Executing Recommended Troubleshooting Methodology; Basic And Advanced Troubleshooting Tables - HP Integrity BL860c i2 User's & Service Manual

NOTE: Always examine the iLO 3 MP SEL in the case of a blinking yellow or red front panel
health LED, before replacing any hardware.

Executing recommended troubleshooting methodology

The recommended methodology for troubleshooting a server blade error or fault is as follows:
1. Consult the system console for any messages, emails, and so on, pertaining to a server blade
error or fault.
2. View the front panel LEDs (power and health), locally or remotely through the iLO 3 MP vfp
command.
3. Read the symptom/condition information in the left column of
4. Perform the actions specified in the Action column.
For more details, see the appropriate subsection of this chapter, where this information is provided
in the Action column. The Action you are directed to perform might be to access and read one or
more error logs (the event log and/or the FPL).
You can follow the recommended troubleshooting methodology, and use
(page 91) or go directly to the subsection of this chapter which corresponds to your own entry
point. Table 8
(for example, to start by examining the logs, go directly to
Table 8 Troubleshooting Entry Points
Entry Point
Front panel LEDs
Virtual Front Panel LEDs in the iLO
3 TUI
SEL and
FPLs
Offline and Online Diagnostics
System Event Analyzer

Basic and advanced troubleshooting tables

Use the following troubleshooting tables to determine the symptoms or condition of a suspect server
blade. The state of the front panel LEDs can be viewed locally.
NOTE: Virtual front panel LEDs in the iLO 3 TUI are not the same as the front panel LEDs, see
"Virtual Front Panel LEDs in the iLO 3 TUI" (page 96)
LED troubleshooting
Table 9 Basic Low End Troubleshooting
Step Condition
1 Server blade appears "dead" -- no front panel
LEDs are on, and no fans are running. iLO 3 MP
is running.
88 Troubleshooting
provides the corresponding subsection or location title for these different entry points
Subsection or Location
See "Basic and advanced troubleshooting tables" (page 88)
tools" (page
See "Virtual Front Panel LEDs in the iLO 3 TUI" (page 96)
See "Errors and error logs" (page
See "Troubleshooting tools" (page
See http://www.compaq.com/support/svctools/webes/
about this tool).
"Errors and error logs" (page
91), and "Front panel LEDs" (page
101).
91).
for more information about Virtual front panel
Action
Nothing is logged for this condition.
1. For new server installations, review the installation
procedures.
2. Be sure that that the enclosure power cords are
connected to both the power supplies and to the AC
receptacles.
3. Be sure that that AC power, at the proper AC voltage
levels, is available to the receptacles.
Table 9 (page 88).
Table 9 and Table 10
101)).
, "Troubleshooting
93).
for more information