Information In The Call Detail Report - Polycom V500 System Administrator's Manual

Administrator's Guide for the V500 System
Call Detail Report (CDR)

Information in the Call Detail Report

6 - 4
The Call Detail Report (CDR) provides the system's call history. You can view
the CDR from the V500 web interface, and you can download the data in CSV
format for sorting and formatting. CSV (Comma Separated Value) files can be
imported into spreadsheet and database programs.
Every call that connects is added to the CDR, whether it is a call that you make
or that you receive. If a call does not connect, the report shows the reason.
The CDR does not include incoming calls that the V500 system does not
answer, so if calls were missed while Do Not Disturb was enabled, details will
not be included in the CDR.
To view and download the CDR via the V500 web interface:
1. On a computer, open a web browser.
2. In the browser address line, enter the system's IP address (for example,
http://10.11.12.13) to go to the V500 web interface.
3. Enter admin as the user name, and the admin password, if a password
has been established.
4. Click System Setup > Utilities > Call Detail Report to view the details of
the file.
5. Click Save and then specify a location on your computer to save the file.
The following table describes the data fields in the CDR
Data
Row ID
Start Date
Start Time
End Date
End Time
Call Duration
Account Number
Remote System
Name
Description
Each call is logged on the first available row. A call is a
connection to a single site, so there may be more than one
call in a conference.
The call start date, in the format dd-mm-yyyy.
The call start time, in the 24-hour format hh:mm:ss.
The call end date.
The call end time.
The length of the call.
If Require Account Number to Dial is enabled on the
system, the value entered by the user is displayed in this
field.
The far site's system name.
.