HP Integrity rx6600 User's & Service Manual page 197

• The serial number of your server. This can be found on the identification label.
Step 3. Be familiar with your system configuration.
• Are you using the LAN, RS232, or Web interface to monitor the server?
• How many processors, DIMMs, and PCI cards have been installed?
• What versions of processor, memory, and PCI cards are used and where are they installed?
• What accessories are installed?
Step 4. Determine the following
• Which firmware versions are in use?
• When did the problem start?
• Have recent changes been made to the system?
• Which OS and version is in use?
Chapter 5
Troubleshooting
Reporting Your Problems to HP
197