see also http://
for more