Polycom V500 System Administrator's Manual page 97

Symptom
Cannot access the system
remotely.
Cannot manage the system
remotely.
Problem
The system does not allow
remote access.
The system or your
computer is not connected
to the LAN.
The LAN cable to the
system or to your computer
is bad.
To verify this, check the
lights on the system. There
should be a steady green
light indicating a connection
to the LAN, and a flashing
orange light indicating LAN
traffic if the cable is good.
DHCP Client is ON and no
DHCP server is available.
There is a firewall between
your computer and your
system.
Your computer is on a
different subnet and there
is a router between you and
your system.
You have not entered the
correct password.
Too many managers are
logged into the system.
Diagnostics and General Troubleshooting
Corrective action
On the system, go to Admin Settings > General
Settings > Security and enable web access.
Check the LAN cable to the LAN port on the rear of
the system.
Check the LAN cable to your computer.
Replace the LAN cable.
Contact your network administrator.
Contact your network administrator.
Place your computer and system on the same
subnet. If this corrects the problem, check your router
configuration. If it does not, contact your network
service provider.
Enter the correct user name and password.
Note: The user name is admin, and the default
password is the unit's serial number.
Only five system managers are allowed at any one
time. To log everyone out, restart your system.
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